Showing posts sorted by relevance for query hsbc. Sort by date Show all posts
Showing posts sorted by relevance for query hsbc. Sort by date Show all posts

Tuesday 5 October 2010

Rotten Bankers

This is a photo showing a HSBC Bank building a...Image via Wikipedia
I'm being predictable, I know, but there's no way on earth I'd let the news that customers are unhappy with their banks pass me by without comment.

A poll by YouGov, full details on Zawya here, has found that 20% of people are highly upset with their bank, while fully 50% of consumers would not recommend their bank to a friend. 42% cite the main reason for their dissatisfaction is the lack of priority banks give to customer service. Some 40% of people have cancelled a credit card.

I am shocked, people, deeply shocked.

Why aren't the figures higher? Nobody I know who lives in the UAE is happy with their bank. Nobody has ever been able to recommend their bank to me. The one time I bit the bullet and tried to flee ever having to deal with the hapless goons at my bank, Lloyds Jumeirah failed to open our account without a litany of stupid mistakes that finally had us giving up and sticking with the devil we, sadly, know all too well.

Actually, one reason why the figures may not be as high as I thought is that between them, the 'most used banks' are Dubai Islamic Bank and HSBC - and between them, they account for only 21% of respondents to the survey.

I'm saying nothing about DIB, you understand...
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Monday 14 March 2011

Bankers - A reprise

I think we might get into an iterative link loop here, as this excellent piece on the maladroit gibbering gumboils over at HSBC by the Kipp Report links back to this very self same blog. But hey, don't let that stop you nipping over and enjoying a rattling good read about other peoples' experiences with the bank that likes to say 'Ugh', or noting the large and growing number of Facebook likes etc etc.

I enjoyed doing this little blog search and reading the results. Their wee ears must have been burning over the years...

In related news, I have man-flu and so it's a miracle I've posted anything at all this week.

Friday 6 June 2014

How To Drool A Frog - More Weird And Wacky Searches

Google Chrome
(Photo credit: thms.nl)
I occasionally dip into Sitemeter, the natty little analytics widget I don't use very much, to see what people have been searching to land themselves on this mouldy sub-corner of the Interwebs. I took such a dip today because I couldn't really get into the swing of writing for a while and decided to play a bit until the fancy once more took me to recommence my story of The Simple Irish Farmer, which is my WIP of choice.

I found that not a few people are clearly concerned about whether or not they put plastic in Subway bread - in fact thousands of them have Googled the topic and found themselves reading my take on the whole thing - their searches for truth leading them here. I find it very odd that a silly little blog like this can not only rank so high in search, but draw so many searchers for both this and the Tim Horton's French Vanilla Coffee is junk post. I am similarly pleased to say I have offered succour to thousands of punters who have been tearing their hair out at Chuck Norris the Trackpad on their Samsung S5 Ultrabooks.

Similarly, Sri Lanka Gems is a popular search term - and to my mild shock, my post about the gem and spice sales scams of Sri Lanka is number six result on Google. In the world. I mean, how mad is that? "Gemstones Sri Lanka" gets the same result, which I guess has Klout running around saying I'm influential about gemstones. A subject about which - I hasten to add - I am pretty much utterly bereft of knowledge let alone authority. A similar mind-boggling search anomaly is to be found in the phrase, "where did Nokia go wrong" which features this post on the first page of search results. And that's bonkers. Truly.

Somebody in Pakistan searched the Interwebs for the interesting-sounding "picrs sixi porn salik 17 21" which just led him here, which I am willing to wager a considerable sum was not the result he had in mind. Or even she, come to think of it. Apparently, online onanistic fortune favours the literate. And another rube got here by Googling "marage night fack movie". Were they after a fake movie or a fu... oh, never mind...

Search "online onanistic fortune". It's mine, all mine, precioussss...

Someone else was looking for a cartoon character curry - searching for "tom and jerry masalas", presumably to accompany a nice Daffy Duck Dosa. The searcher, rather worryingly based at Nokia's corporate headquarters over in Finland, got here instead. I say rather worryingly because you'd think they'd have a future to concern themselves about rather than playing about on Google looking for silly curries.

Another person arrived at La Blog by Googling "salmon farming in saudi arabia".

It's Yemen, dunce.

Then there are the surreal. I mean what did you think you'd get when you slammed "www.indianheroinafack blogspat.com" into Google? Blogspat. Love it. Interestingly, the 'perp' works for the Miller Brewing Company in Wisconsin, Milwaukee and was using a crappy old Nokia 5.0 browser. They got this for their troubles...

My favourite of this particular batch was the search term 'How to drool a frog' which really makes the mind boggle just a tad, but led its searcher to this post about HSBC's drooling incompetence. Which wasn't, I'm sure, what they were after. And no thank you, I don't want to know what they were actually looking for...

Any of them, come to think of it.
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Monday 11 February 2013

Strange Searches

Strange
Strange (Photo credit: KellBailey)
It's been a while since I last did this. Every now and then I amuse myself by taking a look at some of the search phrases that have brought people to this dusty corner of the interwebs. Along with the usual round of sensible landings there are always some oddities.

This harmless activity is made possible by a little doohickey called SiteMeter, which gives deeper metrics than Google Analytics. If anyone thought they were truly anonymous on the Internet, a few minutes with SiteMeter usually puts them right - I know your IP, your landing page, your leaving page, where you came from to get here, your OS and lots of other stuff.

So behave and wipe your feet next time.

Anyway. Strange searches.

Nude men wearing plastic macs 
This was a strong start. Quite why they landed here I don't know. But I can only imagine their disappointment must have been a joy to see. Equally, I can't tell how someone landed here from Bing having searched, worryingly, for "watertank sensory deprivation experiment"!!!

Fake droopy nuts 
Quite a lot of 'fake' searches lead here, but this one could hardly have expected a blog post about brainstorming a coated nut brand. The party must have been a hoot when Lou finally got his hands on that little speciality joke item.

Lick an ax murderer from crawley 
The post was a howl of rage at HSBC's famously woeful call centre, but you can only hope that someone wanted to find the article again and found that phrase more memorable than the blog's name. Because if that wasn't the case, there's someone out there who wants to lick axe murderers from Crawley. And that's pretty strange, if you ask me.

Download alexander mcnabb 
Most people I know go to considerable effort to avoid me, which can be difficult at times, I agree. As for downloading me, I haven't uploaded yet, so you'll have to wait...

Why people go mad in UAE during the national day 
Why, indeed? I have frequently commented that this is the only place in the Middle East in the last three years where the people have taken to the streets - in support of the government and nation.

Literary agents of Dubai 
elf publishing in emirates 
Both of these searches are doomed to failure - because there are as many literary agents in Dubai as there are elves in the UAE publishing industry.

louisbouiton fake shoes dubai souks 
There's nothing like someone who can't spell the brand they're looking for knock-off copies of, is there? In this case, a search for hooky Louboutins gets you this here post.

i hate pr 
You wouldn't believe how much empathy I feel for this searcher in his/her moment of Googly angst.

make fake nol card 
This is one of a number of searches that land on the blog with clearly criminal intent in mind. One is shocked, shocked I tell you. Another recent search was 'discreet bars in Dubai'!!!

Cow's aorta
I am pleased to be able to tell you that I rank numero uno for this search phrase. It's a funny world, people...

PS
Dirigible Repair Specialist
As Mr Goat points out in the comments, a search for "Digible Repair Specialist" gets you to this post. I have to report, sadly, I am not aware of any search for this string actually landing someone on the blog. One day I might land a slightly puzzled steampunk author, you never know...

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Wednesday 21 October 2009

SEO and Strange Searches

Image representing Blogger as depicted in Crun...Image via CrunchBase

It's an odd fact of life that Blogger blogs have brilliant 'SEO', which has led to some odd rumples in the space time continuum. Every now and then I like to share a few of the stranger or more interesting searches that have popped people through a wormhole to this dusty little corner of the Web - I've included a few that I think are strange because I don't think I deserve the attention.

SEO, search engine optimisation, is a set of techniques that are used to attract the attention of search engines as they 'crawl' the Web looking for the right content to present to you when you search for something. Vagaries in SEO can mean that search engines put some interesting stuff at the top of the pile sometimes. For instance, to search for the glorious and famous Fakhreddine Restaurant in Amman and get me rambling can be something of a let down.

Strange searches (the phrase itself belongs to the blog - if you Google it, this is what you get) include batty or worrying things - for instance "www.anemal faking wamen", I don't think he meant impersonating, or the perennial "russian girl face slash" which I honestly wish I didn't 'own' as the first search result. Here are a few notes on recent searches that piqued my curiosity, just in case they pique yours!

how to fake incompetence
I'm not sure how to take this one, but a Google search of this phrase takes you straight to your number one incompetence fakery blog! I almost feel I should write a post to at least help those brilliant minds who are trying to disguise their talents under a bumbling, shambolic and useless exterior. Or perhaps just redirect them to HSBC, who are capable of doign a pretty good job of it - although I'm not entirely sure they're faking.

my city my metro
It's baffling, but with all the millions that Dubai's Road and Transport Authority (or RTA as we lovingly call them) has invested on the campaign to let us know that the damn huge HotWheels set on stilts that snakes ubiquitously through our city is 'our' metro, you still get people like me when you search for the slogan they pumped so much money into. As young people today say, 'pwned'.

confidence in media
What's worrying is not just that you get to here by searching for it, but that I have a constant drizzle of searches doing just that!

