Taxi

Right. Here comes a question I've been meaning to ask everyone I know for a while now...

What is WRONG with ‘illegal taxis’? The Dubai Road and Transport Authority (RTA) has been insisting on car poolers jumping through hoops of fire whilst visibly chewing on photocopies of their grandparents buttocks so that they can stop the societal evil of illegal taxis. But the very reason for a market developing in illegal taxis is that there is a clear and unfulfilled market need. Whatever happened to ‘laissez-faire’ – the attitude that built Dubai?

Nobody sensible would take an illegal taxi in a market where there were well-regulated legal taxis that offered a prompt, clean, efficient and pleasant service at a reasonable price. But if someone wants money for a ride and I'm willing to pay it and be outside the regulated environment, then that's my lookout – my risk and my choice to make. The better the ‘regulated’ taxis, the less likely I am to go ‘unregulated’.

If the regulated taxis were a bunch of irresponsible, rude, self-serving bahoos that won't pick up fares, won't travel to a range of places, won't abide by the regulations, don't know their way around and generally try and fleece all and sundry, then I'd be very tempted to do the unregulated thing. Particularly when trying to travel in difficult traffic in what must be growing into one of the world’s most hellish rush hours – an experience unrelieved by the existence of any viable public transport. Particularly cross-Emirate public transport. Because if there were a cost effective viable public transport option, punters would surely be taking that rather than an unofficial taxi! No?

So the very market for unregulated (‘illegal’) taxis is created by the inefficiencies of the regulated (‘legal’) market. If there’s a market in illegal taxis, it’s surely a clear sign of failure on the part of the RTA, isn’t it? Or have I got this all wrong because I’m not a ‘traffic expert’?

Informal markets exist when formal markets fail. And most formal markets start as informal ones. It’s called innovation!

Using regulation to stifle market innovation is something that we've seen before (Skype), but it don't make it any the less ugly...

Pooling

Do go to the RTA's new Sharekni website and have a giggle.

Yes! Thanks to the brilliance of the RTA, you can now register to share your car with other people! Other people? Yes! Other people!

For those wondering what on earth is going on about this carpooling business, it was illegal to share your car with other people in the UAE because of the prevalence of illegal taxis - ie people sharing their cars for money. As I've pointed out in the past, if the taxis were a little nicer, neater, more knowledgeable about destinations and carried passengers at a reasonable market rate, the demand for 'illegal' taxis would be practically non-existent.

However, the issue was, apparently, that people were running 'illegal taxis', hence the move to make all car-sharing technically illegal. I'm really not sure that the level of 'illegal sharing' was such a safety threat, or revenue threat to the RTA, but there we go. The imposition of the law into this situation may seem a little draconian: others might have run an awareness campaign about the dangers of car sharing, re-evaluated the taxi service to make it more competitive or perhaps even just put up with a little natural attrition for the taxi company as those less well off shared their cars.

Having imposed the move as law, this obviously poses some problems, such as 'If I want to give my friend/colleague/neighbour/ a lift to work/the club/the beach then I damn well will'. And nobody would be particularly keen to live in an environment so mad as to actually seriously enforce such a piece of legislation. Would they?

The RTA's new solution to the issue, the 'Sharekni' service, attempts to allow drivers to register, stipulate the type of passengers they're willing to share with, the days they're happy to be 'driver' on etc - and then lets them log up to four passengers together. The site also supports passengers looking for a driver. The site then issues a 'permission' document that will satisfy even the most ardent police officer when you're stopped to see who the four strange people in your car are.

As Kipp points out, the Sharekni car pooling website isn't exactly a Web 2.0 marvel. Rather than making it all fun and social, the site is more like a government form filling exercise. The 'quick search' failed to find anything I tried and the registration link failed, the form failed and pretty much everything else I tried to do failed, too. I gave up in the end.

Although I'm sure they'll fix the site in time, the whole idea really does still make my mind boggle. To try and legislate, and enforce that legislation, against people having other people in their cars is surely an utterly pointless exercise. To offer them the chance to register for the chance to share their car with strangers for no incentive other than a 'permissible' sharing of the cost of petrol ("Cash exchange is not allowed between the passengers and the car owner; however the car owner can be compensated by paying the gas price.")?

I somehow don't think it's going to be wow of the century... but then I'm just cynical and overdue leave, so I might simply be wrong...

Death Stalks Ras Al Khaimah

Mr. Ghulam, our regular taxi driver, knew the driver who was murdered last week in Ras Al Khaimah. He's a little sad and puzzled by it: the victim was a gentle, gentle man with a family, according to Mr. G.

Apparently taxis taking long fares like to lodge the passenger’s ID with the police just in case they refuse to pay for some reason (with a Dhs200 fare, if the passenger doesn’t give it up, the driver pays – and that’s a helluva lot of money for a cabbie here) and a Sharjah taxi, a pal of Mr. G’s, had declined the fare after the two passengers refused to lodge their IDs and were angry and threatening. He watched another taxi pick them up and never saw the driver again – his body was found the next morning, as the newspaper reports.

The man that refused the fare is currently feeling a sort of guilty relief.

Mr. G. is a little worried that people have taken to stabbing taxi drivers: this is a new and unwanted abuse being heaped on the heads of a bunch of people who already have it pretty hard. His least favourite night-time fare isn’t Ras Al Khaimah, though: it’s Fujeirah. “I won’t take the fare. Past Masafi it’s dark and lonely and if they are two and you are one, what can you do?”

Sharjah taxis are also currently doing all they can to avoid Dubai fares: it’s increasingly hard for them to make their money when they write off two or more hours on the return journey in an empty cab. They aren’t allowed, of course, to pick up in Dubai. This means that lots of people are shouting at them now.

