That Was The ArabNet That Was

(Photo credit: carrierdetect)

It's been a hectic week, hence the lack of posts. The ArabNet Dubai Digital Summit sucked down more time than I'd ever have thought it was going to - but what a time it's been. The week's flown by in a whirlwind of panels, chatting, eager startups and blethering about all things online.

Not even HSBC's decision to mount an insane war against their SME customers, reported upon excellently by the Al Arabiya English website, tempted me to post. Truth be told, there just wasn't the time and anyway, what could be possibly said that would make any sort of sense of a bank unilaterally shutting down business accounts in the United Arab Emirates with just 60 days' notice - just before the summer and Ramadan coincide to ensure 60 days' notice is insufficient?

Even HSBC's assertion that it 'remains committed to the SME market' wasn't enough to break the ArabNet spell. Although now looking back on the story that comment still provokes wide-eyed astonishment. We've wiped out the Marsh Arabs but remain committed to all indigenous peoples. Right.

I got to have a little gentle fun with banks myself at the ArabNet banking solutions panel, when Graham from Radical outlined some of the cool stuff his company had been doing with banks internationally and the very brave Pedtro from Emirates NBD took to the stage to speak for the Middle East's own banks. Perhaps starting the panel with the assertion that all Middle East banks are rubbish wasn't terribly PC of me (I realised my introduction to the topic had turned into a spittle-flecked rant only when the audience started to turn into a mob hefting burning brands and demanding to march on the monster), but I thought if we could all agree that basic principle, we could then move on and not spend an hour throwing custard tarts at Pedro.

And that's the way it worked out, generally - but I came away from the session with the feeling that people like Pedro are fighting against legacy systems and legacy-minded management, while banks in other parts of the world - leaner, meaner and generally more competitive - are providing some really smart digital services. You wonder what's holding us back and then something like HSBC vs SME happens and you realise that yes, it is pretty nigh hopeless.

I enjoyed many of the talks and panels I attended at ArabNet, there were few 'duffers' in the mix which was a blessing - and with three tracks on the go, rare was the moment when something interesting wasn't happening somewhere. Skills marketplace Nabbesh was raising money on startup crowd investing platform Eureeca, Wally got Dhs 1.5 million funding for its blisteringly smart expenses tracking app (it scans receipts and lets you track locations, venues, expenditures and the like), Restronaut took everyone out for dinner (the latest brain-child of Make Business Hub founder Leith Matthews) and private car booking service Careem offered everyone a free ride. There was a lot of stuff going on, I can tell you.

I had the dubious honour of being the last speaker at ArabNet Dubai and so was surprised to find a packed room in front of me - that's a testament to the engagement and commitment of the audience at the event. There were a few grumbles of 'three days is too long' but I'm not so sure, myself. It wasn't a stretched out agenda by any means. Anyway, I spent fifteen minutes gibbering and railing at the audience in tongues, the usual shamanistic display of erratic behaviour. And then I got to lead a panel on women's content and branded content. 

With one client and three publishers on the panel, it was always going to be hard to get a good challenging debate moving - and the publishers were determined not to have the fight I was so keen to goad them into, so the panel was a tad tamer than I'm used to. Tragically, we didn't have the Twitterfall displayed on the stage monitors, so couldn't see the howls of outrage taking place on the projected screen behind us. As the panelists talked about why marketing managers didn't understand women in the region and why women's content was Chanel and handbags, a furious cry rose from the significant female element in the audience who felt women were, well, worth more than that. I couldn't see it and so the opportunity to square the circle between audience and panel was lost.

And then, in a trice, it was over. The developers' awards saw Lebanon taking the trophy and a couple of hours later, the Atlantis conference centre was back to being a vast expanse of strange nautical primary colours and Dubai was filled with little pockets of partying geeks and, no doubt, a very relieved and exhausted ArabNet team.

See you there next year!

Confession: Spot On was an ArabNet partner

ArabNet - The Dubai Digital Summit

It starts tomorrow - ArabNet's Dubai Digital Summit - three days of conference, workshop, developer competition, roundtable and other information sharing stuff. It's a pretty packed agenda - there are over 120 speakers (including li'l ole me) and there are expected to be upwards of 800 attendees gathering at the aesthetically interesting Atlantis Hotel on the Palm.

The three-day conference is at the core of a number of other activities, including ArabNet's 'Digital Showcase'. This excellent initiative gathers over thirty young digital companies from around the region and provides them with a platform to show their wares at ArabNet - and includes brokered meetings with media buyers, banks, telcos and other business enablers. There's also the final of ArabNet's developer competition which will bring together winners from the UAE, Saudi Arabia, Lebanon and Jordan in a final face-off to crown the best developer in the Middle East. My money's on the Jordanians...