Fake deoxyribonucleic acid
The more insanely esoteric your post titles, the oddest searches you'll land. Sadly for the international criminal looking to hedge against future DNA tests by faking his DNA, the best thing the internet can offer is me whining about DNA testing in the UAE...

air outpost
It's actually slightly tragic that when you search for the name of one of the most important early documentaries to use the format we recognise today as 'documentary', created by London Films under Alex Korda and featuring a score by respected C20th composer William Allwyn, you get led here. Surely someone more interesting or important has something more interesting or important to say about this little slice of film history?

fake plastic dubai
I have nothing to add.

Mafsoum
The post linked above explains all. I'm delighted to 'own' the Arabic for schizophrenic.

nmkl pjkl ftmch
My favourite of all time. Not only do people actually SEARCH for 'nmkl pjkl ftmch', I now own it. Official. Ha, Sherif Abaza! Ha!

TDS for Aquafina and Fake Pringles
I'm actually quite proud that thousands of consumers from around the world have landed here having googled questions about what's actually in Aquafina and Pringles. It does show how 'consumer voice' can really make a difference to people's choices. I actually feel a bit useful. Have to stop that before I start taking myself seriously...
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Thursday 9 December 2010

Meh

Meh.Image via WikipediaSome days you just take a look around you and throw up your hands.

Electricity and water charges in Dubai are going up by 15%, a rise that applies to expatriates only.

New labour card fees are to be announced soon, we're told - hot on the heels of the news that labour cards are to be renewed on a two year cycle rather than the current three year cycle. And somehow I don't think they're going to be talking about cutting the cost of the cards to reflect their 33% reduction in validity.

A top Dubai police official is calling for a ban on parades following the chaos (or fun, depends on how you look at it) of National Day - Abu Dhabi police have confirmed a whopping tally of 25,000 bookings and 300 accidents around National Day. HSBC have a confusing and irritating new phone banking service that depends on you using the telephone they have registered for you.

Adding to that lot, we have finally had it confirmed that, in the UAE at least, 'freehold' actually means 'usufruct'. What the hell is 'usufruct'? It's "...the legal right to use and derive profit or benefit from property that belongs to another person, as long as the property is not damaged." Seriously.

I don't know where to start...
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Monday 3 August 2009

Another Bunch of Total Bankers

Apollo 15 launch medium distanceImage via Wikipedia

I can’t say that my 15-year relationship with my bank has been a happy one. Strangely enough, things were better back in the days when they used to have Bedouin guards at the door of the Bur Dubai branch and when you had to visit the branch for every transaction. That’s perhaps because life was different then and it was expected that any transaction would necessitate your physical presence, in banking, business and government.

The advent of automation has brought an end to all that, saving us all hours of unproductive and needless hanging around and meetings – now we can buy things, process things and generally get things done online. This is particularly true of banking, where telephone banking and Internet banking both mean that contact with the bank’s staff is reduced to an absolute minimum.

I, for one, am delighted at that because every single encounter with the morons has my blood pressure in the stratosphere faster than an Apollo mission that’s late for tea.

Sadly, many banks in the UAE appear to make broadly the same mistake. These days, when people seek to escalate to a human being, it is usually because there is some exception to the normal routine, a need to talk to someone who can go beyond the ordinary and actually help to find an intelligent solution to a problem that goes beyond the 'system'. If we could sort it out using the system, we wouldn’t be on the ‘phone or, God forbid, dragging our sorry butts into the confusing and vaguely dehumanising environment of the branch. So offering customers a disempowered goon who merely looks at the same information that’s available to us all on our own screens at home and sits grinning like a mildly embarrassed macaque really isn’t going to cut the mustard.

This has always escaped banks in general and, I feel, my bank in particular. The bank makes getting through to an actual, identifiable person in the branch really quite difficult. And when you do, they are uniquely unqualified and unable to help in any way whatsoever. Their job titles are inversely linked to their capability to do anything if my Status Account Special Customer Service Miracle Worker and Glorious Helper are anything to go by. Worse, some clot in management has dictated that they should end every call with “Is there anything else I can do to help you?” Given that most of my calls are frustrating exercises in migraine-inducing head banging that do not actually offer me any solution to my initial problem, this sign-off is ever-increasingly in danger of having me committed for some awful crime of passion.

I’m even starting to get a Pavlovian reaction to the sound of tapping keyboards. I break out into a sweat, knowing what I’m about to hear: “That’s not possible, sir. Is there anything else I can do for you today?”

HSBC has recently taken to gleefully refusing to honour my cheques, for instance. Given that I have written hundreds of cheques over my fifteen long years with them, you’d think that I had been injured in my right hand or had some other major life change that would explain why my signature is suddenly so different, but no – it’s the same old signature. Adding insult to injury, it’s quite a distinctive signature, a megalomaniacal scrawl that makes scrip-writing doctors pause to admire its complete lack of similarity to anything that could approximate to a reading of my name. But I like it and it has always been so. I’d post an example for you to see, but that would be silly in these criminal times. You’ll just have to take my word for it: I have the signature of a madman and it is uniquely, utterly and compellingly distinctive.

When the bank returned my cheque to the AC maintenance company, we bit the bullet and set off for the branch, our packed lunches in little chequered cloth bundles strung on the end of beanpoles. We knew it was going to be a long haul and we were right. The solution, after much frustration, keyboard tapping and idiotic grinning, was to rescan my signature. Super. Done.

Finding that they’ve done it again, only this time to Emirates Post for the renewal of our PO Box, was mildly disconcerting. Emirates Post, of course, takes six months to process the returned cheque and tells you there is a problem by blocking the PO Box rather than actually communicating with you in any way. But I was amazed that nobody had actually told me they'd refused a cheque months ago.

I called to ask why the bank has now taken to multiply dishonouring my cheques without any reference to me. I did take the opportunity to point out that honouring a customer’s cheque was perhaps the most basic of banking services and that maybe a bank that couldn’t get that first step right shouldn’t even be trying the more complicated stuff.

“We tried to contact you,” said the gurgling nincompoop on the line.

This was an interesting tactic. I have never in my life received a missed call from the bank – and my mobile is on 24x7. What’s more, you can get in touch with me via voice, SMS, voicemail, landline, faxline, email – I access my home and work email at all times, sadly even on the mobile now - or even using the awkward and badly implemented Internet banking email box system. I roam. I’m not even going to start on the number of online tools and forums you can catch me on. Let’s just say that if you want to get in touch, I am pretty much infinitely contactable. In fact some people have complained that they can’t actually avoid me.

I asked who tried to contact me, when and through which method. “We don’t know,” said the ‘poop. So how did he know they had tried to contact me?

Silence.

I shall draw a merciful veil over the rest of the call. But I am now stuck with a bank that blocks my Visa card following everyday transactions with vendors I use frequently, fails to make transfers as instructed, charging me for the consequent exchange losses, and now dishonours my cheques without notice or reference to me.

None of that would be a problem if they had someone that could undo the damage, a sort of SuperBanker. But they don’t, they just have disempowered nincompoops who lie rather than actually go to the effort of tracking down a problem. Because customer service is the very least of the bank’s concerns – the least of its investments and the business process it gives least consideration and resource to managing. And you have to admit, when a highly profitable global organisation’s customer service is infuriatingly process driven, badly managed and inept at every level, the cause of universal howls of frustrated complaint from the vast majority of its customers, you’d be forgiven for thinking that perhaps we’ve all got it wrong. Perhaps the secret to being a great business is actually to set out to royally piss off your customers as a business strategy! Maybe McKinsey or someone has told them to do it and so that’s what they’re actually doing – actually investing in annoying customers.

If so, they’re damn good at it.
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Sunday 3 February 2008

Serendipity

How strange after I posted that leaving HSBC bank in Dubai would be a Day of Joy. The young lady that processed our application for a new bank account at Lloyds was called Joy.

Sunday 24 February 2008

Weekend

A while ago I posted up ten things to get you out of the house, which would also do as ideas for when you’ve got visitors. Here’s another ten. So now you’ve got twenty individual things to find out about the Emirates, which really does mean you’ve got no excuse for saying ‘there’s nothing to do today’ or, bless you all, ‘this place hasn’t got any culture’.

