Fake Plastic Souks Is Ten

(Photo credit: Wikipedia)

Oh golly, oh gosh! I nearly missed it. Happy Birthday, Fake Plastic Souks! Ten years ago this month, I was sufficiently intrigued by the idea of expressing my opinion without using a pseudonym (at the time the standard approach for bloggers in Dubai) and was also missing writing magazine articles (I used to do a lot of that) enough to contemplate starting a blog. It's hard to imagine today, but back then it was all, well, terribly experimental. Now, of course, it's quaintly retro.

It all followed on from another experiment in online scribbling, a Wiki called 'Orientations' I had started to put together, which played with the idea of creating a hyperlinked series of articles that led you on an adventure, a little like playing Colossal Caves, around what was something of a stream of consciousness. PB Works, the nice people wot hosts the Wiki, have been threatening to take back that workspace for years and yet the crumbling ruins of that largely incomplete experiment still exist. The first word of the first post on Fake Plastic Souks linked, through the fiendishly clever use of houmus, back to the Wiki in a sort of nod to the past.

Here's the first Fake Plastic Souks post, linked for your clicking pleasure!

That first post was inspired by the sententious rumblings from the Arab Media Forum and amused me greatly. Like many things that amuse me greatly (my first novel, for instance), I find I am in an audience of one. Luckily, that has never detracted from my amusement. The ability to amuse oneself avoids a great deal of unpleasantness in life, I find.

An awful lot of water has flowed under the bridge since those early days, quite a lot of the events which took place around me documented as I jotted things down. It's not quite Samuel Pepys, but I occasionally enjoy stumbling across something old and dusty. In all this time, a tad over 1.2 million pages have been read. Which is nice. I would hate to think how many words I've thrown into this little cloudy corner. I've probably written about 700,000 words in my various novels (not including the two books I made from FPS posts for publishing workshop purposes) and likely more in the blog.

Oh yes, the books. There were two of them, made when I needed a text to create a sample book for a 'hands on' publishing session I did for the LitFest chaps. The first one documented 2007-2009: Fake Plastic Souks - The Glory Years. I joked that I'd do another one if that book sold more than ten copies and to my mild amazement, it did. So I made the second, Fake Plastic Souks - The Fear Returns, which covered 2009-2011. The links take you to the Kindle editions, but there are also paperbacks. I never did get around to a third one. Just as well, probably.

It all seems a little irrelevant these days. Mind you, an early and perhaps over-passionate proponent of 'social media', I now find myself yearning to sit under a tree and play with wooden toys rather than post, share, tweet and snap for the benefit of small and frequently mildly bemused audiences.

I think my favourite things from over the years are were when I 'outed' Harper Collins' Authonomy and the 'Shiny' posts, which did rather tickle me. Documenting the egregious contents of Tim Horton's French Vanilla Coffee not only provided me with amusement, it has informed something like 10,000 people. The 'stuff they put in our food' posts have always caused the most 'Yews'. My abiding interest in food, of course, led to the co-creation of Dubai's first 'food blog' with partner in crime Simon McCrum, The Fat Expat. That was finally shuttered due to lack of time and photographic talent back in 2013. TFE was never really Instagram gold, but I still use it to find recipes even today.

These days, as people may have noticed, I post rather more infrequently and have stopped looking at Sitemeter or analytics. In the early days, the blog would attract a sort of 'background radiation' of readers, about 30 or so per post. That grew to hundreds and even thousands, with anything up to 40,000 page views each month. I was just starting to think that was getting rather reasonable when I met Russian writer Boris Akunin, whose blog gets about 1,000 comments a day. When he invited readers to join him in a walk around Moscow to protest Putin, 10,000 people turned up.

I was duly humbled.

Anyway, there's no real point to this post. I just thought I'd mark the occasion...

Fake Plastic News

(Photo credit: Wikipedia)

There's an awful lot of talk about fake news online, a background rumbling that occasionally erupts as indeed it has this week. We have all enjoyed the controversy surrounding the US intelligence dossier that purportedly places the future President of the land of the free and home of the brave in a Moscow hotel room watching gleefully as a number of ladies of dubious reputation perform vengeful lewd acts involving micturating on a bed previously used by the previous President of the LOFTAHOFB.

The fun thing about the story, which is more than likely total bunkum, is how deliciously fun it is. Liberal America would just love to believe it. So would most of us, no?

The trouble is that it's getting very hard indeed to sift the wheat from the chaff. But fake news is nothing new: we've always been rather surrounded by it. Was King Richard III really a vile, drooling hunchback who murdered two little princes? Probably not, but we've been just a tad under 500 years late coming to that conclusion. At the time, the spread of rumour was mostly by word of mouth - Gutenberg had only just invented the printing press and printed his celebrated bible - and so it was word of mouth, together with a wee dose of Shakespearean bile a hundred years later, that was to seal Richard's poor reputation.

Gutenberg's press - and pretty much every innovation in media and communications since - merely accelerated the process.

Richard was just one of a million historic examples of fake news, many of them classic examples of history being written by the victor. Sitting in Dubai, the issue of the Al Qassimi 'pirates' comes to mind - opposed to the invading British, they were quickly labelled brigands and pirates and so, for a good hundred years, the whole area was happily referred to as 'the pirate coast'. My own novels have often played with the idea that my freedom fighter is your terrorist and vice versa.

From Gutenberg to the Internet we see the rapidly evolving role of news media - from the invention of the 'newspaper' through to the era of press barons and the dominance of media by politics and big business. Idealistic journalists have constantly found themselves challenged by repressive forces, from political interference through to commercial censorship, our media has represented a combination of people telling truth to power and power telling lies to people.

We used to depend on those solid journalists and their editors to help us better understand the world around us from an informed viewpoint and we were, up until pretty recently, happy to buy whatever narrative they decided to shape for us. If we suspected any interference behind the scenes, we tended to gloss it over. For our media and governments would never tell us porky pies, would they? Our government, after all, governs in our name, does it not? Represents us? Why, then, would they lie to us?

It's not just governments, of course. Big business loves fake news. Advertising and PR agencies have long placed fake news stories in media. You can spot the weasel words, 'studies say' and 'most folks agree' are just two of many sure-fire signs that studies don't and most folks wouldn't. Palm oil, gun lobbies, Israeli settlers, big pharma selling GMOs to Africa - you name 'em, they've been manipulating news by seeding untruths and obfuscation disguised as surveys, research and expert opinion.

As the Internet has whipped the news cycle into a news cyclone, we have seen the erosion of trust in 'mainstream media' and politics become a dominant force in our society. Last year's two most savage political upsets were arguably driven by public anger and disaffection with politics, following on from the waves of disaffection which washed around the Middle East and made their way to Europe with the riots in Britain and Occupy Wall Street in the US. We've seen growing disaffection with big business, too. That wave of disaffection has moved with blinding speed because of the Great Networks of our age.

In the face of that disaffection, our media has been failing - plummeting revenues and the slow death of print have led to staffing cuts and a growing pressure to keep up with the twin-headed Gorgon of Twitter and Buzzfeed. We need clicks, boys, and we need them fast - realtime if you please.

