tag:blogger.com,1999:blog-7655889105820772060.post1743987911947315548..comments2023-10-17T16:44:08.588+03:00Comments on Fake Plastic Souks: Benihana Kuwait. What you can do.Alexanderhttp://www.blogger.com/profile/14141884153180374138noreply@blogger.comBlogger22125tag:blogger.com,1999:blog-7655889105820772060.post-89935693785166481312011-02-08T08:58:36.982+03:002011-02-08T08:58:36.982+03:00just posted the comment on Benihana Japan website....just posted the comment on Benihana Japan website. Hope they see common sense. I think they should fire the general manager of Benihana Kuwait for mishandling this case and generating bad publicity for the entire brand.<br /><br />I for one will never ever visit Benihana because of this incident.<br /><br />regards<br /><br />MohammadAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-88144701349667172192011-02-06T20:47:31.269+03:002011-02-06T20:47:31.269+03:00Looks like their Facebook page has been taken down...Looks like their Facebook page has been taken down the Benihana Kuwait one- unless I am mistaken!Manodramahttps://www.blogger.com/profile/02391910584715930887noreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-74209731649407342832011-02-05T19:37:33.633+03:002011-02-05T19:37:33.633+03:00Done. And circulated to the UAE food blogging com...Done. And circulated to the UAE food blogging community too.Sally - My Custard Piehttps://www.blogger.com/profile/09426408003723480160noreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-79727083173397155762011-02-04T00:03:07.448+03:002011-02-04T00:03:07.448+03:00Thanks for the link. I just let them know what I ...Thanks for the link. I just let them know what I think about their lack of skill in the area of customer relationship management and apparently, their lack of knowledge about the power of "word-of-mouth" advertising. The actions of this company wreak of desperation to me. Clearly, any blogger misleading people, contriving things, trying to blackmail, and such ilk, would not be very popular for very long and would quickly lose viewers. It does not seem as if 248AM is experiencing those kinds of problems. The Benihana Chain and Las Palmas Company has lost my respect. My word of mouth advertising will be loud and costly to them. I am in USA. Do think they will sue me?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-60364999017846104882011-02-03T18:05:04.401+03:002011-02-03T18:05:04.401+03:00Done.
Agree that this is an issue that needs to ...Done. <br /><br />Agree that this is an issue that needs to be talked about and I'm glad that it hasn't been let go. <br /><br />Also happy to see bloggers sticking together :) <br /><br />Thanks Alex.Sarahttps://www.blogger.com/profile/06957114239962750697noreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-16386097013524326022011-02-03T14:52:53.959+03:002011-02-03T14:52:53.959+03:00Done,
awaiting reply.
GregDone,<br />awaiting reply.<br />GregGreghttps://www.blogger.com/profile/14332417035409658941noreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-20821233368919325162011-02-03T00:54:30.440+03:002011-02-03T00:54:30.440+03:00Done!
I also called their 212 number displayed on...Done!<br /><br />I also called their 212 number displayed on the contact webpage, here in NYC. I asked for the PR department. The receptionist put me through to a lady, who said, there isn't a PR department(?) And get this, apparently, she KNEW why I was calling. She just went on to say, they are reviewing the Kuwait matter, and do not have a comment at this time. I expressed disappointment and a bit of outrage at Mike Servo's "threat" and subsequent actions.<br /><br />So yeah, Mike, the word IS going to spread!roshhttps://www.blogger.com/profile/03271894997251528158noreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-77105620158074234482011-02-02T20:45:50.247+03:002011-02-02T20:45:50.247+03:00Done, done, andddd done!!