The actual conference consists of three tracks - a Forum Track and a Workshop Track - then on day one a Startup Track and day two an Industry Track, which splits into verticals and is more 'solutions' oriented and day three a Roundtable Track. Someone with a highly advanced sense of humour has put me moderating the banking panel on the industry day, which should provide a few laughs if nothing else...

There are four industry round tables taking place in the Roundtable Track, which will tackle key issues in the development and expansion of the Middle East's digital industry. I'm chairing the one on advertising, "Growing digital adspend", which should be interesting as the invited attendees for what is intended to be a productive brainstorming session represent all sorts of interests - mainly vested! - in the way this important sector is developing in the region.

As anyone who's been to ArabNet in Beirut will attest, there's a 'vibe' to the event that is truly infectious, a coming together of smart people who share a passion for something that is at the heart of exhilarating and often breakneck change and transformation. There's a grin-inducing cocktail of dynamism and innovation in the air.

So all in all it promises to be a busy, intense and fascinating week - and if you are interested in mobile, online, digital, social or anything touching the online and digital industry in the Middle East, you would be mad not to be there*.

Oh, and you can catch my presentation on addressing the 'content crisis' at 5pm on Wednesday and see quite how neatly I manage to wave in the inevitable plug for Beirut - An Explosive Thriller.

* Disclosure - Spot On is the PR partner for ArabNet but as you'll all know by now, this blog has never represented my day job. I'm bigging up ArabNet because I'm a fan, not because I'm shilling for them.

100 Reasons Why The Internet Is Cool. Reason 82. Crowd Investing.

So you've started a digital business and you want to take it through to the next level without giving away all your equity to an greedy angel investor or venture fund. You've got some options - you would win a reality TV show, for instance, or perhaps even look at crowd investing. Or even both!

I first met LouLou Khazen Baz last year, we worked together on a project to position the company she and co-founder Rima had dreamed up, Nabbesh. LouLou was in the interesting position of having won the Dubai One TV show, 'The Entrepreneur' - in which startups competed to be the winners of a Du-backed prize of a cool million UAE Dirhams in cash and half as much again in 'kind'.

She won the show, which gave Nabbesh much-needed funds to see it through to its next stage of development. In interviews, LouLou was always noting - having herself worked for a VC - that the longer you can keep going without asking the market for money, the more value you could build in your business and consequently keep when the sharks lovely investors come knocking.

Nabbesh is a skills marketplace - an online exchange where people can post their skills and talents and then others can hire them for those skills. So if you want a bunch of developers or copy writers, designers or a tennis coach, Nabbesh is the place to go. It means you can hire talent from the Levant or further afield - or from home - although there is some debate as to the legality of freelancing in the UAE, Nabbesh is also somewhere where people with trade licenses can offer their wares too.

Nabbesh has just signed up with PayPal - that's the business model: the business partnership between talent and hirer takes place over the site and it skims a slice off each transaction. The model works elsewhere in the world, Nabbesh wants to localise the service for the MENA area.

So now LouLou has taken something of a brave step - in that she's put her need out in public - and sought funds through crowd investment platform Eureeca.com - take a look here for the Nabbesh proposition. Note you have to sign in to Eureeca before you get all the info. 

The really cool thing is she's already 25% 30% of the way there, one day into the campaign...

Arab Media Forum Faces New Media Challenges. Shock Horror.

This is in no way a gratuitous plug for the 'book of the blog,' you understand.

This blog, as readers of Fake Plastic Souks - The Glory Years will know, started around The Arab Media Forum 2007. This was mere coincidence, not by any means a result of the forum which I have never attended and likely never will attend. In fact, as the first post attests, we were sitting at home eating Lebanese takeaway.

There seems to be even more intense debate at this year's forum (judging from the reports one sees on Twitter) about the 'role of new media' and all that. It's an interesting debate - some may argue taking place a little late in the day - particularly in this region, where reporting is so very dangerous and the conflicts so very real - and, as all conflicts necessarily are - polarised and messy. Making sense of these things is tough, dangerous and hard - journalism, true journalism, is a thankless and wearying job. But some people are just plagued with that need to delve down to uncover the truth and then get it out there into our hands so we can make more informed judgements about the world around us.

Shame there are all too few of these in the Middle East, but that's the breaks.

The Great Debate, of course, has moved on. It's no longer about whether digital media are relevant, but whether traditional media is relevant. You'd hardly have thought that from the Forum, which includes the session, "Digital Media: Authority Without Responsibility". Apart from a few 'digital heads' the debate at the Forum remains principally analogue and although there are nods to a process of transition, there is no sense that this transition could easily well take the form of disintermediation.