Mr. G. remains phlegmatic…

Taxis

So Sarah's been trying to find a taxi service in Sharjah that has taxis and a service. This is not easy. She stumbled across this site, which contains a number of pleas from lost voices out there on the Internet. They rather strike a chord for anyone who has to use the Sharjah (and, increasingly, Dubai) taxi services...

"Are there any Taxi's in Sharjah? They are either not visible or they refuse to take you to where you want to go because of the traffic problem in Sharjah. If the distance is too near, they lock their car's doors because it will mean that their income won't be enough. What is the purpose of the Taxi service then?"

"The driver behaved as if he is not aware of any roads. He asked us to get down from the taxi and walk to find out the hospital. I told him that I will pay you any amount that is shown on meter. Since he could not speak English or Hindi/Urudhu or any alngauge legibaly it was very painful to listen his abuses."

"i gave 50dirhams and he gave 20dirhams change, i thought at first that he was just mistaken that 10dirhams into 20dirhams so i said : my friend, this is only 20dirhams i need 10 dirhams more but the taxi driver said NO it's like this because i will go back to sharjah and then i said how can be like this everyday i came by taxi with the same fare but they never charge me more, then he really doesn't like to give my 10dirhams change then i said ok then if u dont want just stay here and i will call the police when he know that i'm very serious finally he ok shut up and he give me the 10 dirhams change. i'm making this complain because i don't want other people to be victimize of this greedy taxi driver."

"I'm not sure whether anybody will read it or it can make any impact, but still I write it just to satisfy myself from the insult I felt when I tried to talk to your customer service no."

I wonder how indicative this is of consumer opinion in general? I rather think it is... no?

A New Iniquity

Image by gerry balding via Flickr

Mr. G. tells me of a new iniquity being heaped on the heads of Sharjah’s already stressed-out cabbies. A new dictat from Das Company means that now they’re not allowed to buy more than Dhs50 of petrol in any given day – if they do, it’s to come out of their own pockets.

All of the cabbies working for the new ‘regulated’ taxi companies are remunerated purely on a commission-only basis – there is no basic salary whatsoever paid to them, despite this being in contravention of the current labour law.

They have to make Dhs 275 a day in fares to even have a chance of making money on their commission-only deal. If they make less, apparently they’re fined by some companies. They’re also fined for a wide range of things, from failing to stop for a fare through to picking up near the airport. In fact, a lot of people walk from Sharjah airport all the way to the ADNOC station on the airport road to avoid the Dhs20 surcharge that the airport taxis levy. Mr G got fined Dhs150 for picking up a passenger outside the ADNOC station, which has not made him happy. Given that he is an unusually lugubrious chap at the best of times, this is fascinating to observe. The inspectors who prowl the streets preying on unsuspecting cabbies are, of course, remunerated on the number of fines they dole out, a nicely sadistic way of harnessing unenlightened self-interest.

Interestingly, Dhs50 doesn’t even fill a Toyota Camry. At the 'new' "We've put the rates up to accommodate the drivers" rate of Dhs1.5 per kilometre, a taxi would have to travel over 180 Kilometres with a paying passenger to make the Dhs275 daily minimum. And, of course, taxis spend a great deal of time driving around looking for a fare - never more so than in Sharjah right now, where the buses roam left, right and centre for pennies.





You do begin to wonder what they'll think of next...

Tired

Image by Moha' Al-Bastaki via FlickrWhen taxi fares went up in Sharjah earlier this month, none of the newspaper stories covering the event made mention of the fact that drivers’ targets went up as well. Drivers now have to earn Dhs 10,000 in a month to gain a 35% commission.

We’re still paying the Dhs20 inter-Emirate surcharge between Sharjah and Dubai (and vice-versa), which was introduced, if we remember, because of the heavy traffic between the two. That traffic’s no longer a problem, but the taxi companies are never going to let an easy Dhs15 go. (Dhs 5 goes to the driver, at least that was the idea). It’s expensive stuff, this taking a taxi. And yet the drivers seem to be worse off than ever – although I don’t see the large numbers of middlemen at the taxi companies and regulators suffering.

The drivers are under enormous pressure, with a series of iniquitous fines that includes a Dhs100 fine if they lodge the day’s takings after 6pm. If a driver doesn’t make his daily target of Dhs 275 for three days running, that’s it. Out. The cap on daily petrol expenditure and a requirement that 50% of all travel should be passenger-carrying, means that drivers won’t pick up in certain areas, taxi ‘black holes’. Sharjah’s University City, for instance, is highly unpopular with drivers. Many drivers have private customer lists (like Mr G, who runs a massive network of customers and is more frequently on the phone than off it) but resist University jobs. Their least favourite is University to airport – a 10 minute ride that entails travelling 30 minutes out of the city and back again.

Drivers who become involved in accidents have to sit around while the car is in the workshop – not earning a penny. As if that isn’t bad enough, they have to pay the insurance excess, which is Dhs1,500. That’s about two week’s earnings. At least the high excess keeps the company’s premiums down, hey.

Taxis now actively avoid picking up groups of Indian men for fear that they’d be accused of freelancing – charging multiple passengers a fare lower than the meter that amounts to more than the meter amount. However, if they’re found refusing a fare, they can be fined. It’s all a bit Catch22... Appealing the fines, which can be remarkably arbitrary because the inspectors doling them out are on commission based on the fines they award, is of course futile.

Relaying all of this, Mr. G. laughs but there’s more than a trace of bitterness in his laughter. I ask if drivers will start going back to Pakistan now the screw has tightened so much and he laughs again, shaking his head and muttering ‘Pakistan’.

