Taxi

Right. Here comes a question I've been meaning to ask everyone I know for a while now...

What is WRONG with ‘illegal taxis’? The Dubai Road and Transport Authority (RTA) has been insisting on car poolers jumping through hoops of fire whilst visibly chewing on photocopies of their grandparents buttocks so that they can stop the societal evil of illegal taxis. But the very reason for a market developing in illegal taxis is that there is a clear and unfulfilled market need. Whatever happened to ‘laissez-faire’ – the attitude that built Dubai?

Nobody sensible would take an illegal taxi in a market where there were well-regulated legal taxis that offered a prompt, clean, efficient and pleasant service at a reasonable price. But if someone wants money for a ride and I'm willing to pay it and be outside the regulated environment, then that's my lookout – my risk and my choice to make. The better the ‘regulated’ taxis, the less likely I am to go ‘unregulated’.

If the regulated taxis were a bunch of irresponsible, rude, self-serving bahoos that won't pick up fares, won't travel to a range of places, won't abide by the regulations, don't know their way around and generally try and fleece all and sundry, then I'd be very tempted to do the unregulated thing. Particularly when trying to travel in difficult traffic in what must be growing into one of the world’s most hellish rush hours – an experience unrelieved by the existence of any viable public transport. Particularly cross-Emirate public transport. Because if there were a cost effective viable public transport option, punters would surely be taking that rather than an unofficial taxi! No?

So the very market for unregulated (‘illegal’) taxis is created by the inefficiencies of the regulated (‘legal’) market. If there’s a market in illegal taxis, it’s surely a clear sign of failure on the part of the RTA, isn’t it? Or have I got this all wrong because I’m not a ‘traffic expert’?

Informal markets exist when formal markets fail. And most formal markets start as informal ones. It’s called innovation!

Using regulation to stifle market innovation is something that we've seen before (Skype), but it don't make it any the less ugly...

RTA Quote of The Year

No sooner had I finished posting up a grumpy slice of whingeing about Salik than the morning papers landed with their customary 'thud' and with them the news that the new Floating Bridge over Dubai creek was shut yesterday morning for hours, causing massive and widespread chaos and misery on the roads.

Why?

According to Dubai's RTA (Roads and Transport Authority), quoted by Gulf News: "The bridge was closed for about two hours as part of the contingency plan to conduct some technical experiments during the peak hours so as to ensure that the emergency system works effectively using the smart traffic systems."

This is the finest, rarest, premium quality doublespeak. Not even Sir Humphrey Applebey could ever have reached these heights. This obfuscatory blither is the result of the hard work of a truly brilliant team of communications professionals and I salute them all individually and collectively.

Salik - A Momentary Lapse of Reason

Well, the papers should be full of this lot tomorrow. Dubai's congestion charge cuts in and it's certainly true that there's been no congestion today at the two points in the city where the toll's RFID scanners span the road.

But oh, dearie me, the picture is far from pretty almost everywhere else. Pushing thousands of cars an hour off the arterial Sheikh Zayed Road meant that the city's streets were heaving: the traffic this evening backed up past the airport, Maktoum and Satwa were rammed with punters trying to find any which way but Salik.

Even the Emarat station before the Garhoud toll had its queues: application form-waving punters ten deep as they made that last minute application for the little orange sticker. Barsha and the area around the projects was apparently misery this morning and will have been again tonight.

Some of the day's best fun was to be had on Facebook, the new forum for the Middle East's chatterers: "It’s a car park! I can’t find the logic in this!!!" says a furious Suzy, while an astonished Alisha keys, "It was also the worst road rage I've ever seen in my life!"

"With the exception of one straight stretch of road starting at Al Barsha, going through Sheikh Zayed Road, towards Garhoud Bridge, the remaining streets of Dubai have successfully, overnight, been turned into one huge parking lot," says a shocked Sherif who goes on, one suspects with a touch of irony, to say: "So worry not residents, all you need to do to grab lunch is turn off your engines wherever you are, pop out for a bite, and odds are, traffic will be at a standstill upon your return!"

While my favourite contribution of the day, from a naughty Nadim, was: "Anyone fancy helping me to take out a half page ad in the newspapers thanking RTA?"

I predicted this would be fun. And yes, I am delighted to have told you so. And I don't think it's really started in earnest yet: the best is definitely yet to come.

What larks, Pip!!

Salik: Wading Through a Mountain of Forms

I was thinking about refusing to babble on about Salik, the Dubai congestion charge, any more simply because everyone's talking about it so much it's in danger of getting boring.

But then I have been giggling quietly to myself so much this morning, I had to share. As predicted in posts passim, Salik is turning out to be far too much fun to ignore.

When you apply for your tag (as I did on Sunday), you fill out a form with your name, address, mobile number and car registration. If the databases were smart, you'd be able simply to give your vehicle registration number and everything else would be pulled from the database. Which rather points to the fact that the registration database isn't linked to Salik. Which rather points to manual data entry of those forms. Which rather points to delays in getting accounts activated.

So I called the nice Salik people on 800 SALIK (800 72545) and asked why I hadn't yet received my SMS advising me that my account was activated, as advertised. And they said there was a data entry backlog and I should kick my heels for a further 2-3 days.

Today's Gulf News (Emirates Today, for some reason is suddenly silent about Salik) reports a four day delay from readers, with one unhappy chappie saying he applied over a week ago and still hasn't got his SMS.

Oh dear, oh dear. There are only three more shopping days to Salik day and I have only yet seen two cars on the roads wearing their Salik tags. Media reports are a little confusing, but it would appear that 200,000 tags have been distributed in total, with reports of sales of 80,000.