If you want to see the result of this dual pressure to make old media models perform in the new media age, you only have to wander around the Daily Mail, the world's most popular news website. It's not a terribly edifying experience, especially if you believe (as I do) that we tend to get the media we deserve. The difference between the Mail's mainstream content and the stories in the 'Taboola' tabs is getting frighteningly slim. Real 'news' is starting to mimic fake news.

Making it all worse, alongside these pressures we have the very nature of the Internet. Ubiquitous, always-on, filled with people, animals, trolls and lice and all their spurious motivations and agendas. What would have been irrefutable proof in Richard's day (a letter, say) or Nixon's (a tape, say) is worthless today. We can Photoshop images, edit sounds, manipulate documents and fake testimony.

We can harness the news cycle and network effects to put untrue stuff out there and by the time anyone's got around to saying, 'Wait, what?' it's too late. Site X has run it, sites A-W have picked up from site X in the relentless rush to harvest those early clicks and suddenly the whole Web is full of the Spurious Thing. You can probably correct Site X, but that's about as far as you're going to get in terms of actually slipping a cork in the bottle. By about now you've got yourself a nice little hashtag and you're the talk of the town.

But this all has just democratised demonisation. We've always had fake news. It used to be the preserve of the wealthy, powerful and the victors. Now spotty Herberts in tenement bedrooms can do it. And there are companies out there who are harvesting clicks by the million by intentionally creating alarmist rubbish and pushing it with 'clickbait' headlines. Filtering the truth from the fake these days can be a bewildering game. And most people couldn't be bothered.

Which is, to be honest, a worry...

That British Airways Belfast Customer Experience

(Photo credit: Wikipedia)

Sometimes an organisation's priorities are all too evident in the way it comports itself. Let's be clear here - comportment is what you do, not what you say.

Some of the most egregious customer service behaviours I have seen in my professional career have been on the part of organisations which spend a lot of time and money broadcasting their customer-service values and claiming they put the customer first.

These have mostly been Middle Eastern banks and telcos, which tend to pay a lot more money pushing 'we are customer-centric' messages than they do on actually helping customers in any way. This common attitude to 'customer experience' has always confused me, to be honest. It tends to have made its way from the analogue to the digital world, BTW - these organisations under-invest in UX, search and content compared to old-fashioned one-way communication efforts and still tend to consistently confuse outreach for broadcast. And they tend to see public relations as a way of managing and obfuscating their failures rather than as a positive force.

Critically, the pain resulting from this behaviour rarely gets felt by the management taking the decisions on where to allocate resources - the customer-facing front line is stuffed with minimum wage drones who have no escalation path. Rather than listen to them, the company will issue customer opinion surveys direct to customers which invariably result in initiatives to squeeze more out of the drones rather than drive any fundamental change in behaviour.

In the case of an airline like British Airways, it's understandable that the big expensive flying machines are what matters most. You'll claim it's all about the people, but that's not really the case (comportment, remember?) - the money's in the capital equipment and shifting that equipment around with optimal efficiency (slots/routes/lading) is the ultimate key to success.

When things go wrong, for instance when your home airport is closed through fog or any other circumstance, the operational challenges can be immense. Suddenly you face the collapse of the carefully stacked house of cards that is your optimal routing/resource utilisation. Minimising time to recovery is key and, despite your loud protestations, customers tend to be one of the great inconveniences to this process. They have a nasty tendency to be where they're not supposed to be and fail to be quite where you'd like them to be.

They get, in short, in the way.

When we arrived for our scheduled flight from Belfast to find the usually minimal check-in queue was a long, snaking affair stretching almost out of the airport door, we were puzzled. We'd not been keeping up with the news - too busy doing Christmas - and found out from friends online that there had been flight delays at Heathrow due to freezing fog. British Airways - which had our email address and contact number - hadn't reached out to advise of any delays or issues.

The queue wasn't moving and there was nobody from BA 'working the line' and telling people what was happening. The boards showed later flights to LHR than ours that day had already been cancelled, which had us trying to call a friend we knew was connecting from BHD through LHR to DXB later on. Clearly her travel plans were already scuppered, even as ours still held out a dwindling prospect of hope.

After an hour or so, a tannoy advised us that check-in was slower than normal and assured us that 'we would be processed' as soon as possible. This would be my first piece of 'customer experience feedback' to British Airways. Processed is not, as eny fule no, a 'feel-good customer experience' word.

A long time later, we were duly processed and went through security to the departure lounges. We were on the 15.05 flight and watched the 12.05 flight departing shortly before we were due out. There was clearly a delay in the offing here, but we took heart on not being cancelled. Minutes later, the tannoy rang out - our flight was cancelled and we were to collect our bags and a 'rebooking form' from the baggage area.

The rebooking form was an A4 sheet being handed out by harassed looking baggage handlers who assured me that they had no information beyond the form, didn't work for BA and weren't responsible for anything. Repeated requests to speak to someone from BA were ignored or refused. The form itself had been knocked up in an annoying, hard to read 'handwriting' style font and carried a wrong number for the call centre and the instruction to 'call between XX:XX and XX:XX'. As the primary instrument of communication to passengers of a cancelled flight, it was pretty shoddy and almost utterly useless. At this stage the BA app and website were equally useless, showing the flight as either still departing or delayed. There was no rebooking option available on either platform. The British Airways call centre was dropping calls with a message that they were too busy to talk to us.

We hired a car and fled back to Newry for our unscheduled night's layover. By the time we arrived down the road (it's an hour's drive away), the flight was no longer showing as cancelled, but as delayed to 6am the next day. After 30 minutes on hold, we finally got through to the call centre, clearly managed at a distant location, which could only confirm the delayed flight or refer us back to BA.com. Because your flight is delayed and not cancelled, the message was clear, rebooking isn't really an option.

With no information other than this, we had no option but to get up at 3.30am to arrive at the British Airways check-in at Belfast City - both officially and fondly known as George Best - in time to present on time for the revised 6am flight. Once again, a long, long queue and no BA staff on hand. Getting to the front of the line, we learn BA1417 is a 'free' flight - a plane is on the tarmac surplus to requirements and they'll fill it as soon as possible and get it off when they can. As it turned out, this was finally to be at 5.30pm that day.

In all that time, BA staff were notably absent. Information and updates were just as sparse. Throughout, our fellow travellers were anxious and unsure how to act in the total absence of information, given no option but to hang around and wait for the next reluctantly divulged snippet. Families, old people, kids and all - confused, concerned and effectively marginalised - were all systematically kept in the dark.

The overwhelming theme throughout this whole process was the lack of communication or concern for the messy carbon-based life forms which British Airways claims sit at the very centre of their business. The BA app was less than useless, the website poorly structured and lacking in any useful information, transactional capability or interactivity - especially given the circumstances. The BA Twitter team pushes out platitudes but there's little empowerment on show here - they had as much information (or as little) as we did.