With families recovering from the floods, many drivers have no option but to do all they can to stay in work and scrape together some money, any money, to send home.

Many are working 16 hour days, seven days a week, 52 weeks a year and are dangerously tired. Mr G himself is perma-tired and age is taking its toll, he’s becoming forgetful to the point where we’re having to remind him of our destination several times on a journey. He has the road sense of a suicidal hedgehog and a predisposition to awful bouts of indecision that can reduce me (not a good passenger at the best of times) to feverish gibbering as we avoid the certain consequences by hare’s whiskers each time.

With my car 'in the shop', I took a taxi from the street. I tried to bear all of these iniquities in mind and be sympathetic to the stinking, surly Peshwari oaf who sullenly drove me into town, tutting and swearing all the time under his carious breath. As I sat on his filthy, stained seats and battled the urge to tell him to pull over and just get out of my life, I did find myself wondering quite how we ended up paying so much more for a new age of regulated, company-owned taxis that offer both the customers and the drivers so much less.

Border Rats

Image via Wikipedia

I am fascinated by the emergence of a new border crossing between Dubai and Sharjah. As you likely know, a 20Dhs surcharge has been levied between Dubai and Sharjah and vice-versa in an attempt to cut down on the problem of cabbies refusing to take inter-Emirates fares. This is mainly because of the fact they have to return empty: Sharjah cabs can’t pick up in Dubai and vice-versa. There’s a certain wisdom in that because if you didn’t have that rule in place, and enforce it with extreme severity, every single cab in Sharjah would be spending all day in Dubai, where the pickings are far richer.

Of that Dhs20, in Sharjah at least, Dhs15 goes to the company and Dhs5 to the driver to compensate him for the inconvenience. The idea goes back to the days when the traffic in Dubai was horrendous and a return to Sharjah would easily take an hour or more. Now the traffic’s flowing, it’s almost irrelevant – but it remains in place. Alongside any small carrot offered to the drives by this surcharge comes a big stick – drivers are fined by the company for refusing fares (as well as a whole rake of other misdemeanours).

Now cost-conscious passengers are taking cabs to the Sahara Centre shopping mall, which sits on the Sharjah/Dubai border and then walking across the short sandy piece of wasteland that dips down to Dubai. There, Dubai taxis are now queuing up to take ‘em to their destination. Problem solved – no Dhs20 surcharge. And, to many people in the Emirates, saving Dhs40 on a shopping or sight-seeing trip is a big deal. The taxis don’t really mind, either – they never made much, if anything, out of the damn surcharge in the first place.

It’s like a sort of dusty Checkpoint Charlie, an exchange of prisoners across the border wastelands – at the weekends and rush-hours, a shuffling horde of surcharge escapees meet waiting cabs, like sand flowing between the marbles of the system.

Now the informal border-crossing arrangement has sprung up, we can perhaps look forward to the growth of a ‘speed bump community’ – some enterprising souls will start flogging candy floss and newspaper twists of roasted peanuts, then they’ll become semi-permanent and before you know it, we’ll have the new border township of TwentyChips.

Taxi

So Sharjah taxis have implemented the Dhs20 surcharge for going to Dubai but, as far as I have seen, Dubai taxis have not implemented the charge the other way.

The charge was ostensibly to make it easier on drivers reluctant to brave the traffic and not be able to return with a fare due to the odd rule that cabs can't pick up fares in other emirates. A driver rewarded is a driver keen to serve, is the theory, no?

As Gulf News (690g) asserts, in the report linked above: "Taxi companies in both Sharjah and Dubai lobbied for the new flag-fall rate. The decision was taken to provide an incentive to taxi drivers, who have sometimes refused to make the trip between the two emirates, especially during peak hours or on holidays, leaving passengers helpless."

The truth, certainly according to the cabbies I've spoken to, is a little less poetic.

Out of the Dhs20, the cabbie gets only Dhs5. Dhs13 goes directly to the company and the rest gets eaten in 'fees and commissions'.

As usual, the cabbies get screwed over, the cab companies take our money. We get the same old woeful levels of service but get gouged again.

Amazing.

Do UAE Driving Test Reform Ideas Miss The Mark?

Image via Wikipedia

The National's position on the doorstep of the Federal Government has allowed the newspaper to quickly carve a leadership position in the UAE's news scene - it's been consistently breaking stories that other papers aren't within a mile of, frequently scooping them on important moves being made or studied.

One such story today is the report on reforms being considered to the UAE's driving test regulations. Possible changes being suggested by consultants include requiring Brits, Canadians and Australians to pass a local theoretical and practical test before they can drive here, requiring taxi drivers to have two years' experience of driving in the UAE before they can drive a taxi and also allowing people to learn to drive, if they wish, with an unlicensed but experienced driver rather than being forced to go to a driving school.

Two of these reforms I totally agree with. The third is ridiculous and unworkable.

The moves are being bandied about by UK based consultancy Transport Research Laboratory, which is advising the Ministry of Interior. TRL, previously a UK government entity, was privatised in 1996 and offers counsel and services based around transport and logistics.

The reform idea that tickled me enormously was bringing in the UK practice of allowing people to learn to drive without being forced to go to a licensed instruction. In the UK, it's quite common for people to learn to drive with a family member, perhaps having a couple of 'top up' lessons with an instructor before sitting the test. These days, newly qualified drivers have to wear a green 'L' plate for a year after they qualify, as well, which I do think is a good idea.

The driving schools are obviously up in arms about that one, because they'd lose their easy source of revenue from giving a million (or whatever the mandatory number is this week) lessons to hapless learners. The standard of instruction (Sarah took some top-up lessons here and was horrified) here is often cited as being impossibly low and close to useless. I have certainly seen learner cars driven with incredible incompetence both with one and two occupants.