The Forum's first session was, in fact, "Conventional Media vs. New Media" - the program outlines the problem as this:

News industry is remarkably challenged by the emerging “new media” platforms. This synthetic prelim produced unprecedented dilemma for traditional journalism and undoubtedly added more complications.

Quite.

Of course, what the debate lacks is a sense of where humanity's eyeballs are going. Are people consuming as much local media as before? Does it carry as much weight with the public? Is the Arab News media seen as credible compared to online and first hand sources? Where are people going for news these days? Gulf News or the Daily Mail Online?

That research could have underpinned a viable and vibrant debate framed by the scale of the challenge facing print media and the practicses of print media journalism. Events in Syria and even the recent Beirut bombing which I posted about at length here, comparing Twitter to a Lorenzian water wheel, have shown that trying to adapt conventional 'big' media reporting to Twitter and YouTube can have disastrous effects - and have arguably eroded the weight we give to mainstream media. Never has there been more need for careful, considered journalism - and never have we seen so little of just that.

Instead, we have the same old ground being gone over - with a distinct under-representation of the 'new media' everyone is so upset about (although nice to see Maha from Google there). Although it's nice for everyone from the region's media to get together for a chat, I can't help but feel the actual eyeballs have, well, moved on...

The Passing Of Ocky White

The chances are very high indeed you've never heard of Ocky White and likely never will again. It's a relatively small independent department store located in the sleepy Pembrokeshire town of Haverfordwest, a town famous and notable for nothing whatsoever. Well, perhaps for being the nearest town to where my mum lives.

If self awareness is the key to success, by the way, being a department store that can't spell department store on its own website might hold at least part of the clue to the puzzle of Ocky's passing...

Ocky White originally opened its doors in 1910, a sort of Welsh version of Mr Selfridge without, perhaps, quite as much glamour. Its founder Octavius had his name shortened by the locals, presumably because it made it easier to compose limericks about him.

It's got all you'd want in a provincial department store. It's got a perfume section and a slightly brash gifts section, a glass and chinaware section and a kitchen section. Upstairs, there's lots of nice Windsmoor clothing and a men's department. It's got a cafe that smells of frying food and slightly seedy pasties.

It is a store steeped in tradition and therefore bound to fail. And fail it has.

The passing of Ocky White takes place this coming week with a sale starting Wednesday for invited guests and Friday for the 'hoi polloi'. As people flock to pick over the leavings of its failure, almost 50 staff will lose their jobs and Ocky White's will become another shuttered shopfront in a high street that is slowly collapsing into something you could use as the set for an Ulltravox video. Sorry, showing my age there.

The final nail in old Ocky's coffin was the out of town Withybush shopping development that brought Marks and Spencer to Haverfordwest (and, oh! the excitement!), lulled Boots out of the town centre and is now to see the opening of a branch of Dubai's favourite little corner of England, Debenhams.

It's hard to see what Ocky White's management could do in the face of this onslaught from major brands clustered around plenty of car parking in a low-rent out of town site. How can an independent retailer possibly compete with those massive supply chains and colossal buying power?

It could, of course, have modernised - thrown out all that old fashioned Windsmoor stuff and put together collections of stunning clothing and precious things, but you're really just pushing back at the tide. Because at the same time cars are taking shoppers out of town, our shopping habits are changing and we're giving more of our time to online - we've got less time in our lives for strolling around town centres or retail parks and browsing around as we spend more of that time glued to eBay, Amazon and BuzzFeed. And that's assuming its not pelting down with rain, a not uncommon occurrence in Haverford.

During our time in the UK at Easter we visited two big out of town 'designer outlet' centres, Bridgend in Wales and Banbridge in the North of Ireland and were struck by how desolate they seemed compared to when we saw them last. There were many units to let - and precious few shoppers flocking to all those bargains. Both seemed as desperate as Haverfordwest Town Centre. You sort of felt yourself waiting for the tumbleweed.

British high street retail has never looked so shabby and unkempt. Not only has the recession created havoc in the high streets - the money's moving out of town or online. Now even the out of town sites appear to be losing out because just as they decimated the high street, online is decimating them. Cheaper prices and free delivery mean that retail footfall no longer guarantees you a transaction, it just guarantees someone a transaction as buyers do their research and then go online to do their business - now something people do while they're actually standing in the store, thanks to mobile.

This, in fact, is what ecommerce means to physical retail. So what does ecommerce - the great nascent market of the Middle East - mean for Dubai's mall culture? I have to confess, I'll be sorrier to see the passing of Ocky White...