Things like this make m...Done, done, andddd done!!<br /><br />Things like this make my blood boil.. grrrrr.Unknownhttps://www.blogger.com/profile/08476140564419105873noreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-77938943562347771522011-02-02T20:29:20.594+03:002011-02-02T20:29:20.594+03:00Done and Done. Anything else we can do? ...mass bl...Done and Done. Anything else we can do? ...mass blogging for example? :)Mazenhttp://www.mazenville.comnoreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-84927204292422203192011-02-02T15:17:36.924+03:002011-02-02T15:17:36.924+03:00added my two pennyworth tooadded my two pennyworth tooGnomadhttps://www.blogger.com/profile/00554527372940638254noreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-42920457666657178522011-02-02T15:09:31.083+03:002011-02-02T15:09:31.083+03:00It is absolutely unbelievable that a corporate wou...It is absolutely unbelievable that a corporate would do such a thing. I myself write reviews of restaurants in Bahrain. <br />Mark has my complete support and I wish that everything changes in his favour.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-36995357611335241842011-02-02T10:33:54.989+03:002011-02-02T10:33:54.989+03:00Done! Hope they wake up and take action.Done! Hope they wake up and take action.Danahttp://www.dizzyrumkit.comnoreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-1370714248298012102011-02-02T10:18:52.720+03:002011-02-02T10:18:52.720+03:00Sangsiv, I thought you put it wonderfully! :)Sangsiv, I thought you put it wonderfully! :)Alexanderhttps://www.blogger.com/profile/14141884153180374138noreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-57877638446877665452011-02-02T09:51:08.552+03:002011-02-02T09:51:08.552+03:00done! I hope they at least come back with a respon...done! I hope they at least come back with a response and not completely ignore us.Anonymoushttps://www.blogger.com/profile/13280084247906850154noreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-2844691702146160142011-02-02T09:33:38.008+03:002011-02-02T09:33:38.008+03:00I decided to write a different letter as I thought...<i>I decided to write a different letter as I thought it would be more authentic. Heres what I wrote - Sorry this is a bit long and has plenty of mistakes :)</i> <br /><br />Dear Benihana, <br /><br />I'm writing you this letter regarding the impending case brought by Benihana Kuwait Management - Las Palmas Company, against Mark the Blogger who runs the popular Kuwait Blog 248am.com. <br /><br />Mark posted a review among many others that he posts about his experiences in dining, here in Kuwait. I read the review and was to be quite honest, not very surprised even though it was about Benihana. Now I have experienced Benihana in London, which I thought was pretty cool. I like the concept of Benihana, the community feel and the authenticity of the Japanese dining experience. <br /><br />However let me tell you why I was not very surprised...in Kuwait whether you are a five star hotel or a regular fast food chain, in general, there is always a gap between brand promise and the reality of what you experience of that brand here. Often franchises hire local talent that are not fully qualified for the job. I say this humbly as a person who has worked in an international five star chain here, for over 5 years. <br /><br />Now I'll not pretend to know the details of your agreement with the local company but the fact is that THEY definitely do not know how to handle your customers right. <br /><br />Some local restaurants here actually get it right and often they are not big conglomerates or famous restauranteurs such as yourself. However in all cases successful companies here take ALL feedback as positive and feed-it-back into the training and development cycle. <br /><br />I understand why the local company would be upset but honestly aren't they/you in the service industry? Is this really the best way to deal with a CUSTOMER? I always thought it was a blessing when a customer complains that he has received poor service because it is an amazing opportunity to rectify our mistakes. <br /><br />I'm sure you are aware that all your customers are not having great experiences, there any many customers unlike Mark, who will not bother to give you a complete breakdown of what went wrong and indeed what went right in his experience here. They will simply go the the competition. Kuwait is soooo small and there's already over 9 japanese restaurant brands..not to mention the outlets, stand alones, fusion-concept and what not. <br /><br />This is an opportunity for you to fully understand how people are experiencing your brand in Kuwait. Its a lot better than all your customer feedback questionnaires and mystery diners and it costs nothing. <br /><br />We are now in a social media world...the conversations about your brand are happening out there in cyberspace whether