No posts over the weekend. Phone company Etisalat cut off our Internet for non payment. It's a long story. Needless to say the entire episode involved the words unhelpful, process driven, automated and pillock.
Back online now.
One day someone's going to work out that great customer service is only possible when you empower your staff to take decisions so that they can go the extra mile to meet customers' needs. And when they do, my money says the last monkey to get to the typewriter will be Etisalat.
Although, strange to recount, I'm still not minded to go to du.