Wednesday, 29 April 2009
A Bunch of Bankers
So I, the ‘customer’, am made to hang around like a jerk on the end of a line until they can find the time to talk to me?
Is this what they call customer service?
And then I get dopey the call centre clot telling me that my account is Dhs50 overdrawn and asking when can I ‘normalise the situation’. Needless to say, I point out to the clot on the line, the other two accounts are significantly in funds, which you’d have seen if you cared enough about your ‘Status’ customers to give even a cursory glance at the account status before putting calls in to them on a Friday morning about insignificant overdrafts.
Taking that quick look at the account status before placing the call would have taken a great deal less of the bank’s time and effort than the FIVE calls I got from them on Friday regarding the same issue. It would also have avoided a lot of unpleasantness for their call centre staff. One of them, deliciously, called after I had authorised a transfer from another account to restore the balance of the account that was causing so much apparent heartache. ‘Oh, you see the system doesn’t update properly’ she told me just before I let her have it.
I did tell her it wasn’t personal and I didn’t see why she had to apologise to me – it was the bank’s issue and I wanted her to escalate my complaint. She hasn’t, of course, but I have.
The world’s local bank? HSBC? The biggest bunch of numpties I have ever dealt with, they continue to blight my life with every single contact I have with them. The only thing you can rely on is their constant failure to provide even the most basic level of service and banking facilities without embroiling their customer in needless heartache, anger and frustration.
Why don’t I move? Because last year I finally snapped and went to Lloyds only to find they couldn’t even open an account without screwing it up. As so many people have told me – they’re each one worse than the other.
No wonder the useless bastards all needed bailed out...
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