they/you listen or not. To paraphrase Mr. Mike Servo - Social Media is an elephant...I think the appropriate word to use would be multiverse. It is obvious that the local company at least, does not have an appropriate 'Social Media Strategy' on how to deal with bloggers, facebookers, tweeps and the like. Bloggers spread their word out on a network...a network of thousands even millions of users. This is not the mainstream media where you issue a decree and thats it. Do they seriously think, I mean are they that naive to believe that because they sue one blogger and try to shut him up or close down the blog that this will never happen again? You cannot sue them all! <br /><br />The backlash of this minor incident has brought major, some would argue irreparable, damage to your brand and image. <br /><br />I strongly urge you to consult with the local company here in Kuwait and advise them on how best to deal with this escalating PR crisis. <br /><br />As I said I am a Benihana fan, please don't disappoint me as you have done Mark.Sangsivhttps://www.blogger.com/profile/12594059473127137654noreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-43074565950133501172011-02-02T09:31:17.447+03:002011-02-02T09:31:17.447+03:00Am not too much into blogs and have never before r...Am not too much into blogs and have never before read Marks blog. When I read in your blog about a blogger being sued for his negative review in his blog, I read the blog. I read all related blog, tweets, Benihana facebook page… and now you have one more person supporting Mark and swearing never to visit Benihana.<br />There would be thousands like me. Then, people have different tastes, all may not avoid Benihana just based on Marks review.. So what turns out is, Benihana’s reputation was not as much damaged by Mark’s review as by the childish comment and action taken by Mike Servo.<br /><br />Actually when I read the comment by Mike Servo I could not believe that he was actually the GM of Benihana but sounded like someone wanting to degrade Benihana’s image. But the lawsuit served to Mark proves that he is actually what he claimed to be. Then what went through my mind was, how could such immature person with zero customer service knowledge be appointed as GM of a franchise of such a big brand. But now am not surprised or rather shocked. Even after so much has happened over the issue no one from Benihana has even commented or come forward with an apology. So there it is. All are in the same boat. The GM is no different from the whole Benihana group.<br /><br />Benihana having a facebook account shows they know something about the social network but they are yet to know the power of social network. Which now they would come to know in the worst way ever.<br /><br />Am sure this whole incident will become a case study for MBA and other such Business Management studies. How the failure to accept a negative review brought down a big restaurant group. The same negative feedback if wisely used and reacted could have proved to be their way to success<br /><br /><br />PS:Have posted at Benihana Tokyo as well..Seenahttps://www.blogger.com/profile/15685826032506986929noreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-72011499002267733662011-02-02T08:52:38.565+03:002011-02-02T08:52:38.565+03:00On it. Will do it tomorrow itself.!On it. Will do it tomorrow itself.!Dejoe Johnhttp://dejoe.menoreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-75524541172269690232011-02-01T22:08:32.201+03:002011-02-01T22:08:32.201+03:00done it, but had to change as I am in London and t...done it, but had to change as I am in London and this is going to beinternational very quickly I am sure.Andrewhttp://bonarmedia.comnoreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-74758567873918495752011-02-01T21:34:01.466+03:002011-02-01T21:34:01.466+03:00Just before I opened Twitter and clicked this post...Just before I opened Twitter and clicked this post's link,my husband started writing a letter addressed to Benihana Tokyo Group. He's it written in Japanese (my husband is Japanese) so let's hope somehow Benihana would get full understanding of what's going on and take action.<br /><br />Fingers crossed. For Mark and all of us bloggers!Grace @ Sandier Pastureshttp://sandierpastures.comnoreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-85311749839492025422011-02-01T19:58:45.967+03:002011-02-01T19:58:45.967+03:00Me four (with embellishments).Me four (with embellishments).Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-88540941390270636592011-02-01T18:32:13.742+03:002011-02-01T18:32:13.742+03:00On it too! :-)On it too! :-)Michhttps://www.blogger.com/profile/16335355760098330471noreply@blogger.comtag:blogger.com,1999:blog-7655889105820772060.post-4524264787146867022011-02-01T18:25:43.603+03:002011-02-01T18:25:43.603+03:00I'm on it!!I'm on it!!Bilalhttp://musicwasmyidea.comnoreply@blogger.com