BA's only attempt at 'customer communication' was a badly formatted letter packed with errors and carrying no useful information. There was no proactive outreach, no attempt at interactive person-to-person communication or 'Customer Experience Management' (at one stage the Twitter team told me they'd share my comments with their 'Customer Experience Managers' which had me in stitches and, to be honest, rather fed my Twitter output for a while. I managed some 100 tweets in all, a flow of admittedly somewhat therapeutic scorn that eventually drew the attention of the dear old BBC).

It was clear time after time that BA staff had knowledge of the developing situation which they were not prepared to share with their customers. BA.com was often updated before any communication was attempted with customers waiting in the lounge, while staff would only offer information in response to direct questions - literally, if you didn't ask (pointedly), you didn't get.

We couldn't face a long haul flight directly after the BA debacle and so re-booked our subsequent flight with Emirates. It took 5 minutes using EK's website.

BA followed up the whole frustrating experience with a customer experience survey yesterday (twice, for some reason), which actually just confirmed my views of them as an organisation. Did the pilot serve us well? Was he proactive? Chatty? Good at making us feel warm and welcome?

I don't care, BA. That's not his job. His job is to drive the thing effectively and safely, not to make up for your lack of investment in customer service by bantering and pandering to your ill-served customers.

I'd like to think they could learn something from this: listen and perhaps even consider changing their behaviour as a result of the feedback. But they won't. British Airways didn't learn a thing from the Eyjafjallajökull debacle, which cost us four days of BA-induced hell back in 2010 - because every single awful lack in communications and customer care or customer experience management evident then was evident now.

So much could change and for a relatively small investment. Because an organisation is judged not on how it acts when everything's going as expected, but how it acts when the extraordinary happens. British Airways' performance in the face of the extraordinary has been consistently, arrogantly, infuriatingly sub-par.

All it would take is reviewing British Airways' operations from the customer's point of view. It's a serious suggestion - it so clearly hasn't been done, ever.

Meanwhile, my abiding takeaway is that a 'Customer Experience Management' team is employed by this company.

God forbid. What do they do each day?

On Information Literacy In The Middle East

As we are exposed to the raw feeds of information in our interconnected world, we are increasingly forced to a much greater degree of editorial responsibility than was previously the case. We need to filter what it is we're seeing and hearing, what we're being told. As mainstream media outlets struggle to keep up with the need to beat 'real time', we see that not only do 'context and analysis' frequently suffer, but also the movement of information is also prone to network effects.

Worryingly, if a newspaper, say The Guardian as an example, publishes a story with a duff fact or premise and you manage to get that story corrected, it's too late. Because fifty other outlets have picked up The Guardian's story and happily repeated it. In the inexorable march to harvest clicks, the most dramatic and counter-intuitive stories are snapped up and media outlets are happy cannibals. Your chances of getting that genie back into the bottle are pretty much zilch.

We're not - despite the overwhelming evidence to the contrary - stupid, us humans. We've quickly worked out that this network effect can be used to great benefit. If we're first out with something nice and dramatic sounding, by the time anyone gets around to saying, 'Wait, wat?' the world's already chowing down on our spurious claims. Think Trump.

Even Google is now experimenting with fact checking features, adding fact checking links to news search results.

Now we take all that stuff and we squeeze it into the oddly shaped bottle that is the Middle East, where media have long been cowed and access to unfettered opinion and anything else generally regarded as 'dangerous' for our social well-being and morality has been repressed. This has arguably resulted in societies which lack the practice in questioning and critical faculties to handle the sudden cornucopia which social media and the real time news cycle have unleashed.

We have already seen how the initial reaction to this bounty resulted in tectonic change in the region, I have argued before that Occupy Wall Street started in Lebanon. But if we look at where we are today and at the challenges of understanding and processing all of this information, we can not only see the problematic aspects, but also the opportunities this stuff represents.

It is those very opportunities which have driven veteran journalist, founder of AUB's journalism training program and all-round journalism trainer Magda Abu-Fadil, together with fellow editors Jordi Torrent & Alton Grizzle to produce Opportunities for Media and Information Literacy in the Middle East and North Africa, a report (actually the 2016 Yearbook from the International Clearinghouse on Children, Youth and Media) which highlights the need to teach information literacy in the region's schools. The report makes fascinating reading for anyone who cares about media, the flow of information within society and the need to enhance the critical faculties of a young generation brought into a world where the dizzying flow of fact and fallacy can sometimes threaten to sweep us away.

What I like about it is that the report doesn't sit on its hands and bemoan the parlous state of things, but makes concrete recommendations for positive social change which can be relatively simply and effectively implemented. The time, as the report notes, has never been so propitious...

Beirut - An Explosive Thriller And The Dynamics Of Free Vs Amazon Advertising

Warning. Very long post about book marketing.

So here's the skinny. In Mid-March, I dropped the price of Beirut - An Explosive Thriller and Olives - A Violent Romance to FREE on Apple, B&N, Kobo et al.

This then forced Amazon's Amazing Algorithms to 'price match' the books and make them free on Amazon. This is not something Amazon lets you do otherwise, only letting you make a book free for 5 days per quarter if it's enrolled in Kindle Unlimited and therefore exclusive to Amazon.

Note, as per my previous post on this, you have to change to the 35% royalty to do this, otherwise Amazon gets shirty.

Amazon's big machines decided to chop Beirut and Olives in the US store (.com) but only Olives in the UK store (.co.uk). The volumes are markedly different: 30 free Olives downloaded in the UK compared to 700 in the US.

As of today, Beirut is now free in the UK store. You can go here and get it. Do please feel free to share the link on Facebook, Twitter, Instagram or another other platform where you think your followers, friends and family might enjoy a fabulous international spy thriller packed with guns and bombs and babes and stuff. [endplug]

So what has all this 'free' told us?

For a start, people have found Beirut a lot more attractive than Olives: 3,000 downloads compared to 700. As you can see from the covers side by side above, the title and cover of Olives don't really cut the mustard. Not sure what I can do about that, to be honest. However, it would appear Beirut got a bit of a lift up on some unseen list or another, because its early trajectory was amazing, speeding it to #1 free thriller on Amazon.com for a few halcyon days.

What has the knock-on effect been? A handful of Shemlan - A Deadly Tragedy sales have been bubbling along, 14 copies in April and so far 4 copies in May. Sales of A Decent Bomber and Birdkill have also slowly started to lift (6 and 7 copies respectively). However, Beirut's downloads have slowly declined, dropping from a relatively steady couple of weeks at 30-50 copies, then a couple of weeks ranging from 15-30 copies and now running at 5-15 copies per day.

There have been a couple of additional reviews of Beirut and Olives alike on Amazon, 4* and 5*, thank you. But the maths is amazing - almost 3,000 downloads to drive 10 book sales and two reviews.

Generally, as my books have got better (IMHO), their sales numbers and therefore number of reviews has declined. Which is wonderful, really.

Amazon Advertising

I've also been running an advertising campaign for Birdkill on Amazon over the past week. This has been interesting, particularly compared to the experimental Twitter campaign I ran. I have kept relatively quiet on other platforms to better isolate and judge the results and impact of the Amazon campaign.