Like the last post, this comes with a long post warning. I couldn’t be bothered to split it up and post one a day…

The Gold Souks

This is a bit of a cheat, as I’ve actually got two gold souks in mind. Dubai Gold Souk is inside the bit of Deira by the mouth of the creek, halfway between HSBC in Dubai and the Grand Hyatt in Deira. You can park up anywhere in that area and just walk inside and you’ll get to it: an alternative is to take an abra across to the spice souk abra station from Bastakia, which is always fun. If you do it in the evening, take a turn up the dhow wharfage, too and have a shufti at the amazing mixture of cargoes, boats and crews. Sitting watching life go by and biting into the piping hot, spicy pakoras from the tea shops on the creekside at sunset was an old pleasure from travelling out here in the ‘80s…

Sharjah Gold Souk, the Souk Al Markazi or Blue Souk, is to be found at the edge of the Buheira Lagoon and sits at the end of King Feisal Street as it joins Al Aroubah Street, near to the fish market, the Saudi mosque and Al Ittihad Square. Any cabbie should know at least one of those! A major piece of contemporary Islamic architecture, the Blue Souq is nestled snugly by the insanely optimistic ‘Smile, You’re In Sharjah’ roundabout, so called because it contains that very injunction picked out lovingly, by insane people, in flowers. In fact, we have long referred to this as ‘Smile, you’re insane’ roundabout.

You’ll likely get better shopping out of the Sharjah souk, although the Dubai one is more extensive. The Sharjah one has the added advantage of an ‘antique souk’ on the first floor, although the chances of finding a true antique there are about as remote as those of finding a talking fish. Bargain like your life depended on it: the stallholders are as venial a collection of bashi-bazouks as you’re likely to find in your life.

Sheikh Saeed’s House

Sheikh Saeed Al Maktoum was Sheikh Rashid’s father (Sheikh Rashid, arguably the founder of ‘modern’ Dubai and a truly visionary man) and therefore is Sheikh Mohammad’s grandfather. His house has now been restored from its former crumbling state, years of neglect having reduced it in parts almost to rubble. The house itself is a fantastic place to take a wander in the daytime and is also home to a delightful collection of early photography of Dubai as well as a collection of coins and other bits and bobs. It’s well worth the visit and costs pennies to get into. The area around has also been restored as a cultural centre and you can easily give an afternoon wandering around. If you want to hang around for the early evening, you can sit by the creekside, drink mint tea and smoke shisha at Kan Zaman as you watch the dhows and pleasure boats, abras and seagulls whizzing around the busy waterway.

Another option is to accede to the clamorous abra drivers who park up by Sheikh Saeed’s house and accept a tour up and down the creek. Don’t pay ‘em more than Dhs 60, they’re robbers, but do take the tour: it’s great fun and they’ll drop you off at the Spice Souk abra station so you can wander the dhow wharfage at sunset or go into the Gold Souk. Neat, huh?

Another hint: if you’re going to be in this area with guests, start the afternoon off with lunch at the Grand Hyatt’s Al Dawar revolving restaurant, known to us both (unfairly) for many years as the ‘revolting restaurant’. The food’s really good and you get to do an aerial tour of Dubai as you eat and gently revolve 360 degrees in an hour.

You can get to Sheikh Saeed’s house, which is in Shindaga, by driving towards Shindaga tunnel from Bur Dubai and then slinging a right before you get to the tunnel and just after you pass Carrefour or the Al Bustan Flour mill to your right. Or ask a cab to take you to the fruit souk in Bur Dubai and then go left at the lights beyond the fruit souk towards the main souk area.

Bastakia

Established by Iranian traders under British protection in the C19th, Bastakia’s wind towered adobe houses have been restored and are a delight to wander around: particularly as a few have been given over to cafes and art shops. A short walk along the creekside towards Shindaga will take you past the Amiri diwan to Dubai fort, which is a small, but good, museum.

The wind tower, incidentally, so much a symbol of the UAE is an Iranian innovation brought over to the UAE and can best be seen at Ajman Fort Museum, where a working, original wind tower stands. It’s amazingly efficient.

Geeky fact: one of the reasons these houses and forts are made of coral is that they allow air to pass through: in the summer, water was poured on the roof and the family would then sleep under the stars as the evaporation gently cooled them.

Dubai Museum

What a link! Dubai Museum, located at the old Al Fahidi fort in Bur Dubai, sits next to the Amiri Diwan. You get to it by driving down the creekside past the British Consulate (or Saudi Embassy, depending on how you like your directions) or, alternatively, by passing Bur Juman to your left going down bank street and then turning right at the lights. Or take a cab.

The Museum’s small but pretty much perfectly formed: the entrance leads quickly into a courtyard with rooms off it showing video clips and barasti (palm frond) houses showing how people lived in Dubai right up until the 1970s. Then you’re on the way downstairs, past a strangely stuffed and suspended seabird and a wee model of the old settlement of Dubai and into the highly impressive video show of Dubai’s history. From there, it’s a journey through town and desert and then into a display of artefacts from Dubai’s archaeological past and then, almost before you know it, you’re blinking in the sunlight again. If you’ve lived here more than six months and haven’t been, then shame upon you.

Liwa

Finding Liwa’s a doddle: go towards Abu Dhabi and then drive south – you can use the truck road or the ‘regular’ road – and you’ll need a reasonable road map. If you’re going to do Liwa, there are only two sensible options: the Liwa Hotel or camping. If you’re intending to drive on the dunes you’ll need friends, sand shovels, water, tow-ropes and the million other things that serious off-roading demands. I’d buy a copy of the Explorer offroad book – it’s the best of them.

One attraction on the way down is the Emirates National Auto Musuem, the private collection of cars assembled by Sheikh Hamad bin Hamdan al Nahyan. The watchman usually lets people in, so don’t be deterred if it looks closed!

So why bother with Liwa? Well, the Liwa Crescent is true, deep desert. The dunes roll out as far as the eye can see, stunning piles of golden, reddish sand that can peak at 200 feet. It’s camel country, herds roam across the sands and the people out here are still close to the land, even if they do tend towards the Landcruiser lifestyle a little more than when Wilf ‘watery boys’ Thesiger used to wander around these parts.

The solitude out there is absolute, the tranquillity of the desert is a delight and at night-time, the deep desert clear skies and glistening stars stretched out above you, totally free of light pollution. There’s nothing like it!


Wadi Warraya

Wadi Warraya is easy to get to these days, signposted off the Dibba-Khor Fakkan road (or, if you’re going the other way, the Khor Fakkan-Dibba road) and reachable by blacktop road. It used to be an 18km wadi drive from the main road and was by far better off for it, too.

It’s the only guaranteed year-round waterfall in the Emirates and is, sadly, covered in graffiti and often filled with rubbish: the inevitable consequence of the road being built up to it. On one occasion we visited to find a gentleman had pitched his tent and installed a generator to drive the lightbulb on a stick he’d placed in front of it. The noise was awful.

Be careful about letting kids splash in the rock pools at Warrayah: there’s often a hidden payload of smashed glass in there. Climb up, though, and bathe in the bowl at the top of the waterfall, where a natural ‘Jacuzzi’ has formed: it’s really nice up there and the whole area’s great for a wander along the wadis and even a picnic!

Fujeirah Fort & Museum

The East Coast makes for a great day out: strike out early and aim for Masafi (the Dhaid, or airport, road out of Sharjah or the 611 out of Dubai should do, slinging a right at the Sajja turnoff – you could also drive towards Hatta and turn left at the Madham roundabout to get to Dhaid but that’s a long haul. Turn left at Masafi to get to Dibba, then right to pass by the JAL Hotel, the Al Aqha Meridien and then the Sandy Beach – an overnight at any one of these hotels would make the day out a neat weekend break. Drive down the coast towards Khor Fakkan, stop at the Bidya Mosque (the wee meringue-shaped white thing on the right under the lookout tower on the hill) for a peek on the way to Sharjah’s Indian Ocean resort town. Bidya is thought to date back to the C15th, which would take it back to the fall of Byzantium – although there is more ancient history on this coast with Dibba the scene of the battle that finally established Islam as the religion of the entire Gulf (and the burial place of 10,000 warriors today) and Bitnah home to a megalithic (that’s 3,000 years old to you, mate) grave site on the ancient trade route that used to snake up the wadi linking Fujeirah to Masafi.

Wadi Warayah is a right hand just before you get to Khor Fakkan (so is Wadi Shis, but that’s another story for another day)

The Oceanic Hotel at Khor Fakkan used to be nice, but we haven’t stayed there in 17 years, so don't take this as an up-to-date recommendation! When you leave Khor Fakkan, you’ll head inland for a bit before rejoining the coast and then you’ll find yourself entering Fujeirah itself.

Carry on along the coastal road until you see the Hilton on your left. There’s a large coffee pot on the roundabout (most roundabouts in Fujeirah are monumental, in fact many are monumentally dysfunctional): sling a right here and you can’t miss the Fujeirah Museum as well as the slightly drab ‘cultural and heritage centre’. The Museum’s nice and worth dropping by for, but not worth the trip to see specifically. If that makes any sense. It’s a short walk or a hop in the car from here to the restored Fujeirah Fort, which is well worth a wander round – particularly if you remember the awful ruin on a hillock that stood there washing away into the ground with every winter rains.

Now you can drive down the coast some more to reach Khor Kalba or drive inland to Masafi and perhaps visit Bitnah or Daftah on the way up. The drive’s amazing, particularly at sunset, when the craggy peaks to your left are silhouetted rather wonderfully.