So I think that one would be interesting - and probably see the pass rate increase exponentially.

The Brits need a license idea, I support purely on the basis of fairness. It's not fair that we don't have to take a test while other nationalities do. If we are as superior and wonderful as we all think we are as drivers, we should breeze it. An alternative would be to widen the 'no license' requirement to any country that had professional standards of driving qualification and a similar road sign system to the UAE, but maybe that's just me being silly.

However, while I have no problem with British nationals being required to take a theoretical and practical test in the UAE, I cannot fathom the reasons that TRL's Britta Lang gave to The National - “The knowledge of local road safety requirements is quite incompetent. Many people don’t know the road signs and are not aware of the safety requirements.”

That's an unsustainable assertion (unless it's based on extensive research of the knowledge of local traffic signs among those newly awarded with their first residence visa, which I doubt) and an odd one, to boot. The traffic signs in the UAE are based on British signs, using the same colour coding and shapes for mandatory, advisory and cautionary signs. I can think of no traffic sign (please do prove me wrong) in use here that wouldn't be instantly recognisable to any Western driver, except perhaps the 'mind the camels' sign, which would require at least a passing knowledge of the shape of a one-humped ungulate.

In fact, in order to comply with local safety requirements, I have had to learn a number of new skills, including pulling over when the Nissan Patrol up my arse flashes and beeps at me, watching out for blind maniacs with a death wish crossing six lanes of motorway without signalling, predicting when taxis are about to stop on a sixpence with no warning because they've spotted a fare and the principle that swapping lanes puts you instantly in the wrong no matter what circumstances cause the collision, including willfully driving into you because 'it's my lane'.

In order to survive as a driver in the Middle East over the past 20 years, I have had to unlearn pretty much every rule of driving taught to me in my home country. I have no problem sitting a test here. I have a huge problem being told it's necessary because I don' t understand the traffic signs and safety requirements.

But the daftest proposal, and one that showed how outside consultants with no experience of the local environment can go impossibly wide of the mark, was that of insisting that taxi drivers should have two years' experience of driving in the UAE before they're taken on.

It's surely obvious to the most idiotic, drooling incompetent that only employing taxi drivers with 24 months' experience of driving in the UAE is a completely unworkable proposal and should never have made it past the unwise contribution the lippy intern made to the first working group discussion. And why you would propose safety legislation for taxi drivers when every misbegotten escapee from Tora Bora, Helmand and Swat is currently bombing around the UAE in bald-tyred, battered deathtraps hefting tons of rock, shit and cement, passes me by entirely.

In fact, the most sensible proposal in the whole article was made by a driving school owner, who presumably hadn't been consulted by the consultants. Ehad Esbaita, general manager of Emirates Driving Compan, suggested that professional drivers should have to undergo a more rigorous course of instruction and certification and that this would have an instant effect on road safety in the UAE.

I thought that one idea alone was worth everything the consultants had to say and more.

Iniquity

Image via Wikipedia
We were happily wittering away on the radio this morning, running through the local news (which is normally what we do for the first 10 minutes of the episode of Dubai Today I co-host every Tuesday - podcast here) when I happened to read down a story I'd printed out from Gulf News for us to talk about. It was datelined Abu Dhabi and talks about a dispute between some taxi drivers and their company.

Halfway down the copy lies the real story, however. And it really took my breath away. Sharjah Transport is to charge (yes, you read it right - charge) its taxi drivers 52 fils for each kilometre they travel. The story's linked here. 300 drivers apparently protested the move yesterday.

As it stands, drivers have to raise above Dhs333 per day to achieve a commission rate of 35%. At the current rate of Dhs1.61 per 650 metres, that means they have to travel 134km with a paying passenger every day.

The new regime will neatly punish them for every metre they drive without a paying passenger. Travelling 134km with a paying passenger will now cost them Dhs69.7, which means that a perfectly efficient taxi that spends not one second empty could make its driver Dhs47 per day.

Driving every day for a month with no days off (which they do anyway to try and make ends meet) now means a Sharjah taxi driver could earn himself if he travelled not one metre with an empty cab the princely sum of Dhs1,410. That's less than I paid my company driver when I first moved out here 20 years ago. And he got a 9-5 job with weekends.

However, if you look at a more realistic 50% empty 50% full run rate (for instance, an Abu Dhabi job means travelling all the way back to Sharjah empty), our driver ends up owing the company just under dhs23 per day. In fact, in order to make money, he'd have to travel something like 75% of the time full. And then he could look forward to earning a marvellous Dhs 12.16 per day (or Dhs364 a month)

GN talks about a protest by 300 drivers yesterday. It's not really a surprise.

I checked it out with Mr G and he confirmed it. He also pointed out that with too many taxis on the street and the bus services undercutting them, they're already finding it hard. And with no allowances for uniforms, accommodation, food or medical they're also finding it impossible to work out how they can live. He thinks there'll be more protests tomorrow and, to be honest, I find it hard to blame them.

Please tell me I've got the maths wrong. But if I've got it right, it's simply breathtaking and iniquitous beyond belief.

Poo Smells Shock Horror

English: The Sewage treatment plant next to International City (Photo credit: Wikipedia)

Blog posts are like taxis, I find. You sit around for ages waiting in the wilderness and then fifteen come all at once.

Among the many sources of amused inspiration today come two very different stories inspired by Dubai property developer Nakheel. The company is, by no means for the first time, embroiled in negative coverage of its iconic Palm devlopment, where tenants are yet again having facilities withdrawn from them by the developer because the owners of the properties haven't paid service fees.