$100 of my hard-earned spent a while ago on Twitter was targeted not so much at keywords as at followers of a number of book promoters, publishers and book recommendation accounts. That resulted in 29,707 impressions and 90 clicks. I think I sold one book, so we're doing better than McNabb's Law of Clicks would have us believe should be the case.

I thought Amazon advertising was likely to be more impactful. Here, you're targeting people at the moment of browsing and purchase and you can target by genre. If you think about it, that's nigh on perfect. It's like being on someone's shoulder in a bookshop with the ability to whisper, 'That one. There. Birdkill by McNabb. Do it.'

Amazon lets you serve up a number of ad formats, placing the ads on other book pages, newsletters, into Kindles and so on. Like Google's Adwords, you bid for your clicks. In my genres for Birdkill, (Literature & Fiction: Action & Adventure; Mystery, Thriller & Suspense: Conspiracies, Mystery, Paranormal as you ask) the bidding was in the range US$ 0.40-0.50. In reality, I had to raise my bid to $0.55 to start getting impressions and eventually raised it to $0.60. My average cost per click has come in at $0.53.

The bidding works just like Google: your bid is accepted above the second highest bid, rather than just topping all bids.

So far, we're not quite done yet, Amazon has yielded 22,057 impressions, 118 clicks and two book sales and we're about 60 bucks into my budget. That's better than Twitter and again better than McNabb's law of clicks, but it's a pretty impressive catalogue of fail - Birdkill is a well packaged book and to see 118 clicks turn into 116 bounces is pretty depressing.

There has been no appreciable impact in the sale (or download) of any of my other titles since the campaign started. Unless you count one copy of Space...

Here are the Birdkill ads in the various formats Amazon supports, all auto-generated out of the base data you supply them - you don't have individual control over each creative:

 245 x 250

Didn't know those paltry two reviews would show. Five stars, mind, which is nice, but not enough reviews really. Funnily enough, that doesn't seem to have affected the CTR (Click Through Rate to you, mate), which has been just over 0.5%.

270 x 150

I like this one best of all. Those reflections are right classy...

270 x 200

300 x 250

402 x 250

980 x 55

And, finally, I is in ur Kindle...

It's worth bearing these in mind when you look at your advertisement format and the text you're planning to use... The 'astounds and horrifies' line did quite well on my Twitter campaign, which is why I decided to re-use it here. Do people want to be 'astounded and horrified'? Who knows? All this stuff is merely trial and error. If it were a science they'd teach it in school.

And so at the end of a two month campaign of experimental free offers and advertising campaigns targeting keywords and followers on Twitter (as well as messing around with a lot of organic Twitter targeting: ads.twitter.com/user/yourusername is a powerful dashboard for measuring the impact of tweets) and a genre-targeting campaign on Amazon, I am none the wiser. Although arguably better informed.

If you know anything wot I don't, or have any new angles on the above, please do feel free to share.

And don't forget to drop an Amazon review when you've read your free books!

The Vicariousness Of Self

(Photo credit: Wikipedia)

I'm constantly battling the urge to beat people to death with their own selfie sticks. I know it's their life and they can do with it what they will, but for some reason the whole performance irks me in a deep and profound way.

We nipped up to Hatta a while ago for two days of mountain air and Martinis in my favourite bar anywhere in the world ever (the luxuriantly '70s brown velour and walnut charm of Hatta Fort's Roumoul Bar) and I sat, aghast - interrupted in my mission to lie sunning myself by the pool and consuming as many books as a Kindle Voyage can carry - as a couple swooshed around in the water gurning at a GoPro hoisted on the end of a selfie stick.

They were filming themselves so that in 20 years time they can look back at that time in Hatta when they didn't enjoy the pool because they were too busy filming themselves not having fun so they could capture their strange, onanistic non-fun pool filming for posterity.

They probably shared the moment they never really had. Up on Facebook it goes, that time we walked around a pool filming ourselves so our friends could see what wonderful lives we're leading together and experience the moments we never got around to having because we were so busy making sure everyone else had a glimpse of what it is we haven't got.

I stopped taking pictures of food for Instagram quite quickly. I realised I had started to eat excellent food that had gone cold. I have since come up with the brilliant scheme of Instagramming empty plates. Those smears I'm sharing are the meal I enjoyed all the more because I didn't share the moment of epiphany when a plate of really good food leaves a kitchen and is slid noiselessly under your nose with a murmured 'Bon appetit'. There I said it. I care more about food than you.

This is not new behaviour, just in case you're tempted to think it is. It's more aggressive because of the Internet, but I remember walking the bounds of Chester a decade or so ago because Sarah was attending a course there and I was left to spend my days fossicking around the city's ancient ruins and medieval buildings. The city was full of chattering groups of excited Japanese people who thought the world was square, their view of anything of even the slightest significance being captured from behind a viewfinder.

By the way, apropos nothing really very much, this tumblr blog is rather brilliant: Pictures of Asians taking pictures of food.

We're constantly being egged on to share, seek the approval of our peers, our 'friends' and 'followers'. But sharing a moment doesn't signify enjoyment: it means you've denied yourself that moment. And approval isn't experience.

Live it. And just be aware, as you raise that selfie stick to capture yourself and your pimply moon-faced girlfriend framed by the Burj Khalifa, you might be the ones that make me finally snap.

Yes, yes, I do feel better now, thanks for asking...

Pink Caravan: Riding For Courage.

The Pink Caravan initiative has been going for the past five years in the UAE, a drive to raise awareness of breast cancer early detection and screening and to raise funds to buy an advanced mobile mammography unit to serve the United Arab Emirates. This unit, the 'Carevan', has screened almost 30,000 men and women (men can get breast cancer too) and detected 21 malignancies in women and one in a man since the programme started.

There's a whole cultural angle to breast cancer and its screening here, of course. But the women of the UAE are rallying together and some remarkable work is being done here at a grassroots level to bring women across the country around to the idea that regular screening is a good idea. A couple of years ago, Ajman turned its speed bumps pink to raise awareness. Hang on, in the 'conservative' UAE, we're making pink bump gags to get the point across? Yes, we are.

As anyone who remembers the days of GeekFest will know, I'm a massive fan of communities and online activism for good - and Pink Caravan is both of these things in spades.

Side note/ramble: now a long time dead, GeekFest was a regional social event for online people I was involved with - I was reminded sharply of it over the past couple of days as names I knew from the events we held back then started popping up around the audience of the Arab Social Media Influencers' Summit event in Dubai wot I have bin attending. Much nostalgia followed. Funny how in the Internet age, a couple of years is 'the good old days', isn't it?

Anyway. Pink Caravan. Each year, a group of some 250 horse riders takes to the roads and tracks of the seven emirates, joined by 200 volunteers and ambassadors, well-wishers and supporters. The ride has visited over 80 schools, travelling some 1,000 kilometres around the UAE in its quest to help build awareness, detect and eliminate this deadly disease. They call it 'Riding For Courage'.

From March 16th to the finale on the 25th in Abu Dhabi, the riders will do their thing. They left from Sharjah through Dhaid to Masafi and ended up in Khor Fakkan today, via Fujeirah.