Khor Kalba

If you decided to drive down to Kalba rather than go up to Masafi, you’re in for a treat: Kalba’s got a nice restored fort (it used to be an Emirate in its own right and an important one, as the backup airstrip for Imperial Airways’ airport at Sharjah was in Kalba), which used to be nothing more, literally, than a depression in the ground. It’s also got a neat seaside which extends out into an extensive mangrove swamp. Conservationists will get irritated here: Kalba’s something of a mess and really could do with more environmental protection measures and perhaps something nice like a visitor centre, but for now it’s open to all and the rubbish tells its own tale. The mangroves are fantastic, buzzing with life includling blue-shelled crabs. On the beach, local fishermen bring up dragnets using ancient, battered Toyota Landcruisers, a massive frothing load of fish the eventual result and then, tragically, a beach scattered with the corpses of sand sharks: edible but not liked by the locals and so of no value to them. They can’t be put back, apparently, as they inevitably die once they’ve been pulled up in the nets and have breathed air.

Go back on the mountain road to Sharjah and get a real treat of a drive scenically – including the mad tunnel through the mountain – and you’ll eventually end up at the infamous National Paints Roundabout on the Emirates Road!

Al Maha

Scrimp and save if you have to. Use your Skywards Miles. Sell a child. A kidney. But just do it.

A club class upgrade to Heathrow = 50,000 miles. A 24-hour summer blissout with food on demand and a luxurious desert chalet with a private pool = 50,000 miles. It’s a no-brainer, surely!

Emirates’ Al Maha Desert Resort is getting arguably a teensy weensy bit old and drab and could do with a minor spruce up. (Oi! I didn’t say change it!) But it’s still Dubai’s most interesting hotel and without doubt stands as the premium resort hotel in the Northern Emirates, no competition. You call ahead when you’re on the Al Ain road (route 66) and there’s a guide waiting to pick you up as you arrive at the holding area (you can’t take your own car in). It’s a quick ride through the dunes on black top to the hotel, passing through the enormous game reserve (something like a third of Dubai’s land area). Once you’re there, ladies in kandouras ply you with towels and fruit cocktails as you’re checked in then it’s a golf cart to your chalet which will feature a massive bath for two, a nice fresh coffee maker, a decanter of sherry (very civilised at sunset on the decking), two chaise longues and a decked area out back graced with its own swimming pool for two. Oh, I should mention it’s definitely not a child friendly place. Yaaayyyy!!!

Room service is included as is any meal you take in the restaurant, so it’s much lounging around followed perhaps by a glass of pop on the dunes after a camel ride or a quick safari with your guide, then freshen up before a drink overlooking the waterhole and dinner in the restaurant: it’s a set menu, but the chef will accommodate pretty much any request, including a Sri-Lankan curry for two if you’re really, really nice to him and give him some notice. It’s a curry to die for, too.

If you’re up to it, there’s falconry in the morning. We’ve never managed the 5.30am wakeup. You’re more likely to find us lolling around in the extensive, excellent (and a tad expensive, but in for a penny...) spa. Incidentally, once you’re checked out, there’s no hurry to get rid of you – the staff always make it a point to ask if you’d like to stay for lunch. Which is a nice touch.

And so, 24 hours after you called from the Al Ain road, you’ll be blissed out, relaxed and filled with strong feelings of love towards your fellow men. I’m not saying that’ll last, I’m saying this is how to get there

Tuesday 7 February 2012

The Future Of Money

A paper NOL Card
Image via Wikipedia
Dubai's transport regulator, the RTA (Roads and Transport Authority) has announced it is planning to open up the use of its Nol card to retailers. The slightly oddly named Nol card (nol is apparently an old Farsi word meaning 'fare') is similar to the UK's Oyster, a rechargeable swipe card that uses near field communications technology to process 'no touch' transactions. You just wave the card at a reader and the card is appropriately debited.

Opening Nol cards to retailers in the UAE is an interesting idea. It means that people unable to afford credit cards would be able to swipe their cards for goods now. However, the downside is that the silver and gold Nol cards are not personalised, so if you lose your card, there's no way to recover the money that's on it (the card can be charged up to Dhs500) and anyone could use your lost (or stolen) card in a wide range of retail outlets. The blue Nol card can be personalised and is therefore secure, but I'd be interested to see how the RTA handles reimbursing balances in the case of loss, theft or dispute - and how they propose processing retail refunds in future.

Visa debit cards are already on the market here that have implemented NFC technology, although no retailers here yet have NFC readers installed. (I have one of these cards from HSBC but daren't use it in case something goes wrong). And you can only guess at how prepared banks are to implement the complex infrastructure needed to support an entirely new payment method.

Reports in today's press don't say anything about charges for this service, either. The Nol card currently costs Dhs35 on issue (from metro stations only - it's usually Dhs70) and there is no charge for the 'cost of money', but this could well change once the cards are being used for third party transactions.

But the real kicker is not card based at all - it's mobile.

Android and Blackberry mobiles already support NFC, although Apple phones don't - apparently the iPhone5 is popularly expected to have NFC support. The RTA is already talking about porting the Nol system to mobiles, which is surprisingly advanced thinking. Now you have the benefit of total personalisation based on your mobile's SIM. You also have a lovely clash between the RTA, the telcos and the banks. Who will 'own' mobile money?

And this is where the Nol card idea becomes really interesting. Because if the RTA gets in there fast, they'll potentially completely cut the credit card companies out of the whole mobile payment scheme. If I were Visa I'd be offering retailers free readers and beating a path the RTA to sell them the idea of working together to make this happen as a team.

But then, what do I know? Maybe they already have..
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Tuesday 4 February 2014

The Wild Wonders of Wadi Wurayah



Wot you lookin' at, fat 'ead?

Wadi Wurayah, or Wurrayah or however you want to spell it, has long been a hidden gem in the UAE's formerly glorious wadi systems. Uniquely, Wurayah's waters flowed all year round, a waterfall that sloshed around in a bowl at the top before cascading down to a big pool below. You could sit in the 'punchbowl' and look out to the wadi snaking away below you or just lie back and admire the flat, blue sky.

It used to be reached through some 18 Km of wadi tracks wending from the main Khor Fakkan-Dibba road. There was a wrecked light aeroplane you turned left at. Each year there was less and less wreck until it wasn't unusual - indeed this became true of many wadi routes - to bump into lost seekers of the wadi clutching copies of Dariush Zandi's 'Offroad in the Emirates'. Published by Motivate, the volume was kept on sale a tad longer than perhaps was wise, so as the wadis changed and so did landmarks, the book became more and more misleading. Zandi's direction to turn left at the wreck lost its charm when there was no longer a wreck, you see...

The 18 Km of heavy going along rocky wadi tracks deterred the vast majority of people, so Wurayah was a haven of peace, tranquility and unspoiled natural beauty. That all changed in a flash when they built a road to it. As I pointed out in this post noting 7Days' 'Save Wadi Wurayah' campaign back in 2011, the rocks turned into something from LA Ink overnight, the wadi became choked with blue plastic bags, cans and broken glass. And I found a bloke running a dirty, clattering generator to power the light bulb hung on a stick outside his tent. All this was back in the '90s, mind...

Last year, the government of Fujairah moved to cement the various conservation efforts being made around Wurayah and declared it off-limits to the public. The UAE's first National Park, Wadi Wurayah National Park, was declared and Wadi Wurayah is now recovering. It had a lot to recover from, I can tell you.

Now the Emirates Wildlife Society (EWS WWF is part of the global World Wildlife Fund) has announced the official launch of a water research and learning programme, designed to give volunteers a five-day insight into the unique ecosystem at Warayah. The scheme is funded by WWF, Earthwatch, the Government of Fujairah and HSBC. In return, their work contributes to a long term water monitoring program being implemented at Warayah.

It's a far cry from the remote spot we used to noodle out to for balmy winter camps and splashing around in cool pools - but if you'd seen the mess people made of it when it opened up, you'd agree no public access is preferable to devastating the place through thoughtlessness and criminal negligence.

And at least they didn't dump a hotel on it, like they did at Zighi Beach, another remote camping spot made ideal for intrepid wadi bashers by a precipitous mountain track that zig zagged up the mountainside. Great one for teachers that: the zig zag Zighi track is brought to you by the letter zee.

And if you really DO want to get into Warayah, you can just hit up the EWS WWF using this here handy link and make yourself useful. How cool is that?
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Monday 18 February 2008

Bankers

My favourite bunch of bankers, HSBC, have been entrusted with raising $4.2 billion to help finance Bourse Dubai's takeover of the Swedish OMX Exchance.

I can't trust 'em to send a transfer, issue a cheque book, credit card or basically offer any other normal high street banking service in an orderly, efficient and timely manner, let alone respond to any request whatsoever.

You wanna trust 'em with $4.2 billion, boys? Well, that's your lookout...