I did a 'shiny' post about this one before, but it seems insane to me that tenants should bear the brunt of the developer's ire when they are clearly not to blame and in no position to influence owners. The police came along and told the developer's people not to be silly and so calm was, at least, temporarily restored.

The kicker for me was Gulf News' story about residents of International City (another Nakheel development) complaining about the smell from the Al Awir Sewage Works.

Hang on. You decided to move to a location that is quite clearly smack bang next to Dubai's biggest poo farm, just downhill (and therefore downstream) from a ginormous great landfill and now you're complaining that it's smelly? The 25 year old plant manages over 300,000 cubic metres of waste a day. This is the place where, in the mad boom years, hundreds of tankers would queue up for kilometres to unload. There's no mistaking it - it's quite clearly a place that does what it says on the label.

The plant's management has been working gamely to reduce the odour from the works and claims they have made a 98% reduction through various upgrades and odour-reducing technologies. And there's little doubt they are to be warmly applauded for that effort.

One resident told GN, "The smell has reduced, but still it has not stopped. We hope that the authorities are able to stop it from all sources in this area and we are able to breathe fresh air."

So there we have two sides to the coin. One bunch of residents being treated unfairly through no fault of their own. And one bunch whingeing about something they must surely have been aware of from the first moment they arrived in the area for a 'look see'.

Incidentally, and apropos of not very much, I once lived near a place called Billing in Northamptonshire. A natural depression in the English Midlands means the average rainfall on Northampton is higher than elsewhere in the country. It can be a dreary, awful place in the Winter months. Billing was notable for two things. A very large sewage treatment plant and the Billing Aquadrome, which was a caravan park.

I always wondered how awful the place you lived in must be in order that you'd consider a caravan in a land-locked, rainy depression wafted with the constant, awful miasma from a shit farm  as a holiday destination. And then, one day, it hit me. They must all live in tropical paradises and Billing was their 'change is good as a rest'...

Book Post: I Love Book Clubs

(Photo credit: MEGATOTAL)

It's getting busy with the LitFest around the corner, interviews here, blogposts there. Here's a LitFest blog post in which I answer the immortal question, "Can you teach someone to be a writer or is it an inherent quality?" among others!

I'm scheduled to talk at a school, moderate a session, participate in a panel and, as usual, sit in looming empty space next to someone like Eoin Colfer as he wrangles a signing line stretching to Ras Al Khaimah.

And, by sheer coincidence, I got invited to a book club meeting. Did I ever before mention I love book clubs? I did? Good. Because I do. Who else would buy things from you, invite you to their house/favourite coffee shop and ply you with hooch/coffee and food/cake whilst spending three hours talking to you about your favourite topics (in my case me and my books) and then thank you for coming?

It's insane.

I  attended a meeting of a book club in the Arabian Ranches last night. Ten members, all women, seemed to think they were a daunting sight, but you'd not have walked into a sea of friendlier faces in most pubs or gatherings.

There was quite a lot of curiosity. Do authors have Tourettes or anything like that? Should you feed them anything special in case they start biting book club members?

We sat around the table outside and chatted, mostly sort of Q&A. Everyone was very curious indeed. What started me writing? What does it take to write a book? How do you know you're any good at it and that sort of thing, but then we also started to look at characters, their motivations and what made them tick. The club had read Olives - A Violent Romance before, so I was expecting recrimination over the dirty thing I do at the start of Beirut - An Explosive Thriller (the book the club has just finished reading) but everyone was very forgiving.

I got a hard time over whether Lynch is sufficiently realistic as an Oirish person, our hostess being a 'Dub' herself and therefore unwilling to let my 'Darby O'Gill' Norn Irish spy go without a spirited attempt at skewering me for getting it wrong. Luckily I had remembered to put a Magdalene Laundry and a paedophile priest into the mix and so managed to avoid being filleted. All you need to craft proper Irish characters are laundries and priests. And maybe the odd 'top of the mornin' to yer'.

Given my Mother In Law has read Beirut and responded with 'Fair play, Alexander,' no Irish person holds any fear for me. Lynch has passed muster with the heavyweights and we had a lot of fun with the whole thing. Mind you, if I'd been Joe O'Connor it would have been all 'Love the priest, Joe, ain't he gas?' and 'Great nun scene there, Joe. Don't ye love a nice nun?'

I noted I wasn't asked about my 'Hasn't Mary Got A Lovely Bottom' t-shirt...

Ah well, to be sure. A few remembered highlights, although there was a lot more in our conversation, including lots about my journey to publication, the state and nature of publishing in general and how publishers and Amazon respectively pay authors and that kind of thing...

Is Lynch's behaviour with Leila consistent with 'tradecraft'? 
Sure, did you ever see Lynch employing any conventional 'tradecraft' ever? He's a mess, a maverick product of the system gone irredeemably native. Lynch works because he understands the Middle East doesn't work, because he's more effectively hidden by being en clair than if he went around skuldugging.

Is he a rougher James Bond? 
No, he's the anti-Bond. He doesn't use gadgets beyond a memory key, he doesn't have Aston Martins, he uses servees shared taxis. He's not a loyal servant of the Crown, he's a dodgier proposition altogether. I guess that's why I like him.

How much research do you do? Like the Lebanese politics and the whizzbangs?
A whole load. You write from recollection, but you have to double check every recollected fact. In Olives, for instance, Paul remembers Joshua and the walls of Jericho as being from Joseph's Technicolour Dreamcoat. Now that was a flawed recollection and it would be valid for the character to have flawed recollection except it jars readers and they 'spot the mistake'. So you can't actually afford flawed recollection, someone, somewhere will have expertise in yachts (can the Arabian Princess really go from point a to point b in that time? Yes, I checked every sailing scrupulously for that very reason) or the Czech police (the cars are in their livery) or Oka warheads (they're real and yes, the Russians 'lost' about 180 of them) or how to kill a man with superb single grower extra brut champagne (I often check a bottle of Lamiable Extra Brut to ensure it hasn't lost its potency. No problem, I consider it a service to my readers).