Tomorrow, the 19th March, you'll find them in Ras Al Khaimah, starting at HCT Women's college at 9am and finishing at the Cove Rotana in the evening. The 20th (Friday) will see them riding in Umm Al Quwain and ending up at the Ajman Kempinski at 5.30pm - I'll see you there, it's my 'manor' and I wouldn't miss 250 riders with pink tack for the world!

Saturday the 21st March they'll leave the Ajman Kempinski and ride to the Qasba in Sharjah (passing by my house, natch) and then on Sunday 22nd they'll set off from the Palm Jumeirah Rixos to the Fairmont, The Palm. On Monday 23rd March they'll ride from Downtown Dubai to the Burj Al Arab, Tuesday they'll ride from the Formal Park in Abu Dhabi and end up at Zayed Military Hospital.

Finally, on Wednesday 25th March, some 300 saddle-sore chaps and chapesses will ride from the Sheikh Zayed Mosque to the Galleria Mall. This will be followed by a closing ceremony at the Rosewood Hotel in Abu Dhabi. Anyone wants a VIP pass, they can have mine, kindly sent me by the Pink Caravan Team. For a Sharjah boy, Abu Dhabi on a school night is not really on the agenda, dears.

The Carevan will be following them on their trip around the UAE, visiting an average of three hospitals, health centres or community centres in each location and offering free breast screening at selected stop-offs.

You can find out more, donate or join in by going to the Pink Caravan website here. There's an agenda detailing locations, a calendar of Carevan screening sessions and other events and the chance to donate to support the campaign both as an individual and a corporate partner.

Coming together for good. What's not to love about that?

Groundhog Day

(Photo credit: Wikipedia)

It's been one of those weeks. First we had the tremor from the Qeshm earthquake and then Google's Driverless Car.

The link?

Well, those few weird moments of seeming terrestrial liquefaction having been enjoyed, I then got to watch Gulf News tweeting that it was going to report on the thing I had just experienced as the rest of Twitter shared its rainbow reaction. As if I'm going to put my life on hold to wait for GN's report. The next day, almost 24 hours after I had watched friends and Twitter in general record their reactions to the event, I get to see news stories about the thing I had lived through the day before.

I had sort of moved on, actually. Including a wander around the internet to research a blog post in which I learned more about the incident and the factors behind it than the Gulf News story - that I hadn't been waiting for, funnily enough - eventually told me. Context and analysis? Don't make me laugh, cocky...

And then yesterday opened with news reports about Google's driverless car, a project most of the people I know had been aware of for some months. Things had moved on and Google had released pictures of its prototype 'level four' car - no steering wheel at all for you, matey. The news online had broken the day before, Google's release went out on the 27th May (Tuesday) and most online outlets led with the story yesterday first thing. So listening to the Business Breakfast on Dubai Eye Radio this morning, it was odd to hear some shouty Americans on Bloomberg being played out. A sort of strange, layered iterative experience - the presenters played a recording of Bloomberg playing a recording of an interview with Sergei Brin.

So I get to hear a recording of a recording of a person talking about the news I knew and saw the day before.

This sort of thing is happening so frequently now, I'm losing track of what day it is. I keep looking to the future only to find mainstream media dragging me back to the past.

Odd.

Life Is Just Dandy

(Photo credit: _DaniloRamos)

Or if you prefer to be Amerikee about it, everything is awesome. I've been very offline for the past six weeks. It's been ginormous fun.

I've been cooking or playing iPad games in my spare time. Mediocre Software's Smash Hit is the William Gibson of iPad games. It's so stylish it aches. I've done some writing, but not as much as I should. I have been pretty much steering clear of Twitter, almost totally off Facebook, nowhere near LinkedIn and haven't bothered updating Google+.

The stunning news is I have not only survived this appalling withdrawal but thrived on it. What's more, I find myself now increasingly disinclined to spend much time on any of them. It all seems like so much effort for so very little return. It's like book promotion. Which I have also assiduously eschewed.

Twitter, previously known as the second love of my life, now mildly revolts me. I'm tempted to block all the novelists endlessly tweeting reviews of their books and punting out spammy 'buy my books' tweets. And no, I didn't do that all the time myself, thank you. I always mixed content in a discerning and respectful way. At least after Olives...

I used to find the links people shared on Twitter fascinating and insightful. Most of them are now BuzzFeed and Mashable. I can RSS that stuff, thanks. I'm bored of lists of ten things you didn't know you could do with a dried Aardvark's testicle.

I haven't pushed, promoted or punted Shemlan at all. Consequently, it hasn't sold a copy this month. Not one. And I do not care. Jashanmal has got sick of holding stock of Olives and Beirut at its warehouse (Narain has left to join Facebook so I have lost my 'sponsor' in high places). So look out for a giveaway promo soon. Virgin, Kino and WH Smith have all placed orders, which is cool.

Which is all fine by me. Experiment over, move on.

Khaleej Times published this rather sweet interview with me, which made me briefly something of a celebrity at the Radisson Blu Sharjah, where I go to relax or be chivvied around a gym, depending on which day it is. It's linked here if you're curious.

Anyway, next week and the week after I'm doing a series of workshops for groups of students at the Canadian University of Dubai. In case you are, or know of a, student there, they are as follows:

How to Write a Book
Sunday May 18 10:00-12:00 PM
Tuesday May 20 12:00-2:00 PM

Editing your work
Wednesday, May 21 2:00-4:00 PM
Thursday May 22 10:00-12:00 PM

Self-Publishing
Monday May 26 2:00-4:00 PM
Tuesday, May 27 12:00-2:00 PM

The usual two hours of screaming abuse from an addled lunatic with Tourettes is on offer. No emolument or remuneration is sought by the author or presenter. Dima Yousef at the University is co-ordinating things.

Salaam.

Expo 2020: Dubai's 'Social Bid'

(Photo credit: @cpe)

This is the week Dubai goes Expo 2020 bonkers and if you thought the noise level was already high, you ain't seen nothing yet.

Five cities originally launched bids to host Expo 2020 - the latest in a long string of 'World Fairs' that started with the original World's Fair, the 1851 Great Exhibition in London's Hyde Park. The bids are evaluated by the body governing Expo, the BIE (Bureau of International Expositions) and voted on by the 167 member states. This vote, as anyone in Dubai except the most dedicated of ostriches will know, takes place Wednesday 27th November and will pick a winner from Dubai, Sao Paolo, Yekaterinburg and Izmir. Thailand's bid, the city of Ayutthaya, was withdrawn earlier this year.

Dubai has been pretty hardcore with its bid. The city's made no secret of the fact it wants this and intends to get it - and a remarkable package of infrastructure and a relentless tide of promotional activity have been flung into the fray. The stakes are high - expo sites typically span hundreds of acres and the events attract tens of millions of visitors. Has Dubai got what it takes?

If social media is anything to go by, yes it has. Because its competition doesn't seem to have got the hang of the whole 'inclusion' concept.