Sunday 13 February 2011

Emirates

This is a photo showing airplanes from Emirate...Image via WikipediaThis excellent article in the New York Times got me thinking about Dubai's greatest success story - its airline, Emirates. I've been flying with Emirates since the 1980s and it's long been my airline of choice. I'm a fan and I don't mind letting you know it.

One thing that has always amazed me about Emirates is how the management team, based around the near-legendary figure of Maurice Flanagan, has managed to turn two leased 'planes into one of the world's leading airlines. I don't care how much of Dubai's money was poured into it or how much support from the government EK has had in the past - the sheer achievement of creating the organisation, facilities and partnerships needed for something on this scale within one man's lifetime is breathtaking.

I've had my off moments with EK, alright (one story ended up with me being flagged in their reservation system as a 'Rude Pax', which made it into Arabian Business magazine, thank you very much Rhys bloody Jones). But I have had very many more satisfactory experiences and even occasionally been delighted.

Which is what it's all about, really. Exceeding high expectations is so hard to do - and yet EK so often manages just that.

You listening, HSBC? Good, just checking...
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Tuesday 14 September 2010

Nosy Parker

Valet Parking, San Francisco-California, 2008Image by José Antonio Galloso via Flickr
It was Sarah who found the list of benefits that came with our credit card. I had never really bothered, particularly given my policy of having as little to do with our bank as possible on the grounds that it's invariably bad for my health.

So when she announced that we could use our credit card to valet park for free in many of the city's shopping malls, I was not only surprised but delighted. We were to go to Mirdif City Centre in any case and so I could look forward to trying out this New Thing and 'availing my benefit'.

You might think I approached this with malign glee and the prospect of a snarky blog post in mind and if so you can award yourself a pat on the back and a banana daquiri because that's precisely what I was thinking. I could see it in my mind's eye - the uncomprehending, cow-like stare and the nervous laugh, the appalling delay while someone was telephoned to see if this was, in fact, the case. The sardonic laughter of the man who's not falling for some Brit's lame attempt to save twenty chips by trying to scam his way in.

When the man from ubiquitous valet parking company Valtrans looked at my proffered card, smiled and said, "Of course, sir!" I was flummoxed, flabbergasted and probably a little bamboozled as well. It worked like a dream and generally did what it said on the box.

So now I've got a new scheme in mind. I'm going to valet park everywhere. HSBC's paying for this and I'm going to bankrupt the bastards, Dhs20 at a time.
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Wednesday 30 January 2008

Joy

Note: This post might come across as grumpy. C'est la vie.

I have finally done it. On Saturday I have an appointment to visit Lloyds Bank Dubai Branch to open a local account with them. I’ve had an international account with the branch for over a year now and it’s been great – not a problem. My local bank, on the other hand, has been a different story altogether.

So this move will end 15 years of frustration and anger at a bank whose incompetence and blithering, mind-numbing stupidity at every imaginable level mark it as really quite special. The main thing that's stopped me moving in the past is that I have constantly been told that my lot was no better or worse than anyone else's. Having tried the grass over at Lloyds, I can tell you it's a damn sight greener over there as far as I can see.

I find it hard even singling out instances of my local bank's stupidity to regale you with, which is a shame as I’m sure some of them would be amusing to tell. But there are simply so many of them. My bank can’t be relied upon to take a faxed instruction for an international transfer and execute it. They have sent transfers twice, not at all, lost transfers and charged me Dhs 180 every time for the pleasure. Their call centre is laughable, a joke. You can’t speak to anyone in the branch, you’re routed straight through to the call centre. The call centre don’t have the contacts of the human beings in the branch you might at some stage wish to talk to. The call centre staff are plodding and pedantic. Their music on hold, infuriatingly, is frequently reduced by a technical hitch that has been there for years, to a condition approaching white noise. They always ask if there’s something else they can do for you when they have been unable to help you.

They have frequently blocked my Visa card (invariably just when you actually want it and always because of a security concern over a mundane and obviously routine transaction) without any attempt to contact me prior to instituting the block. They never block it when I do something mad like buy dinner for 15 people in Dubai on the same day as I've hired a car in London.

Their Internet banking service is marred by layers of maddeningly impenetrable ‘memorable questions’ passwords and other daft requirements. Their telephone banking service has a nine figure code that’s different to your bank account number. In fact, in order to use their services, you have to memorise over 30 digits of information.

I find it hard to talk to them now without being assailed by a feeling of deep-rooted loathing. I know that every transaction will, for some reason, turn into a sub-standard and frustrating experience. And yet my expectations, already lower than rock bottom, are never quite low enough to avoid disappointment with every new transaction.

And so, finally, I have been driven over the edge and am moving away. My old bank was the Hong Kong and Shanghai Banking Corporation – known popularly as HSBC. It was the British Bank of the Middle East when I opened the account. Now I’m going to close it. I should have done it years ago. But damn, it feels good to know I’m finally doing it now!!!

The world’s local bank. LOL!

Tuesday 8 October 2013

Sharjah Traffic Survey Masterplan Scheme Thingy Shock Horror

English: A Led Traffic lights
(Photo credit: Wikipedia)
We're about halfway through Sharjah's traffic survey, a project started in September and slated for completion in November. Traffic counters have been spotted on roundabouts, while we are told that thousands of residents will be surveyed with a number of different methodologies, including being asked questions while we sit in traffic.

Irony alert.

The survey aims to find out what we really want from transport. The answer has already been identified for us as more public transport, but we've got to be asked first.

Now comes the news that controversial consultancy AECOM has bagged a $4 million contract to draw up a 'master plan' for Sharjah's transportation network, to be ready by 2015. Amongst other things, AECOM will work on 'developing a scheme appraisal framework', whatever that is. Apparently the study will also lead to 'fostering modal shift towards public transport and collective modes.'

Which means more public transport, no? It's always nice to see a study of a problem that sets out already having identified the solution. It's so much more comforting that way.

Mind you, it's funny they're going to all this effort when a few hours looking at Nokia's brilliant Here Maps mobile app could tell them what we all know - the traffic overlay shows traffic density at near real-time, with free roads painted green, cloggy roads orange and jams outlined in a neat red. You can watch the morning developing quite nicely on your mobile in the comfort of your stationary car.

All roads east and south are routinely screwed, turning nicely red as the morning develops. The Road Formerly Known As The Emirates Road is a car park from about 6am onwards, stretching from the infamous National Paints (remember that 'it'll be done in April'? Yeah, right) all the way back to the airport road and beyond towards Ajman. The airport road bungs up, too - a combination of traffic leaving for the backed-up TRFKATER and the blinding sunrise on that wee bend before the university conspiring to cause it all to gum up back to Culture Roundabout.

Beirut's totally banjaxed, despite Dubai's sneaky Dhs4 collecting mechanism, while Al Wahda/Ittihad goes the same way (traffic backs up by the Faisal Street and Al Khan turnoffs first) from about 5.30am. Everyone hoys off from about 7am to take their kids to school so all roads East clog up very nicely thank you, with Anjads peeping and flailing at people as they try to smooth the way through key roundabouts of which Sharjah has many (and they're all called squares. Figure.).

The schools area - because zoning all schools together in an area with limited access is a clever idea - becomes a snarling mass of jostling entitlement. The Middle Road gums up from the schools area towards the city and again where it joins the Mileiha Road, because some genius at some time in recent history decided not to put in an intersection at the junction of two relatively new and planned major arterial roads, but instead plonk a chaos-inducing traffic light there instead.

This is all repeated, in reverse, in the evening, with TRFKATER south blocking up while the Northern lane jam stretches back to Mirdiff City Centre. The Middle Road access to TRFKATER then backs up.  Ittihad blocks up back to Garhoud and Nahda through Al Arouba Street just gets chicken oriental from about 4pm onwards. Basically, a lot of very unhappy and frustrated people gather and try to make themselves feel better by upsetting other people.

And it's all getting worse as we move back into mega-project announcing mode.

There we go, job done. No, no thanks necessary. This here matchbox contains your scheme appraisal framework. You just have to remember never to open it or it'll stop working. You can just pop that $4 million in my HSBC account and they'll somehow conspire to lose it or turn it into cat litter or something.

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Tuesday 16 November 2010

Bored?

Map of the UAE/OmanImage via WikipediaEid Mubarak!

On the way into the radio today, I was caught in the traffic surrounding the open air mosque in Northern Sharjah and watched the crowds going home from prayer - the children dressed in their finest clothes, the girls a riot of colour and gold. All really rather marvellous. It's Eid al Adha or 'long eid', the festival of sacrifice and the holiday that marks the end of the annual Hajj pilgrimage to Mecca.


With a nice five-day break in view, I thought it might be handy to revisit some of the 'things to do in the UAE' that I've posted before. Here are 21 things to do with your Eid - just in case you hadn't already made concrete plans!