Where did Gabe Lentini's 'castrato' voice come from?
My head. It just seemed fun to have a really burly tough guy speaking with Mickey Mouse's voice. It also helps to differentiate him as, as one club member pointed out, there is a quite stellar cast in Beirut and there are an awful lot of characters flying around at any given time.

Isn't Lynch rather, well, naíve at times?
He's certainly unconventional but I wouldn't call him naive. He sometimes takes the alternative road - the road less travelled - and it doesn't always work out for him. That's the problem with being a maverick. Most of the time, of course, it works brilliantly.

We wouldn't have read this if it hadn't been for Olives. It's outside our comfort zone.
A couple of members felt this, although most seemed not to. That's interesting, because Beirut seems to have attracted more female than male readers, which has surprised me. A couple of female reviewers have been clearly taken aback by the wanton violence and bad language in the book, but that's okay. I was taken aback writing it.

You kill an awful lot of people in this book...
Better out than in...

All your women have breasts.
Yup. Great, isn't it?

Is Michel Freij modelled on Saad Hariri?
Oh lord, no. He's mephistolean, that's all. He's modelled on a thousand over-privileged Lebanese sons of the terrible old men who have too much money and power. But on Hariri specifically or intentionally? Absolutely not.

Did I intend Beirut when I wrote Olives?
No. I had thought of an interlinear to Olives where I would take Paul to Beirut with Lynch looking after him and then manage the other side of Olives' story, Lynch's machinations. But then Beirut happened, mostly as a result of a dream that became the Hamburg scenes in the book and it took off from there. The Olives screenplay, titled When The Olives Weep which I've finished, tells more of that 'other story' than the book - necessarily, because of the way film works. At least, the way I think film works!

Are you doing another Lynch book?
I wouldn't say no, but my next project, whatever it is, won't be one. Maybe in the future. There's a Lynch short story out there somewhere, but I'll tell you about that later.

And so we went on into the night. I had a lovely evening and tried to answer every question or point as honestly and interestingly as I could. As usual, it's shocking how much people invest in a book, how much care they put into your work. And it's always so nice to be answerable to them. Honestly.

How to embarrass your telco

The Road and Transport Authority of Dubai, which is responsible for much of the development of the city's multi-modal transport system, has today announced a new SMS-based taxi ordering system.

Hurrah!

The new service will consist of numbered location boards around the city, under which the taxi-needy can stand, texting 4777 and the location board number. The taxi will then be dispatched to the given location.

This strange and Heath-Robinsonesque workaround would, of course, be rendered totally unnecessary by the availability of any location-based service from the telcos that are meant to be providing mobile services in the UAE. Location based services allow information to be provided contextually using the GSM cell location as a cue and are implemented in other world markets, where they enable systems such as automatic location checking for taxis or other delivery based services, location-specific information services and all sorts of wonderful things.

It's a step forward from calling up and telling them where you are. But only just. The RTA's got the right idea here and obviously isn't going to wait 25 years for the telcos to bridge the growing advanced services gap.

RTA 1 Telcos 0.

Taxi Booking in Sharjah

Image by Leo Reynolds via FlickrSharjah Transport has somewhat belatedly introduced a taxi booking service. As long suffering readers will know, we have for many years had Mr G on call - a trustworthy, if slightly forgetful, taxi driver whom we call when we need a cab. Mr G has many regular customers, but his arrangements would be potentially impacted by a call centre, another woe to add to his long list (it's hard to make money these days, the company imposes all sorts of fines, fees and other impositions and the bus service has had a huge negative impact on taxis).

Luckily, he's safe.

Sarah asked me to call 'em yesterday as she needed a cab from her school. The lady on the other end of the line took the location and told me the cab would be there in ten minutes.

"But I don't want it in ten minutes. I want it at two thirty."

"Two thirty?"

"Yes. Two thirty." (This was beginning to sound like a radio ad)

"Then why not call two fifteen?"

"Because I want to make a booking. You know, book a cab."

"We not take booking. You should to call two fifteen."

"But you're a taxi booking call centre. What earthly use are you if you don't take bookings?"

"Yes, we not take booking. You call ten minutes before you are need taxi."

"What if I can't? What if I will be in a classroom? What if I believed in a world where taxi booking call centres took bookings? What if I need a taxi to take me to the airport at 5am or from a remote location late at night?"

"*sigh*. Okay, mister. I make note and send taxi two thirty, okay?"

"Really?"

"Yes. Okay? Thank you goodbye."

2.30 came and went. A taxi, of course, did not.

Only in Sharjah, where all the roundabouts are squares, can you look forward to a taxi booking service that doesn't take bookings. Mr G's financial future is thus assured.

The Tent Next Door

Image via WikipediaAmerican President Lyndon Johnson once memorably said of J. Edgar Hoover, "I'd rather have him inside the tent pissing out than outside the tent pissing in."

It's a quote that often comes to mind when I see the behaviours of the UAE's newspapers. A journalist on one of the Arabic papers many years ago told me memorably that the trick to being an Arab journalist is never to piss in your own tent. Always do it into next door's.

It's remarkable to compare the coverage of the Sharjah Taxi Crisis in today's Dubai-based Gulf News with that in the Abu Dhabi-based The National. I posted about the issue earlier this week - basically Sharjah taxi drivers are being charged to drive at a rate of Dhs0.52 per kilometre, rendering their ability to make money, already limited by fines, charges and high commission targets, almost untenable.