Let's take Turkey's Izmir. The city has a website with all the right buttons, as well as quite an annoying interstitial that promotes its Facebook page. With over 73,000 likes, there's precious little sign of engagement but a high octane broadcast of 'support our bid' type messages rather than any attempt to foster or encourage a debate around the Izmir bid's theme of improving healthcare. Izmir's YouTube Channel is also on broadcast with a lot of 'talking heads' garnering typical views in the low tens and a couple of slick ads with higher views. Again, it's all about mememe.  It's hardly any better over on Twitter, where a tad over 6,000 followers receive broadcasts on supporting the bid. The Izmir Twitter profile does suggest you might like to sign the 'Health For All Manifesto', which on cursory inspection appears to reason that if you support Izmir's bid, it would be good for global health. Hosted on WeSignIt, the manifesto has attracted 522 signatures.

It's hardly compelling, is it?

Yekaterinburg is arguably Dubai's toughest competitor. It's Russia's fourth largest city and has a complex and diverse history, including being the site of the murder of the Romanovs. The vanilla template website doesn't really sparkle and isn't even particularly informative. Facebook offers 1,459 likes and again is more of a tourist board broadcast than any attempt to foster engagement around the bid's theme of The Global Mind. There is, for some odd reason, a picture of a squirrel. With under 500 followers, the city's Twitter account is just posting the same images as Facebook. YouTube hasn't really sparked inspiration, not even the slickly produced 'Global Mind Adventure'. There's certainly no sign of community involvement - or any invitation to involvement.

As far as I can tell, Sao Paolo's website is down or dead and its Facebook page, with a tad over 4,000 likes, hasn't seen a post since June. YouTube hasn't been fed a new video in five months, either. And its 162 Twitter followers have also lacked companionship since June. If you just saw Sao Paolo's online presence, you'd be forgiven for thinking they've given up and gone home for a Feijoada.

And so on to The City That Gave The World Modhesh. How's Dubai shaping up in the online stakes - and, more importantly, is there any sign that the city actually wants to talk about its theme rather than just nag people to support its bid?

Over 58,000 followers on Twitter and 721,000 likes on Facebook appear to be saying something. Yes, we know it's not all about the numbers, but there's a question of scale here. Uniquely, Dubai's using Instagram, with over 9,000 followers. There's participation, community and engagement going on over at the Twitter account, including a couple of cheeky tweets from 'Our Dave'. Facebook's similarly lively, with community events, stunts (the inevitable Guinness book of records stunt) and widespread public participation very much in evidence. The Dubai bid's theme is 'Connecting Minds, Creating the Future', with sustainability, mobility and opportunity as sub-themes. The website features a number of thinkers talking about these themes. YouTube hasn't seen an upload in a while, but the content there again goes beyond tourist board images and 'back our bid' calls.

In fact, of all four bids, it has to be said that Dubai Expo 2020 online has the strongest sense of community and broad public participation of any of 'em. It's by far the most active and popular campaign on social platforms by a huge margin. It could do more and be a great deal slicker, without doubt. There is a huge opportunity to build further on what has already been established. But what's there is streets ahead of its rivals.

From its online presence alone, Dubai's the only Expo 2020 bidder that has clear evidence of coming together as a community in support of the city's bid - and a genuine interest in fostering discussion, debate and thought around its theme.

I must have mislaid my cynicism pills. Where did I put those blasted things?

Salam, Bloggers! The Arabian Nights Village in Abu Dhabi wants you!

(Photo credit: Wikipedia)

It's one of the most witless emails I've received in a long time, from a company calling itself 'Smart Comms' and a bloke who's given himself the job title 'Digital Scientist'. You can tell we're in trouble already, can't you?

David, the digital scientist, wants to offer all UAE bloggers the chance to qualify for a free-of-charge stay at the 'Arabian Nights Village', apparently a one of a kind cultural experience in Abu Dhabi. That's it, that's all the detail in the email. All bloggers have to do to 'qualify' is send David a list of their social media followers, specifically:

1) Unique Monthly Visitors to your Blog:
2) Twitter followers:
3) Instagram followers:
4) Facebook fans:
5) Other Social media footprint?

Based on these numbers, presumably - rather than any qualitative or content based analysis, David will work his 'digital science' and select bloggers to join in the 'exciting activities' at Arabian Nights Village.

Presumably David will find this post one day as he trawls the UAE's blogs to find new victims for his 'digital science'. So here's a message for him that is infinitely more satisfying than replying to his email.

Look, David. I don't want to go to 'Arabian Nights Village'. I don't know what it is, what it does, what it's like or even who's behind it. I'm not particularly interested, but you've hardly piqued any shred of residual interest I might have had. I certainly don't want to "take a first-class Desert Safari and stay in houses inspired by Emirati lifestyles from throughout the ages" - not that I'm uninterested in Emirati culture, far from it. But from the tone of your mail, I have the nasty feeling that whatever 'experience' you're offering consists of being hauled around with a ring through my nose and being forced to endure a number of humiliating encounters with something lacklustre before being beasted into posting about it in awed and gushing prose that you would, ideally, dictate. I could be wrong, but that's a chance I'm taking.

I have very little interest indeed in responding to your invitation to validate myself to you by proving I have sufficient followers, friends or other online contacts to jump over your arbitrary bar. Why on earth you thought spamming every blogger/social contact you could scrape from the web with a mail like this would get you any result other than opprobrium, I don't know. I mean, you didn't even take the trouble to address me by name or contact me in any way prior to this. What on earth did you think you were doing? What in the name of all that's chocolate flavoured did you think the 'social' is there in 'social media' for?

Maybe you'll get lucky - maybe there's some rube out there who'll trade his/her twenty followers for a night out with you and your village. But, for the record, David, it's a 'no thanks' from me. Best of luck with other 'bloggers'...

Dubai Is Bouncing Back

(Photo credit: Wikipedia)

Chatting with pal +Ashish Panjabi on Twitter... hang on a second. I just typed Ashish's twitter handle - @apanjabi - into the blogger CMS and it suggested his Google+ handle instead and replaced the text for me. That's getting way too spooky, Google - and surely in your bid to MAKE us love Google+ and adopt it over all other religions you're now crossing the 'do no evil' rubicon. When you use Gmail and write 'I've attached a photo of your bottom' and forget to attach anything, Goog comes back and asks you if you're sure you want to do that. It's part cutesy, part useful and part scary. But linking everyone I know's social profiles to Google+? That's just plain scary.

Anyway, back to the point. Ashish was complaining about the traffic on floating bridge on Twitter this morning and used a memorable phrase as we chatted about the situation: 'Dubai is bouncing back'. It's not really news as such, the signs are there for all to see. But in black and white, the text sort of hit me.

On the one hand, bouncing back is no bad thing. There's little doubt the UAE has been the best place in the world to be over the past few years - sure, it's been quieter around here, but there has still been opportunity and trade goes on. Modern Dubai was founded on trade and once we'd got rid of the estate agents, it was trade that saw the city through. You forget these things, but compiling blog posts for Fake Plastic Souks The Glory Years took me right back there to 2008 and the overheated Dubai that preceded the GFC.

