No posts over the weekend. Phone company Etisalat cut off our Internet for non payment. It's a long story. Needless to say the entire episode involved the words unhelpful, process driven, automated and pillock.
Back online now.
One day someone's going to work out that great customer service is only possible when you empower your staff to take decisions so that they can go the extra mile to meet customers' needs. And when they do, my money says the last monkey to get to the typewriter will be Etisalat.
Although, strange to recount, I'm still not minded to go to du.
1 comment:
You'll appreciate this then: Go onto the office on Monday morning to find the phone has been cut off - phone etishit and give them account details - converation as follows:
dozy bird at Customer services - yes sir, you have been cut off because your bill is not paid
Me - but I haven't had a bill
DB - yes sir it was posted on Thursday
Me - but today is only Saturday, I haven't recieved it yet
DB - but you haven't paid bill
Me - I haven't recieved the bill
DB - but sir, you haven't paid bill so you have been cut off
Me - arrgghhhhhh
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