Gulf News buries the story as a side panel to the page 3 piece, 'Abu Dhabi taxi drivers' protest continues'. In the side panel to the main Abu Dhabi story, GN avers that residents are having problems getting a cab as Sharjah taxi drivers 'refused to work for a third day in a row'. The story is also way down the pecking order on the website - Tom Cruise gets a great deal more coverage. I can't find the Sharjah nib on the website at all. But the extraordinary lack of detail in GN is neatly exposed by The National's reporting.

'Hundreds of cabbies quit over new fuel deal' is The National angle. A bit more dramatic than residents finding it hard to get a cab, isn't it? The National story is well worth a read - according to the paper over 400 cabbies have walked out and the regulator is quoted as saying that 'not even a quarter of the 4800 cabbies are on strike' which I take to mean, because I love phrases like 'not even', that at least 1,200 cabbies are refusing to work.

I don't know if I'd be brave enough to go on strike if I were a cabbie here, particularly if I had a family back home dependent on my remittances. I have posted many, many times about the iniquitous and draconian regime of the taxi companies here, specifically in Sharjah because I have my 'inside man', the lugubrious Mr. G. If you're interested in the full picture, here are those very posts. To actually stand up and defy them must take guts - or desperation.

Sharjah's Gulf Today, of course, merely burbles ridiculously about bus driver standards and training in today's edition because covering possibly the largest labour dispute in the Emirates' recent history is in no way in the public interest (Yes, I know the public interest has nothing to do with it, I'm just saying).

Gulf News deserves to be held to a higher standard than Gulf Today, though. And in this, it has failed. Its silence is nothing less than shameful - and its shame is clearly exposed by The National. Which itself fails to mention the ongoing dispute between Cars Taxis and its drivers in Abu Dhabi, now into a second day of strike action according to Gulf News.So The National hardly holds the moral high ground here.

The lesson in this is clear, though: if you want to find out what's really going on these days, pop over to the tent next door for a gossip. But don't forget to wear rubber-soled shoes.

Swatch

Nothing to do with watches. I mean like colour swatch. I would like to propose a new colour for the world's paint makers. Dubai Beige.

Dubai beige is the colour of Emirates uniforms - of shopping malls, hotels, residences and logos. It is the colour of the taxis and souks, embassies and free zones. It is the colour of Arabian Ranches and Emirates Hills and Dare To Dream Villas and Falcon Heights or whatever else you're dreaming up to sell to the rubes flying in on EK001 to buy up a slice of Dubai Dream.

C5 M35 Y65. Dubai beige.

Dubai Is Bouncing Back

(Photo credit: Wikipedia)

Chatting with pal +Ashish Panjabi on Twitter... hang on a second. I just typed Ashish's twitter handle - @apanjabi - into the blogger CMS and it suggested his Google+ handle instead and replaced the text for me. That's getting way too spooky, Google - and surely in your bid to MAKE us love Google+ and adopt it over all other religions you're now crossing the 'do no evil' rubicon. When you use Gmail and write 'I've attached a photo of your bottom' and forget to attach anything, Goog comes back and asks you if you're sure you want to do that. It's part cutesy, part useful and part scary. But linking everyone I know's social profiles to Google+? That's just plain scary.

Anyway, back to the point. Ashish was complaining about the traffic on floating bridge on Twitter this morning and used a memorable phrase as we chatted about the situation: 'Dubai is bouncing back'. It's not really news as such, the signs are there for all to see. But in black and white, the text sort of hit me.

On the one hand, bouncing back is no bad thing. There's little doubt the UAE has been the best place in the world to be over the past few years - sure, it's been quieter around here, but there has still been opportunity and trade goes on. Modern Dubai was founded on trade and once we'd got rid of the estate agents, it was trade that saw the city through. You forget these things, but compiling blog posts for Fake Plastic Souks The Glory Years took me right back there to 2008 and the overheated Dubai that preceded the GFC.

You couldn't get a school for your kids. You couldn't move in the city, the roads were a constant jam of snarling, honking traffic. The sewage plants were so over-capacity they were digging holes in the desert to store the stuff and tanker drivers were pumping it into storm drains so the sea off Jumeirah was fouled with human sewage and people were getting sick. The power network was straining. You couldn't get into a hospital and the machine that goes ping had a waiting list. Rents were sky-high, Gulf News weighed 1.4Kg - most of which was adverts charging us to dare to dream and live to love - and the city was filled with pop-eyed yahoos getting drunk and boasting how much money they had. Anything that didn't move had a billboard tacked on it. Hotels made up insane lists of demands before taking a booking - including minimum stays and cash up front for event facilities - if you could get one beyond six months in advance. Taxis wouldn't stop for you or wouldn't take the fare if it didn't suit them. If you could find one. There was a constant miasma over the city, a yellow, sulphurous dust cloud you could see as you approached from inland, a great smudge across the horizon. This had become a really unpleasant place to live.

Now there's no doubt that Dubai's in better shape today, having continued to invest in infrastructure during the lean years. The Al Khail Road's been quietly finished, the new road network around Trade Centre Roundabout's well on the way, Defence Roundabout is an interchange, the metro's up and running and so on. Presumably (hopefully) similar investments in other key infrastructure have been taking place, allowing the city to expand once again but do so in a more prepared and planned way - a more sustainable, manageable growth. Because we've learned the lessons from the boom and bust - particularly from the bust - haven't we? If so, then all well and good. We can Bounce Back all we like.

But if we're talking a return to the excess and insanity of 2008, I fear. I fear for this little city I have come to call home - although it's not home and doesn't mind reminding me of the fact now and then. And the reappearance of daft real estate ads, the talk of 22% price rises and jams on Floating Bridge make me very skittish indeed.