You couldn't get a school for your kids. You couldn't move in the city, the roads were a constant jam of snarling, honking traffic. The sewage plants were so over-capacity they were digging holes in the desert to store the stuff and tanker drivers were pumping it into storm drains so the sea off Jumeirah was fouled with human sewage and people were getting sick. The power network was straining. You couldn't get into a hospital and the machine that goes ping had a waiting list. Rents were sky-high, Gulf News weighed 1.4Kg - most of which was adverts charging us to dare to dream and live to love - and the city was filled with pop-eyed yahoos getting drunk and boasting how much money they had. Anything that didn't move had a billboard tacked on it. Hotels made up insane lists of demands before taking a booking - including minimum stays and cash up front for event facilities - if you could get one beyond six months in advance. Taxis wouldn't stop for you or wouldn't take the fare if it didn't suit them. If you could find one. There was a constant miasma over the city, a yellow, sulphurous dust cloud you could see as you approached from inland, a great smudge across the horizon. This had become a really unpleasant place to live.

Now there's no doubt that Dubai's in better shape today, having continued to invest in infrastructure during the lean years. The Al Khail Road's been quietly finished, the new road network around Trade Centre Roundabout's well on the way, Defence Roundabout is an interchange, the metro's up and running and so on. Presumably (hopefully) similar investments in other key infrastructure have been taking place, allowing the city to expand once again but do so in a more prepared and planned way - a more sustainable, manageable growth. Because we've learned the lessons from the boom and bust - particularly from the bust - haven't we? If so, then all well and good. We can Bounce Back all we like.

But if we're talking a return to the excess and insanity of 2008, I fear. I fear for this little city I have come to call home - although it's not home and doesn't mind reminding me of the fact now and then. And the reappearance of daft real estate ads, the talk of 22% price rises and jams on Floating Bridge make me very skittish indeed.

Of course, Gulf News will never be 1.4Kg again. The Internet's seeing to that. So there's no point in using its weight to chart the economy's rise as was possible to chart its fall...

Life Of A Stranger...

(Photo credit: ST33VO)

It's been going the rounds the past couple of days, with nearly half a million visits knocked up in about a week or so of its existence: Life Of A Stranger Who Stole My Phone is a tumblr blog put up by a vengeful German tourist after her mobile was nicked during a drunken skinny-dip in Ibiza.

About four months after the incident, she noticed her phone was uploading images to Dropbox - whoever had stolen it hadn't disabled the feature. Worse, someone called Hafid tried to hit on her, accessing her Facebook account from the mobile. The images clearly show Dubai locations - and Hafid's love of selfies and his friends' goonish activities combine nicely with the waspish commentary of a girl wronged. It's compelling stuff - Hafid is such a numb-nut and she's so clearly still angry. Daft picture by daft picture, we all enjoy Hafid's daftness vicariously through his unwitting sharing and her witting barbs. The combination of clownish young Arab men and vengeful Valkyrie is glorious.

I have been enjoying the blog along with so many others, right up to the point where @sudanpessimist wondered during a Twitter conversation, "Probably poor guy brought it from a second hand shop. Doesn't seem to be able to afford Ibiza hols :("

That was an 'oh' moment. Because flicking back over Hafid's piccies with that thought in mind, you get the feeling that maybe my Sudanese friend has a point. Part of what makes Hafid so amusing in the context of the blog is that he is, indeed, pretty - well, basic. And if he does have a point, then something terrible is happening. Because Hafid might just have bought a second hand phone. And over half a million people are laughing at him because he's simple and poor.

I found myself caught in time. I dislike Internet mobs and I'd found myself in one. I stood and let the crowd move on, the burning brand in my hand useless and held limply to my side. The monster in the castle on the hill might not be a monster after all. And we were all so ready to believe in the monster. We always are - remember 'dog poop girl', the Korean student whose life was destroyed by a JPG?

If our young German friend decides to come to the UAE for her next holiday, she could be in for a surprise. Because of course in UAE law she has defamed Hafid by posting his private images online. Sure, you could argue it was using her private phone and her private Dropbox and the act of theft preceded his use but I suspect even if he were the thief the law would stand. But if he wasn't the thief he actually has been thoroughly defamed and the UAE's law would actually be serving justice in a way any European sensibility would recognise as fair.

Which is pretty wacky, if you ask me. And all part of defining the new moral landscape that is the Web...

Postscript. Now the Daily Mail's picked up the story. Reading it on an iPad, I realised I recognised the mosque in the pictures posted up on the blog - it's the big 'Sheikh Mohammed' mosque outside the Sharjah Radisson Blu. And the beach in shot is down along from our house.

ArabNet - The Dubai Digital Summit

It starts tomorrow - ArabNet's Dubai Digital Summit - three days of conference, workshop, developer competition, roundtable and other information sharing stuff. It's a pretty packed agenda - there are over 120 speakers (including li'l ole me) and there are expected to be upwards of 800 attendees gathering at the aesthetically interesting Atlantis Hotel on the Palm.

The three-day conference is at the core of a number of other activities, including ArabNet's 'Digital Showcase'. This excellent initiative gathers over thirty young digital companies from around the region and provides them with a platform to show their wares at ArabNet - and includes brokered meetings with media buyers, banks, telcos and other business enablers. There's also the final of ArabNet's developer competition which will bring together winners from the UAE, Saudi Arabia, Lebanon and Jordan in a final face-off to crown the best developer in the Middle East. My money's on the Jordanians...

The actual conference consists of three tracks - a Forum Track and a Workshop Track - then on day one a Startup Track and day two an Industry Track, which splits into verticals and is more 'solutions' oriented and day three a Roundtable Track. Someone with a highly advanced sense of humour has put me moderating the banking panel on the industry day, which should provide a few laughs if nothing else...

There are four industry round tables taking place in the Roundtable Track, which will tackle key issues in the development and expansion of the Middle East's digital industry. I'm chairing the one on advertising, "Growing digital adspend", which should be interesting as the invited attendees for what is intended to be a productive brainstorming session represent all sorts of interests - mainly vested! - in the way this important sector is developing in the region.

As anyone who's been to ArabNet in Beirut will attest, there's a 'vibe' to the event that is truly infectious, a coming together of smart people who share a passion for something that is at the heart of exhilarating and often breakneck change and transformation. There's a grin-inducing cocktail of dynamism and innovation in the air.

So all in all it promises to be a busy, intense and fascinating week - and if you are interested in mobile, online, digital, social or anything touching the online and digital industry in the Middle East, you would be mad not to be there*.

Oh, and you can catch my presentation on addressing the 'content crisis' at 5pm on Wednesday and see quite how neatly I manage to wave in the inevitable plug for Beirut - An Explosive Thriller.

* Disclosure - Spot On is the PR partner for ArabNet but as you'll all know by now, this blog has never represented my day job. I'm bigging up ArabNet because I'm a fan, not because I'm shilling for them.