Ajman Museum
The home of the ruler until 1967, Ajman Museum is situated in Ajman Fort and should be in line for an UN award for being the most charming, eclectic and generally just eccentric collection of historical artefacts and household junk in the Middle East (yes, they’re virtually indistinguishable), but it’s a fascinating insight into life in the Emirates before traffic and features some marvellous displays. For some odd reason they get funny about photography but will issue a permit if you ask ‘em nicely. It's by no means as slick or sophisticated as Dubai Museum, which is really why it’s such an appealing place. One amazing, if simple, display is the date store, showing how they used to collect the date syrup from the pressed jute sacks in runnels that led to an underfloor tank, out of which they used to ladle the syrup, straining it through a palm fibre funnel to get rid of the wasps. Other displays include the Ruler’s suite, a souk, crime and punishment (including real stocks and some graphic stuff about shooting criminals) and a medical display.

Find it by driving to Ajman and asking anyone where Ajman Fort is. They’ll lie to you, but the diversion will be fun…

Once you’ve done looking at old furniture, house displays, boats, souqs and so on, then turn right out of the museum and right again at the roundabout and you’ll find yourself, after a couple of hundred yards and a left turn off the traffic lights, in Ajman’s Iranian souk, which is well worth an evening’s wander.

Sharjah Desert Park
Originally built under the eagle eye of amateur zoologist and long term UAE resident Marijke Joengbloed (hope I got that right, did it from memory), who wrote a letter to His Highness Dr. Sheikh Sultan Al Qassmi, the ruler of Sharjah, to complain that the Bedouin were decimating the breeding grounds of the spiny tailed lizard (or Dhub, in Arabic) as it is considered an aphrodisiac (it's also edible). The good Dr. responded by suggesting they build a wildlife park and conservation centre, which they duly did. Joengbloed, a delightfully eccentric woman, took great pleasure in the fact that the larger animals are outside, while the humans are kept inside looking out at them: effectively reversing the accepted zoo visitor/animal relationship. The park and museum are fascinating, with super displays on the geology and natural history of the UAE’s desert biome as well as examples of the very rich flora and fauna of the Emirates' deserts and wadis. The stars of the show are the Arabian Leopards, who are just big, lazy, arrogant tarts.

You’ll find the park on the Sharjah/Dhaid highway.

While you’re there, try not to look at the awful thing on the other side of the road. It’s a monument to Sharjah being nominated UN culture capital or something like that.

Al Ain Oasis
Lush, verdant palm groves surround you as you walk through the pathways that twist around the plantations watered by a traditional falaj (waterway) irrigation system. It’s a delightful place to wander whatever the weather and is a photographer’s dream. When you’ve done wandering around the oasis (go to Al Ain and just ask around. You’ll get there eventually), then have a stab at visiting the museum, which is great.
Alternatively, you can visit the Umm Al Nar tomb in Hili Park (well signposted) or take a trip up the 13km or so of winding road to the top of Jebel Hafit (or Gerbil Halfwit if you have the sense of humour of a weak-minded 8 year old, as I do) and take a gander across the rolling stretches of dunes that mark the start of the Rub Al Khali desert, crossed in the 1950s by Wilfred “The boys’ wet young thighs glistened in the sun” Thesiger.

Jazirat Al Hamra
This little coastal village was totally deserted after the family, the Zaab, that predominantly inhabited it fell out with the local sheikh. They decamped to Abu Dhabi in the main, leaving the village literally deserted behind them and it remains pretty much in that state today, old coral-walled houses with henna trees in their central courtyards, wired with basic electricity and three-figure ‘phone numbers installed in the richer houses. It’s a little slice of transitional UAE and it stands today. There’s a new village of Jazirat Al Hamra just on the road, before you get to the Al Hamra Fort Hotel on the Umm Al Qawain/Ras Al Khaimah coastal road. Turn left just as you arrive at Jazirat Al Hamra and drive towards the coast and you’ll find the old village. It’s great to take a wander around and have a good old fossick: the mosque, in particular, is wonderful. The beach here is beautiful, but sadly is usually dirty with litter. After the first storm of winter, you’ll find the distinctive egg casings of the paper nautilus washed up on the beach – if you’re lucky: they’re really rare.

Do try and ignore the awful looming developments that now surround this little village.

Khasab
Something of a hidden jewel, Khasab is the small town in the Omani enclave that sits at the tip of the Emirates promontory into the Straits of Hormuz. You just need a passport with a UAE residence visa in it and a few dirhams and you can get through the border post in minutes flat (life’s potentially a bit more complicated for visitors from overseas who should, ideally, get an Omani visa processed from their country of origin. This saves any hiccups on the day, believe me.) There are two hotels in Khasab at the time of writing, the Golden Tulip which is a slightly overpriced 3* and the Khasab Hotel, which is a clean but functional caravanserai type of affair.

Why go to Khasab? For the drives around the mad, fjord-like coastline, for the drives up into the mountains that overlook the legendary heights of Wadi Bih and the fossil fields up there. And, ultimately, to hire one of the local boats (they range from speedboats to traditional dhows) and motor out into the fantastic seascapes, passing by telegraph island (in 1886 the Brits established a telegraph cable link through the Gulf that passed through Bahrain, telegraph island then out to Bombay. A couple of Brits were stationed there and apparently used to go bonkers waiting for the 6-monthly supply ship to hove to around the corner, originating the phrase ‘going round the bend’. No, I don’t really and truly believe it either, but it’s too great a story not to tell your wide-eyed visitors!). At the end of the boat trip, you can then play with the schools of dolphins that stream through the water in the boats’ wake. A great afternoon out.

Mahatta Fort Museum
 To my immense surprise, this slice of colonial history was preserved by the Sharjah Government just when it was crumbling to pieces and seemed set to be knocked down. It stands today as a great little museum to the history of flight in the region, from the Handley Page biplanes (and seaplanes) that used to connect Croydon to Queensland in the old days when a chota peg jolly well meant a chota peg.

The restoration of the fort, built originally by the ruler of Sharjah to offer protection to the passengers on the Imperial Airways route as they overnighted in Sharjah, is true to the original in every detail and is most impressive. There’s a great display of ‘planes in there, including some of the first Gulf Aviation planes (the precursor to Gulf Air) and the curators usually allow people with kids to get up in one of the riveted aluminium exhibits. Given that I occasionally have issues with trusting Airbus 321s (are you listening, Al Italia?), I can’t imagine flying in those things, really. Amaazing.

The Mahatta Fort was immortalised, incidentally, in the 1937 documentary Air Outpost by London Films under the aegis of Alexander Korda (and with a soundtrack by William Alwyn). “Thanks to the achievement of modern flight,” the soundtrack gushes in a truly Cholmondeley-Warner voice, “It’s possible to fly from Croydon to the desert Kingdom of Sharjar in just four deys!”

Imagine.

The documentary is held up as an early example of ‘true’ documentary, where the film-maker takes an unscripted approach to showing life as it truly is, which is a little dubious, but it shows not only life in the fort but Sharjah’s people and souk in a fascinating and unique piece of footage.

Mahatta is just around the corner from the ‘Blue Souk’, the Saudi Mosque, Ittihad Park and ‘Smile You’re in Sharjah’ roundabout (known to us for many years as ‘Smile You’re Insane’ roundabout). You can tell when you’re on the right road, it’s straight as a die – that’s because it is in fact the old runway. It’s the road that runs parallel to Feisal Street, going from Ittihad Park to Wahda Street, just round the corner from Mega Mall.
(Lots more on Mahatta here, BTW)
 
The Masafi Friday Market, Dafta and Bitnah
Drive from Dhaid, the inland town of Sharjah, to the mountain village of Masafi (where the water comes from) and you’ll find yourself passing through the village of Thorban as you approach the foothills. There’s an Eppco station and then, a few minutes after it, there’s a roundabout. The next turning right will lead you to the Thorban pottery – well worth a visit to see the traditional Indian kiln and the potters working away at their wheels. They export the pots from here, believe it or not!

Going on up into the mountains will take you inevitably to the Masafi Friday Market, a spontaneous growth of stalls that sprang up around the speed bumps here which sell everything from odious pots and rugs to plants and fresh fruit and vegetables from the surrounding farms. Despite the name, it’s open every day and makes for an interesting wander.

Go on up to Masafi and sling a right at the roundabout (a left will take you past the Masafi factory and then onto the delightful Indian ocean town of Dibba) and you’ll come to a village with shops either side of the road. This is Daftah. Take a left and drive up through the houses (you’ll need a little trial and error) and you’ll eventually find the track that leads up the wadi to the old deserted village of Daftah. Sadly, the great wadi here has been drained of water, but the village is worth a view.

Carry on down the road towards Fujairah through the mountains and you’ll come to the village of Bitnah. There are two things worth stopping off to see here: Bitnah Fort (drive through the village and down into the wadi bed and head right – you can’t miss it once you’re in the wadi. I’d recommend a 4WD, but a 2WD can do it if you don’t care too much about your suspension), which is an ancient looking fort (it isn’t really that old, but it’s picturesque) and the megalithic tomb. To get to the megalithic tomb, head for the base of the huge red and white telecom tower: it’s directly in line between the tower and the wadi and is protected by a fence and covered with a corrugated tin roof. You can’t get in, but this tomb is important in its way: excavated by a Swiss team in the ‘90s, it shows that the wadi from Fujeirah to Masafi was, indeed, part of a 3000 year old trade route and is one of the oldest burial sites in the UAE. It is, sadly, neglected.

