Then I posted about the furniture cleaning company man being impressive. So impressive that when it came to the day of the actual cleaning, they didn’t turn up. They had decided they didn’t want to do the job. Their parent company, meanwhile, managed to lose a silk throw that was sent into them for dry cleaning, with much attendant unpleasantness and a week’s worth of hysterical phone calls from a ranting Sarah. The upholstery team eventually did turn up, just at the wrong time, and destroyed the afternoon although, and let us be thankful for small mercies, not the sofa.
So when Axa insurance sent me an SMS reminder to renew my car insurance, with my policy number in the message and their call centre number so’s I could call then and there to renew, I vowed not to post anything about being impressed. When the call centre took the call, dealt with it effectively and efficiently and renewed my policy on the spot, I promised myself that I would preserve the silence of the confessional. When the documents turned up on my desk, delivered by courier the next day as promised by the girl in the call centre, in order and perfect in every respect, I finally snapped.
It’s safe to post now.
*SNAFU is a great acronym, BTW. Just in case you didn’t know, it stands for Situation Normal All Fcuked Up.