Turkey - Social (Unrest) Media

(Photo credit: vpickering)

Once again, a nation's people has taken to the streets protesting its government. This time around it's Turkey, now into the third day of protests sparked by government plans to build a shopping mall in a public park. A swift and draconian reaction by police to the original protest (a relatively small scale affair) saw tear gas canisters being fired directly at protesters, with images of badly injured people quickly making their way online.

The demonstrations quickly swelled as people took to the streets. Quite who those people were and what their motivation, we'll probably never know. Some undoubtedly were thugs, looters and anarchists bent on using the protests to their own ends. Some probably represent a disaffected opposition, beaten at the ballots recently with mutters of alleged irregularities.

But the overwhelming majority were people like you and me, angered and feeling disempowered by their government, driven to action by reports of shocking police brutality. Those reports moved fast - Twitter, Facebook, YouTube and Quora among other platforms used to get the word out when 'traditional' media was slow on the uptake. Even now, 72 hours into protests that have filled the streets and squares of Istanbul and Ankara, international media coverage is surprisingly muted - although Turkish media apparently have ignored the protests altogether, which is a worry. I first started seeing the reports and images from Istanbul online on Friday - you're always waiting for 'major media' to come in and back them up, always wary of buying images that purport to show events that could be slanted or weighted by vested interest. It's the same problem an editorially minded observer faces with the footage from Syria.

And yet the images kept coming, the reports of people shut in tube stations with gas canisters lobbed in after them, young people with horrific wounds from canisters and rubber bullets fired into the crowd. Yesterday, as the damage increased and images of bloodied civilians flowed, Turkish authorities throttled the Internet, specifically Facebook and Twitter. This report from TechCrunch explains more. Apparently the police pulled back - a mixture of reduced confrontation and information flow combined to take the heat off the demonstrations.

We'll see today whether that has worked - the protests have been more focused in the afternoons so far . But the sight of a wannabe European, secular democracy shutting down the Internet to better control its people as they're bludgeoned by massive force is not one that sits comfortably. You can follow the hashtag #direngeziparki..

Careful What You Tweet For

 (Photo credit: Wikipedia)

Gulf News today carries a roundup of recent cases of bloggers and tweeters in trouble around the Gulf and it's an extensive and growing list.

Flagged as being 'with inputs from AFP', 60% of the story is lifted directly from an AFP file, (the rest being made uo of this report from Habib Touma, which is the only bit available online) but we mustn't cavil, must we?

Tweets aren't a joking matter anymore - imagine facing this one in court: "undermining the values and traditions of Bahrain's society towards the King on Twitter". The six Bahraini 'tweeters' who did have just been sentenced a year in prison for 'misusing the right of free expression'.

It's as neat an illustration of the conundrum posed by social media in the Middle East as you're likely to get. Here we all are in possession of these powerful and far-reaching technologies that support widely sharing information and opinion and when we use them we're suddenly very far above the parapet indeed.

All this freedom of expression stuff suffers from the problem that it is, of course, that it's an absolute. You're either free to express or not, surely? But then we also apply 'filters' to that absolute in the West (whilst being all to ready to be scandalised by the hypocrisy of societies that don't allow total freedom of expression) - incitement, hate speech, holocaust denial and a number of other things our society deems to be unacceptable.

We also saw how fragile our freedoms are when British Prime Minister David Cameron, faced with lawless rioting across the country organised via Facebook and Twitter made it clear he would favour 'switching the Internet off'. That's the kind of thing despots do, isn't it?

The trouble is, of course, that government is government the world over - there's that lovely definition of democracy - "Say what you like, do what you're told." which works well as long as when you say what you like it doesn't have the benefit of a platform open to every man and with enormous power to allow messages to be shared and reach audiences far wider than are possible with 'traditional media'. Let's not forget, there are now over double the number of users of Facebook Arabic in the Middle East and North Africa than there are newspapers sold every day (in English, Arabic and French combined) in the region. That's Arabic alone - most users in the region still prefer the English interface, whatever language they are posting in.

It doesn't take insulting a leader or inciting religious hatred to get into trouble with the law on Twitter - you can just break any old law that would have applied in the 'analogue world' - for instance, a lady was fined Dhs 1,000 in Dubai earlier this week for calling an Egyptian gentleman 'stupid'. The law in the UAE does take the issue of personal respect very seriously indeed - it's not something limited to the rulers alone. So, logically, calling someone stupid on Twitter could potentially open you up to a Dhs 1,000 fine.

It's a reminder - whether you're going to put your life on the line for something you believe in or whether you're just sounding off. The law is peering over your shoulder - and those little 140 character blipverts are subject to its full might and weight...

Arab Media Forum Faces New Media Challenges. Shock Horror.

This is in no way a gratuitous plug for the 'book of the blog,' you understand.

This blog, as readers of Fake Plastic Souks - The Glory Years will know, started around The Arab Media Forum 2007. This was mere coincidence, not by any means a result of the forum which I have never attended and likely never will attend. In fact, as the first post attests, we were sitting at home eating Lebanese takeaway.

There seems to be even more intense debate at this year's forum (judging from the reports one sees on Twitter) about the 'role of new media' and all that. It's an interesting debate - some may argue taking place a little late in the day - particularly in this region, where reporting is so very dangerous and the conflicts so very real - and, as all conflicts necessarily are - polarised and messy. Making sense of these things is tough, dangerous and hard - journalism, true journalism, is a thankless and wearying job. But some people are just plagued with that need to delve down to uncover the truth and then get it out there into our hands so we can make more informed judgements about the world around us.

Shame there are all too few of these in the Middle East, but that's the breaks.

The Great Debate, of course, has moved on. It's no longer about whether digital media are relevant, but whether traditional media is relevant. You'd hardly have thought that from the Forum, which includes the session, "Digital Media: Authority Without Responsibility". Apart from a few 'digital heads' the debate at the Forum remains principally analogue and although there are nods to a process of transition, there is no sense that this transition could easily well take the form of disintermediation.

The Forum's first session was, in fact, "Conventional Media vs. New Media" - the program outlines the problem as this:

News industry is remarkably challenged by the emerging “new media” platforms. This synthetic prelim produced unprecedented dilemma for traditional journalism and undoubtedly added more complications.

Quite.

Of course, what the debate lacks is a sense of where humanity's eyeballs are going. Are people consuming as much local media as before? Does it carry as much weight with the public? Is the Arab News media seen as credible compared to online and first hand sources? Where are people going for news these days? Gulf News or the Daily Mail Online?

That research could have underpinned a viable and vibrant debate framed by the scale of the challenge facing print media and the practicses of print media journalism. Events in Syria and even the recent Beirut bombing which I posted about at length here, comparing Twitter to a Lorenzian water wheel, have shown that trying to adapt conventional 'big' media reporting to Twitter and YouTube can have disastrous effects - and have arguably eroded the weight we give to mainstream media. Never has there been more need for careful, considered journalism - and never have we seen so little of just that.

Instead, we have the same old ground being gone over - with a distinct under-representation of the 'new media' everyone is so upset about (although nice to see Maha from Google there). Although it's nice for everyone from the region's media to get together for a chat, I can't help but feel the actual eyeballs have, well, moved on...