Hatta
Hatta is to Dubai what Dhaid is to Sharjah (and Al Ain to Abu Dhabi): the inland oasis town that the semi-nomadic peoples of the UAE (Trucial States then, but that’s another story) used to escape to in the hot summer months. In Hatta’s case, it’s super-cool, high up in the Hajar mountains and always relatively fresh and lush compared to the arid desert plains. Hatta’s marvellous track, which led from the mountain town across the range and down to Al Ain, has sadly been turned into black-top, but it is still a fantastic drive and you can still strike out to the pools and side wadis.

Hatta also has an interesting Heritage Centre, which is well worth a visit, with displays of old mountain housing and the like. On holidays and high days they put on displays of dancing and stuff like that.

The Hatta Fort Hotel is well worth an overnight stay. A tiny, delightful and extraordinarily well-run hotel (kept by 19 staff – you’ll find the day’s pool attendant is the evening’s sommelier), the Hatta Fort’s food is great when they’re on their best classical fine dining form, but I wouldn’t go mad for the buffet nights. It serves the best breakfast in the Middle East.

Do ask them to knock you up a curry if you eat in the restaurant: it’s a great undiscovered wonder. And do have a drink in the unintentionally uber-funky walnut and gold ‘70s Romoul Bar upstairs from the restaurant (mourn the passing of the old cream leather sofas while you’re there). Sadly, they’ve started to renovate the hotel for some reason all of their own and the rooms have been overhauled with tacky gold-sprayed tin dog ornaments and faux leapordskin wraps stapled to the furniture, but just because that spoilt it for us doesn’t mean it has to for you!

Dibba and Wadi Bih
Dibba is a sleepy town on the Indian Ocean coast which belies a bloody past: it was here that the final great battle for the consolidation of Islam on the Gulf peninsula was fought. Get there by leaving Sharjah on the airport road towards Dhaid, and driving through to Masafi, then turning left at the Masafi roundabout.
Turn right at the dolphin roundabout in Dibba and you’ll be on the way down the East Coast road, through Khor Fakkan and down to Fujeirah. You’ll also pass the Hotel JAL Resort and Spa just as you leave town, a new development by the Japanese airline. It’s worth a stay: we went when it was soft launching and they had some teething troubles, but it seemed to have great promise and very good service indeed.

But turn left at Dolphin roundabout and you’ll be set for a trip up into the mountains. Sadly, I haven’t got space to give you infallible instructions, but find someone (or an offroad book) that will give you directions to
Wadi Bih and take a drive up the most awesome wadi track in the Emirates, curling far up into the hills at the top of the Hajar mountain range. The geology alone, the mad folding rock formations and misty valley vistas, is worth the trip – and includes a drive through the largest area of denuded, uplifted seabed in the world. So there. They’re building a spa hotel by the village of Ziggi so by the time you read this they’ve probably asphalted half the track, but go anyway.

You will almost certainly get turned back at the UAE/Omani border post towards the end of the track (give yourself a good hour to drive it), but if not you come out in Ras Al Khaimah.

The Souk Al Arsah
 The Sharjah government started to renovate the Souk Al Arsah in the ‘90s, turning an area of broken down old coral-walled buildings into a dramatic and pretty faithful reproduction of the original Sharjah souk. Delightfully, they then let the shop units to the families that had originally owned them although many of these have now been leased out to Indian shop-owners. Some have remained as locally owned and run bric-a-brac (sorry, ‘antique’) shops and are fascinating visits. I cannot recommend a wander around this souk highly enough. Many of the old trading family houses around the souk have also been restored and are open to visit and there’s a maritime display put together by the heritage association, too, reflecting some of Sharjah’s history as a pearl diving centre. When you’ve done wandering, wander over to the Sharjah Fort, again a huge renovation project (there was only one round tower left of the original fort) that has resulted in an interesting building: although it could be a richer display than it is currently, it’s still well worth a trip to see.

The Gold Souks
This is a bit of a 'two for one', as I’ve actually got two gold souks in mind. Dubai Gold Souk is inside the bit of Deira by the mouth of the creek, halfway between HSBC in Dubai and the Grand Hyatt in Deira. You can park up anywhere in that area and just walk inside and you’ll get to it: an alternative is to take an abra across to the spice souk abra station from Bastakia, which is always fun. If you do it in the evening, take a turn up the dhow wharfage, too and have a shufti at the amazing mixture of cargoes, boats and crews. Sitting watching life go by and biting into the piping hot, spicy pakoras from the tea shops on the creekside at sunset was an old pleasure from travelling out here in the ‘80s…

Sharjah Gold Souk, the Souk Al Markazi or Blue Souk, is to be found at the edge of the Buheira Lagoon and sits at the end of King Feisal Street as it joins Al Aroubah Street, near to the fish market, the Saudi mosque and Al Ittihad Square. Any cabbie should know at least one of those! A major piece of contemporary Islamic architecture, the Blue Souq is nestled snugly by the insanely optimistic ‘Smile, You’re In Sharjah’ roundabout, so called because it contains that very injunction picked out lovingly, by insane people, in flowers. In fact, we have long referred to this as ‘Smile, you’re insane’ roundabout.

You’ll likely get better shopping out of the Sharjah souk, although the Dubai one is more extensive. The Sharjah one has the added advantage of an ‘antique souk’ on the first floor, although the chances of finding a true antique there are about as remote as those of finding a talking fish. Bargain like your life depended on it: the stallholders are as venial a collection of bashi-bazouks as you’re likely to find in your life.

Sheikh Saeed’s House
Sheikh Saeed Al Maktoum was Sheikh Rashid’s father (Sheikh Rashid, arguably the founder of ‘modern’ Dubai and a truly visionary man) and therefore is Sheikh Mohammad’s grandfather. His house has now been restored from its former crumbling state, years of neglect having reduced it in parts almost to rubble. The house itself is a fantastic place to take a wander in the daytime and is also home to a delightful collection of early photography of Dubai as well as a collection of coins and other bits and bobs. It’s well worth the visit and costs pennies to get into. The area around has also been restored as a cultural centre and you can easily give an afternoon wandering around. If you want to hang around for the early evening, you can sit by the creekside, drink mint tea and smoke shisha at Kan Zaman as you watch the dhows and pleasure boats, abras and seagulls whizzing around the busy waterway.

Another option is to accede to the clamorous abra drivers who park up by Sheikh Saeed’s house and accept a tour up and down the creek. Don’t pay ‘em more than Dhs 60, they’re robbers, but do take the tour: it’s great fun and they’ll drop you off at the Spice Souk abra station so you can wander the dhow wharfage at sunset or go into the Gold Souk. Neat, huh?

Another hint: if you’re going to be in this area with guests, start the afternoon off with lunch at the Grand Hyatt’s Al Dawar revolving restaurant, known to us both (unfairly, the food's excellent) for many years as the ‘revolting restaurant’. The food’s really good and you get to do an aerial tour of Dubai as you eat and gently revolve 360 degrees in an hour.

You can get to Sheikh Saeed’s house, which is in Shindaga, by driving towards Shindaga tunnel from Bur Dubai and then slinging a right before you get to the tunnel and just after you pass Carrefour or the Al Bustan Flour mill to your right. Or ask a cab to take you to the fruit souk in Bur Dubai and then go left at the lights beyond the fruit souk towards the main souk area.

Bastakia
Established by Iranian traders under British protection in the C19th, Bastakia’s wind towered adobe houses have been restored and are a delight to wander around: particularly as a few have been given over to cafes and art shops. A short walk along the creekside towards Shindaga will take you past the Amiri diwan to Dubai fort, which is a small, but good, museum.

The wind tower, incidentally, so much a symbol of the UAE is an Iranian innovation brought over to the UAE and can best be seen at Ajman Fort Museum, where a working, original wind tower stands. It’s amazingly efficient.

Geeky fact: one of the reasons these houses and forts are made of coral is that they allow air to pass through: in the summer, water was poured on the roof and the family would then sleep under the stars as the evaporation gently cooled them.

Dubai Museum
What a link! Dubai Museum, located at the old Al Fahidi fort in Bur Dubai, sits next to the Amiri Diwan. You get to it by driving down the creekside past the British Consulate (or Saudi Embassy, depending on how you like your directions) or, alternatively, by passing Bur Juman to your left going down bank street and then turning right at the lights. Or take a cab.

The Museum’s small but pretty much perfectly formed: the entrance leads quickly into a courtyard with rooms off it showing video clips and barasti (palm frond) houses showing how people lived in Dubai right up until the 1970s. Then you’re on the way downstairs, past a strangely stuffed and suspended seabird and a wee model of the old settlement of Dubai and into the highly impressive video show of Dubai’s history. From there, it’s a journey through town and desert and then into a display of artefacts from Dubai’s archaeological past and then, almost before you know it, you’re blinking in the sunlight again. If you’ve lived here more than six months and haven’t been, then shame upon you.