Now. Let us assume that each form can be data entered in an average of two minutes (including downtime, error checking & toilet breaks, I think that's more than reasonable). That would mean 333 forms could be processed by one operator in a working day. So 80,000 forms would entail 240 man-days of data entry. If you had a massive data entry operation with 50 people working on entry, you're looking at 6.6 days' work.

However, we've got 200,000 tags out there and, this being Dubai, most people haven't bought their tags yet. Let us assume, then, that the 80,000 already sold have been data entered (although mine hasn't!). From today, we have another 120,000 tag applications to enter. That's going to take our 50 data entry operators ten days. So they'll be entered around about the 12th July given that no more applications are received.

I am, of course, more than happy to be told my calculations are incorrect and do point out that this is all speculation, guess-work and conjecture. But that's what people do when they're not being told what's happening...

So someone, somewhere is likely sitting underneath a huge and growing pile of forms while retailers will be facing the prospect of a weekend of increasingly angry customers demanding their tags and the call centre's in danger of getting flooded and people whose accounts aren't activated are probably going to start triggering fines or just be too scared to go through the gates...

It's all kicking off rather nicely, isn't it? What larks, Pip!

NOT The Salik FAQ - Questions About The Dubai Road Toll Dodged Elegantly

Obviously based on a huge amount of entirely unhelpful speculation, here’s the FAQ that answers the questions that the official FAQ doesn’t answer!

What happens if I sell my car?

You have to peel the tag off your windscreen, which damages the tag, so you have to buy a new tag. It might leave some bits of plastic and gucky adhesive on the windscreen, but we can’t be sure yet because we haven’t left a tag stuck to a window in the 55C sun for three months yet. Let alone tried doing that for a couple of years. But we’re sure it’ll be OK. Anyway, why should you care? It’s not your car anymore, is it?

Yes, it’s a Dhs50 car sale tax. Well, Dhs 100 really, ‘cos the bloke that’s buying your car has to get a new tag, too.

Do Salik tags go brown and brittle after a couple of years in the sun like everything else around here (including the people)?

No. Yes. We’re not sure. But they’ll still work, so what’s your problem?

Will they? Really? Work?

Yes.

Sure?

Yyyyyes. Almost. But if they don’t we’ll sort that out.

How?

We just will, alright?

What happens to any available balance on my Salik tag when I sell my car?

Good question. You should really get it refunded, shouldn’t you? The money would logically be held against your Salik account rather than the physical tag. You should call the Salik centre to ‘deactivate the tag’ before you sell your car, according to the official FAQ, but there’s nothing about transferring the balance or anything like that. Interesting one. We’re sure it’ll be sorted out for the best. Really. Trust us.

What happens if a chance stone hits my windscreen and the tag is damanged?

You’re being for real here? Right. You buy a new windscreen and a new tag. Da. Are you asking if that tag can be added to your account or if you just add a new tag to your account? Well, that depends. We’ll basically make up the rules for that one as it happens. OK?

What happens if I don’t have a tag at all?

You mean how are we going to catch you? Not sure. Guess we’ll have to wait and see. Alexander’s money is on a photo-based system, which is going to leave someone combing through an awful lot of number plate photos.

If I drive through the Salik tollgate backwards, do I get a refund?

Nice idea, but I rather doubt it will work, don’t you?

More anon... >:)

Salik Debate Rages as 4WD Shortcut Blocked

Shock horror! Gulf News today reports widespread negative public voice regarding Dubai's proposed Salik road toll system. Salik (see earlier post) aims to charge users of two of Dubai's busiest roads a little over a dollar each time they pass the RFID scanner. Residents, expatriate and local alike, are more than a little concerned about how the scheme will affect traffic flows as people try and avoid the toll, according to GN's unusually critical report.

Reader polls carried out by GN reflect an overwhelming 'no' vote to the whole scheme. While you'd expect this from people who are about to have to pay money they don't want to pay, over 70% don't think the toll will reduce congestion on the tolled roads although over 70% also said they wouldn't use the tolled roads. And 49% said they won't buy the Salik tags.

Woopsie!

The scheme goes live on the 1st July, so that'll be all very interesting.

Meanwhile my journey to work today was enlivened by the fact that some blockhead has decided to dump a load of huge concrete blocks across the desert tracks that an increasing number of 4WD owners have been using as a short cut to work between Sharjah and Dubai. Why anyone would think that there was any harm or damage being caused by a few intrepid souls slipping over the short stretch of deeply rural sand dunes that separate the Sharjah back road from the Dubai back road is a mystery. Another mystery is why anyone thought that you could block the desert by dumping concrete blocks across a few tracks.

But the consequences this morning were remarkable, to say the least. There must have been at least fifty 4WD vehicles in various states of bogged down out there, ranging from just starting to bog through stuck in a ditch that they hadn't noticed to utterly bogged down and hopelessly stuck. There were people running around, digging and towing other cars out, bouncing trucks flying over sandy humps, their grinding wheels throwing up clouds of sand over everyone on foot and all manner of offroaders trying to circumnavigate the blocked tracks. A massive, fantastic fairground of Hollywood road movie style vehicular insanity. Think Smoky and the Bandit mixed with the Cannonball Run and Lawrence of Arabia and you're starting to get the picture.

I picked my way through it all, as well as past the silly, redundant blocks, hardly able to focus on my path through as I watched the madness all around me, open mouthed and in a state of blissful wonderment.

What you need, chaps, is a Salik station in the desert. That'll sort 'em out...