Of course, Gulf News will never be 1.4Kg again. The Internet's seeing to that. So there's no point in using its weight to chart the economy's rise as was possible to chart its fall...

Hiked

Image by Qiao-Da-Ye賽門譙大爺 via Flickr
Sharjah taxi fares are on the rise again - today's papers  carry the joyous news that a minimum fare of Dhs10 will now apply for any taxi journey and that the tariff will increase from Dhs1 per 650 metres to Dhs1 per 620 metres. The reason is, apparently, the franchise companies (who always seem to get cited when the fares are raised rather than Sharjah Transport, the body that is responsible for deciding the hikes).

The Dhs10 minimum charge has been in place in Dubai for some time, but it does seem a tad odd that in Sharjah we are now going to pay a minimum of Dhs10 for any journey when, back in the good old days of yore, private taxis were regulated to having to accept Dhs5 for any journey within the emirate. Ah, the good old days of yore, eh?

Sharjah Transport told Gulf News and others that the rises in the petrol price were to blame, which isn't unreasonable given that fuel prices have gone up by something like 25% this year (based on my Dhs80 going up to Dhs100 to fill up da Paj at ADNOC). However, this is the second price hike this year, the tariff used to be Dhs1 per 800 metres - and with drivers' fuel expenditures and empty/fare ratio carefully capped and monitored by the franchise companies, the new price rises should more than offset any fuel price rises.

Interesting, perhaps, that the anecdotal evidence of regular cabbie Mr G is that it's the bus services that are hurting more than the fuel price hikes. With the merry little yellow Brazilian 'Busscar' buses steadily plying their routes all over Sharjah for no more than a handful of coins, many people have been opting for public transport. With these rises, you could only draw the conclusion that more will join them and the drivers are going to get squeezed even harder.

I can't see the normally somewhat lugubrious Mr G being too happy about this one...

The Inshallah Bus

Image via Wikipedia

Sarah's christened it 'The Inshallah Bus' because it will come when it comes. There's no actual timetable as such. It just comes, Inshallah.

Sharjah's infamous No. 14 bus service (there is no 13, there is no 15) leaves from near McNabb Mansions on its meandering progress through Sharjah to the airport. On the plus side, it costs just Dhs3 to get to the airport. On the minus side, it takes over an hour to make its stately and undocumented way. You just find a bus stop that says 14 on it and wait for a bus to turn up. They leave the portakabin on the sand terminus on the Ajman border every 15 minutes from 05.30 or so, but when they actually get (or turn up) anywhere is pure guesswork.

I asked the nice man at the terminus for a timetable and he laughed delightedly. There is no timetable. I suppose at least you can't say the buses in Sharjah don't run on time.

It's an ill wind for the cabbies, though. Our regular cabbie, the lugubrious Mr. G., blames the Inshallah Bus for at least part of the recent alarming drop-off in customers. He's more and more dependent on his regulars to help him meet his harsh target of over Dhs250 per day in revenue now that many people take the bus instead. An express service that goes from the airport to Rolla Square and the Vegetable Market costs just Dhs5.

Having just come back from leave and injudiciously managed to misplace his mobile (and, therefore, a number of those regulars he needs so badly), Mr G. is having a tough time right now. He's our regular precisely because we trust him, like him and have his mobile number. I tip him a bit every trip and so we have a taxi on call. We'd use the call centre but of course there isn't one - there's no booking service at all for taxis in Sharjah.

Buses with no timetables and cabs with no booking system. Thank God at least some of the old, quixotic, unregulated pottiness of life in the Emirates remains.

Hard Times

Image by jtyerse via Flickr

Mr G., our taxi driver, was more than usually lugubrious when he took us into Dubai this weekend. Times are hard.

I call him ‘our’ because we have his mobile and can call him to a pickup – he’s reliable and we both trust him – he’s lived here since the 1970s and was a ‘proper’ taxi driver before he was forced to sign up to drive for The Man.

He’s become something of a habit for us – given that Sharjah taxis have no call center and no ‘control’, you can’t actually book one and have to take your chances on the street. That’s not a great idea if you’re decked out in your glad rags on your way to a dinner, for instance, probably the only reason we have, apart from airport trips, to take a taxi.

The downside is that he has absolutely no road sense whatsoever. How he is still alive constantly amazes me given how many miles he must cover. Easily distracted, impossibly cautious at times that call for decisive movement and hasty when caution should prevail, his performance finding, unravelling and fitting his mobile’s hands-free when the phone rings is a comedic masterpiece that he can, on a good day, extend for aching, reaper-baiting minutes. But we like Mr G.

Business is bad right now. He has to make something like Dhs270 in fares to be in the money and finding that cash is hard work – the new Sharjah bus system, chaotic though it may seem to the occidental eye, is depriving him of customers. The Express Bus from the airport to Rolla and the Fish Market costs just Dhs5 and has cut down on airport runs, while the bus from the Fish Market into Dubai is a mere Dhs10. And for Dhs25, you can get to Abu Dhabi – apparently it’s Dhs20 on the way back, because the Sharjah government takes Dhs5 and Abu Dhabi doesn’t. That’s fair enough – Abu Dhabi’s got the money for grand gestures, after all.

You can start to see how cabbies are hurting. Making it worse, waiting for a regular bus (such as the infamous no-timetable No.14) is just as good or bad as waiting for a taxi and so many casual passengers are voting with their pockets too. Without a call centre, the more expensive cabs of today’s national taxi companies are finding it hard to compete. But the company doesn’t really have an imperative to make urgent changes because the cabbies are absorbing the pain.

How long they will continue to do so quietly and compliantly remains to be seen.