Liwa
Finding Liwa’s a doddle: go towards Abu Dhabi and then drive south – you can use the truck road or the ‘regular’ road – and you’ll need a reasonable road map. If you’re going to do Liwa, there are only two sensible options: the Liwa Hotel or camping. If you’re intending to drive on the dunes you’ll need friends, sand shovels, water, tow-ropes and the million other things that serious off-roading demands. I’d buy a copy of the Explorer offroad book – it’s the best of them. The Liwa Hotel is old, dowdy and really rather wonderful - but the food's nothing to write home about. A night's camping followed by a hot shower at the hotel is popular.

One attraction on the way down is the Emirates National Auto Musuem, the private collection of cars assembled by Sheikh Hamad bin Hamdan al Nahyan. The watchman usually lets people in, so don’t be deterred if it looks closed!

So why bother with Liwa? Well, the Liwa Crescent is true, deep desert. The dunes roll out as far as the eye can see, stunning piles of golden, reddish sand that can peak at 200 feet. It’s camel country, herds roam across the sands and the people out here are still close to the land, even if they do tend towards the Landcruiser lifestyle a little more than when Wilf ‘watery boys’ Thesiger used to wander around these parts.

The solitude out there is absolute, the tranquillity of the desert is a delight and at night-time, the deep desert clear skies and glistening stars stretched out above you, totally free of light pollution. There’s nothing like it! If you can, wander over to take a look at the Moreeb Dune, a huge dune that is regularly decorated with madmen racing hyper-powered dune buggies up its steep, massive slopes.

Wadi Warraya
Wadi Warraya is easy to get to these days, signposted off the Dibba-Khor Fakkan road (or, if you’re going the other way, the Khor Fakkan-Dibba road) and reachable by blacktop road. It used to be an 18km wadi drive from the main road and was by far better off for it, too.

It’s the only guaranteed year-round waterfall in the Emirates and is, sadly, covered in graffiti and often filled with rubbish: the inevitable consequence of the road being built up to it. On one occasion we visited to find a gentleman had pitched his tent and installed a generator to drive the lightbulb on a stick he’d placed in front of it. The noise was awful.

Be careful about letting kids splash in the rock pools at Warrayah: there’s often a hidden payload of smashed glass in there. Climb up, though, and bathe in the bowl at the top of the waterfall, where a natural ‘Jacuzzi’ has formed: it’s really nice up there and the whole area’s great for a wander along the wadis and even a picnic!

Fujeirah Fort & Museum
The East Coast makes for a great day out: strike out early and aim for Masafi (the Dhaid, or airport, road out of Sharjah or the 611 out of Dubai should do, slinging a right at the Sajja turnoff – you could also drive towards Hatta and turn left at the Madham roundabout to get to Dhaid but that’s a long haul. Turn left at Masafi to get to Dibba, then right to pass by the JAL Hotel, the Al Aqha Meridien and then the Sandy Beach – an overnight at any one of these hotels would make the day out a neat weekend break. Drive down the coast towards Khor Fakkan, stop at the Bidya Mosque (the wee meringue-shaped white thing on the right under the lookout tower on the hill) for a peek on the way to Sharjah’s Indian Ocean resort town. Bidya is thought to date back to the C15th, which would take it back to the fall of Byzantium – although there is more ancient history on this coast with Dibba the scene of the battle that finally established Islam as the religion of the entire Gulf (and the burial place of 10,000 warriors today) and Bitnah home to a megalithic (that’s 3,000 years old to you, mate) grave site on the ancient trade route that used to snake up the wadi linking Fujeirah to Masafi.

Wadi Warayah is a right hand just before you get to Khor Fakkan (so is Wadi Shis, but that’s another story for another day)

The Oceanic Hotel at Khor Fakkan used to be nice, but we haven’t stayed there in over 20 years, so don't take this as an up-to-date recommendation! When you leave Khor Fakkan, you’ll head inland for a bit before rejoining the coast and then you’ll find yourself entering Fujeirah itself.

Carry on along the coastal road until you see the Hilton on your left. There’s a large coffee pot on the roundabout (most roundabouts in Fujeirah are monumental, in fact many are monumentally dysfunctional): sling a right here and you can’t miss the Fujeirah Museum as well as the slightly drab ‘cultural and heritage centre’. The Museum’s nice and worth dropping by for, but not worth the trip to see specifically. If that makes any sense. It’s a short walk or a hop in the car from here to the restored Fujeirah Fort, which is well worth a wander round – particularly if you remember the awful ruin on a hillock that stood there washing away into the ground with every winter rains.

Now you can drive down the coast some more to reach Khor Kalba or drive inland to Masafi and perhaps visit Bitnah or Daftah on the way up. The drive’s amazing, particularly at sunset, when the craggy peaks to your left are silhouetted rather wonderfully.

Khor Kalba
If you decided to drive down to Kalba rather than go up to Masafi, you’re in for a treat: Kalba’s got a nice restored fort (it used to be an Emirate in its own right and an important one, as the backup airstrip for Imperial Airways’ airport at Sharjah was in Kalba), which used to be nothing more, literally, than a depression in the ground. It’s also got a neat seaside which extends out into an extensive mangrove swamp. Conservationists will get irritated here: Kalba’s something of a mess and really could do with more environmental protection measures and perhaps something nice like a visitor centre, but for now it’s open to all and the rubbish tells its own tale. The mangroves are fantastic, buzzing with life includling blue-shelled crabs. On the beach, local fishermen bring up dragnets using ancient, battered Toyota Landcruisers, a massive frothing load of fish the eventual result and then, tragically, a beach scattered with the corpses of sand sharks: edible but not liked by the locals and so of no value to them. They can’t be put back, apparently, as they inevitably die once they’ve been pulled up in the nets and have breathed air.

Go back on the mountain road to Sharjah and get a real treat of a drive scenically – including the mad tunnel through the mountain – and you’ll eventually end up at the infamous National Paints Roundabout on the Emirates Road!

Al Maha
Scrimp and save if you have to. Use your Skywards Miles. Sell a child. A kidney. But just do it.
A club class upgrade to Heathrow = 50,000 miles. A 24-hour summer blissout with food on demand and a luxurious desert chalet with a private pool = 50,000 miles. It’s a no-brainer, surely!

Emirates’ Al Maha Desert Resort is getting arguably a teensy weensy bit old and drab and could do with a minor spruce up. (Oi! I didn’t say change it - Starwood hotels is managing the place as of November 1st so expect some changes - any updates gratefully received!) But it’s still Dubai’s most interesting hotel and without doubt stands as the premium resort hotel in the Northern Emirates, no competition. You call ahead when you’re on the Al Ain road (route 66) and there’s a guide waiting to pick you up as you arrive at the holding area (you can’t take your own car in). It’s a quick ride through the dunes on black top to the hotel, passing through the enormous game reserve (something like a third of Dubai’s land area). Once you’re there, ladies in kandouras ply you with towels and fruit cocktails as you’re checked in then it’s a golf cart to your chalet which will feature a massive bath for two, a nice fresh coffee maker, a decanter of sherry (very civilised at sunset on the decking), two chaise longues and a decked area out back graced with its own swimming pool for two. Oh, I should mention it’s definitely not a child friendly place. Yaaayyyy!!!

Room service is included as is any meal you take in the restaurant, so it’s much lounging around followed perhaps by a glass of pop on the dunes after a camel ride or a quick safari with your guide, then freshen up before a drink overlooking the waterhole and dinner in the restaurant: it’s a set menu, but the chef will accommodate pretty much any request, including a Sri-Lankan curry for two if you’re really, really nice to him and give him some notice. It’s a curry to die for, too.

If you’re up to it, there’s falconry in the morning. We’ve never managed the 5.30am wakeup. You’re more likely to find us lolling around in the extensive, excellent (and a tad expensive, but in for a penny...) spa. Incidentally, once you’re checked out, there’s no hurry to get rid of you – the staff always make it a point to ask if you’d like to stay for lunch. Which is a nice touch.

And so, 24 hours after you called from the Al Ain road, you’ll be blissed out, relaxed and filled with strong feelings of love towards your fellow men. I’m not saying the feeling will last, I’m saying this is how to get there…

Doing Da Dune Buggies
Head up the Awir Road to Hatta and a few kilometres past the roundabout and police post of Lahbab you'll see a large dune to your left - the infamous 'Big Red'. Any Friday (or any day during Eid) will see this dune covered in mad locals racing around in their 4WDs, occasionally joined by the odd brave expat. Either side of the road here is dotted with joints that hire out dune buggies. It's great fun but do please wear gym gloves (you know, the 'Steptoe' style ones with no fingers) if you want to avoid getting a wicked blister at the base of your thumb where your sweaty hand grips the throttle. If you don't wake up the next day feeling like you went 5 rounds with Mike Tyson the night before, you didn't do it right.

So there you are - an all-in-one guide to 21 wonderful things to do during Eid or when you next have relatives out to stay and want to get out of the house before you kill someone.

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