Sunday, 20 July 2008


If you've got a little time on your hands, make a cup of coffee, sit down and relax and take 15 minutes or so out to read this 10,250 word post from UAE based blogger and Etisalat customer service victim Sam. It documents his 43-day attempt to get his Internet connection upgraded from 1Mb to 2Mb.

It'll likely resonate with you if you've ever dealt with Etisalat or any other monopoly provider. It'll resonate if you occasionally cry into the void at the sheer frustration of dealing with call centre culture. It'll make you angry. It'll make you marvel at how he didn't commit any acts of violence, vandalism or inappropriate behaviour.

And, with a bit of luck, it'll get widely publicised and lead to a thorough-going witch hunt over at Etisalat towers. Because it's the voice of a frustrated, annoyed, ignored, disrespected and utterly impotent consumer being jerked around by people who represent disempowered, dumb, rote process gone mad.



Mars said...

i had a headache reading that post...

Anonymous said...

Wow, you should try DU, its even wrost ! Good luck


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